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Once I have the vouchers, do I then just book a slot on line, or do I need to call venue to redeem vouchers??
12:15, 05/10/20
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 12:48, 05/10/20
Are you dog friendly?
Gillian, 16:15, 05/10/20
Hi Gillian,
Thanks for getting in touch.
If you'd like to discuss the possibility of bringing along your pooch you're welcome to contact Rose Street Garden directly on 0131 624 8633 and they'll be happy to advise.
I hope this helps in the meantime.
Rachael, itison Customer Support, 16:45, 05/10/20
Where is your drinks menu
Kirsten, 15:27, 07/10/20
Hi Kirsten,
Thanks for getting in touch!
You should be able to view the menus available on Rose Street Garden's website by visiting https://www.rosestreetgarden.com/secretgarden, or give them a call directly on 0131 624 8633.
I hope this helps!
Courtney, itison Customer Support, 16:42, 07/10/20
Where is your drinks menu
Kirsten, 15:27, 07/10/20
Hi Kirsten,
Thanks for getting in touch!
You should be able to view the menus available on Rose Street Garden's website by visiting https://www.rosestreetgarden.com/secretgarden, or give them a call directly on 0131 624 8633.
I hope this helps!
Courtney, itison Customer Support, 16:42, 07/10/20
Hello, I was just wondering if this voucher can be used in rose street garden - outdoors? Or if it is solely for the secret garden in the evening?
Many thanks
Jenna
09:27, 08/10/20
Hi Jenna,
Thanks for getting in touch!
I can confirm this voucher is valid for The Secret Garden only, and can be used 7 days a week, 12noon - 7.30pm; subject to availability.
I hope this helps!
Courtney, itison Customer Support, 09:55, 08/10/20
Hi what if we go into full lockdown and can’t travel to the venue
Helima, 08:05, 28/10/20
Hi there,
Thanks for getting in touch!
If the venue has to close and you're unable to use your voucher as a result, we'll be happy to issue itison credit for the full value of your voucher.
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
I hope this helps!
Wallis, itison Customer Support, 08:43, 28/10/20
Hi , I’ve just bought £50 worth of vouchers , got my receipt for it ,
Got a voucher sent too to the value of £20 , thought I would if got vouchers for £100 ?
Helima, 08:46, 28/10/20
Hi there,
Thanks for getting in touch!
I'm afraid these vouchers are only available to purchase as a £20 spend, but I'm happy to let you know multiple purchases are permitted.
I hope this helps!
Wallis, itison Customer Support, 08:48, 28/10/20
is the secret garden rose st open just now and does it serve alcohal with food
susan, 15:24, 03/11/20
Hi Susan,
Thanks for getting in touch!
You're welcome to contact Rose Street Garden's directly to discuss their current opening hours by calling 0131 624 8633.
I hope this helps!
Courtney, itison Customer Support, 09:16, 04/11/20