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Hi re Johnny Cash tickets are you guaranteed to be able to sit together if you buy 2?
Thanks
Tracey
Tracey Meadowcroft
17:15, 15/05/21
Hi Tracey,
Thanks for getting in touch!
As seats are available in various sections of the theatre and issued on a first come, first served basis, I'm afraid I can't say in advance exactly which section you'll be seated in. Your exact seats will instead be confirmed when you exchanged your vouchers for tickets.
I hope this helps!
Jen, itison Customer Support, 09:31, 17/05/21
Hi
I am still waiting on my email confirmation and voucher.
Can you please confirm my order has been processed ok?
Also
How to I pick my seats?
Rebecca, 12:22, 01/10/21
Hi Rebecca,
Thanks for getting in touch, although I’m really sorry you’re having trouble placing your order.
I’ve had a look and I'm afraid your recent order attempt failed at the 3D Secure stage, which is sadly controlled by your bank. We sometimes find though that the problem isn't actually down to your bank, and it's instead a compatibility issue with your browser or device.
If you're still looking to order this deal, I’d suggest trying again on another computer or device. You’ll know straight away if the transaction goes through as you’ll see a page confirming your order has been successful:
https://www.itison.com/Edinburgh/events/the-johnny-cash-roadshow-usher-hall-3
I hope this helps.
Rachael, itison Customer Support, 14:17, 01/10/21
What's the likelihood of this event being re-scheduled and if so, do I get refunded, it the re-scheduled date does not suit? Thanks
12:13, 26/12/21
Hi there,
Thanks for getting in touch!
If this event is postponed, we'll be in touch with all ticket holders as soon as we have further information.
If the rescheduled date is no longer suitable, just email us at support@itison.com and we'll be happy to lend a hand.
I hope this helps!
Wallis, itison Customer Support, 09:31, 27/12/21
Hi,
If you test positive or have to self isolate, can you get a refund?
Many thanks
Nicole, 08:47, 27/01/22
Hi Nicole,
Thanks for getting in touch!
This ticket is non-refundable unless the event is cancelled. If you are unable to attend the show, our tickets are transferrable, so you are welcome to pass on your ticket on to a family member of friend.
I hope this helps!
Laura, itison Customer Support, 09:49, 27/01/22