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Saw this advert for the “Riverside Lodge” in Irvine on itison and can’t help laugh, but it’s not funny because based on the advert people will be deceived.
Claim no.1 “...the 4 star Riverside Lodge is situated in one of Scotland’s most picturesque areas...” ?
FACT: Whilst Ayrshire does indeed boast some spectacular scenery this hotel is next to the A78 bypass and a building site, offering no views of anything remotely pretty at all. You’ll need a car to get nice and far away from the hotel to enjoy it!
Claim no. 2
“...located on the outskirts of Irvine it is surrounded by beautiful countryside so if you fancy hitting the great outdoors...” ?
FACT: it’s a stone throw from the town centre, which is awash with junkies, next to the aforementioned A78 bypass. Across the bypass are large fairly deprived housing estates that no visitor would want to see. There is a nice walk along the burn to them from the hotel if that’s your kind of thing.
Oh, it is at least true there is a river nearby the Riverside Lodge. You just wouldn’t know it because you won’t see it from the hotel.
Shameful advertising. No wonder there are no exterior photos!
15:49, 12/06/19
Hi there,
Thanks for getting in touch with your feedback about the surrounding area.
I've highlighted this on to the relevant teams for their information.
Thanks again for getting in touch.
Courtney, itison Customer Support, 16:01, 12/06/19
Thank you. It looks lovely inside and I’m sure the £2m renovation made a big difference and that it’s a nice hotel, it’s just those claims I highlighted are very misleading to people that don’t know the area.
18:45, 12/06/19
Hi
Can you have vouchers personalised if it’s a gift
12:51, 13/06/19
Hi there,
Thanks for getting in touch!
If you decide to gift your voucher, you'll be able to add a gift message in an email to the recipient, but the voucher itself won't be personalised.
I hope this answers your question, though!
Gillian, itison Customer Support, 13:18, 13/06/19
Is there a swimming facility
16:43, 22/06/19
Hi there,
Thanks for getting in touch!
I'm afraid swimming facilities aren't available here.
I hope this answers your question though.
Wallis, itison Customer Support, 10:03, 23/06/19
Can I purchased this deal for a family room for 2 nights for 2 adults and my 15 yr old daughter.
karen, 22:27, 24/07/19
Hi Karen,
Thanks for getting in touch.
I can confirm children are classed as ages 12 and under.
Rooms can be upgraded for a supplementary charge per room per night: Family (double & single bed) - £15, Double Double (2x double beds) - £20, Large Family (2x double beds & 1 single bed) - £25; payable directly to hotel.
I hope this helps!
Courtney, itison Customer Support, 08:03, 25/07/19