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Gave card details for Cranachan afternoon tea. Asked me for three security numbers at end of transaction but there were only two boxes. Have I booked it?
22:08, 20/07/21
Hi June,
Thanks for getting in touch, although I’m really sorry you’re having trouble placing your order.
I’ve had a look and I'm afraid your recent order attempt failed at the 3D Secure stage, which is sadly controlled by your bank. We sometimes find though that the problem isn't actually down to your bank, and it's instead a compatibility issue with your browser or device.
If you're still looking to order this deal, I’d suggest trying again on another computer or device. You’ll know straight away if the transaction goes through as you’ll see a page confirming your order has been successful:
https://www.itison.com/Glasgow/products/deals/cranachan-afternoon-tea-princes-square-11/messages
I hope this helps!
Rachael, itison Customer Support, 09:11, 21/07/21
Is it only between 2.30pm-4.30pm that it can be used? I’d prefer to go earlier than 2.30pm.
Thanks
RACHAEL, 07:27, 21/07/21
Hi Rachael,
Thanks for getting in touch.
I can confirm this deal is valid 2.30pm – 4pm; subject to availability.
However, I hope this helps answer your question!
Jen, itison Customer Support, 09:32, 21/07/21
Can I book for three people ?
Hili, 11:28, 21/07/21
Hi Hili,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact Cranachan directly on 0141 248 6257 to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Rachael, itison Customer Support, 12:08, 21/07/21
Can I book for 6 people at a table? Cranachan princes square Glasgow
Jean, 10:51, 28/07/21
Hi Jean,
Thanks for getting in touch.
I can confirm multiple voucher purchases permitted with a maximum of 2 vouchers or 4 people per table.
I hope this helps!
Jen, itison Customer Support, 11:23, 28/07/21