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What date do you have to use this by and what days can you go. Thanks
18:53, 23/11/22
Hi there,
Thanks for getting in touch!
I'm happy to let you know that this deal is valid from Thursday 1st December 2022 until Friday 31st March 2023; subject to availability. Stays in December are valid Sunday to Thursday, and stays from January to March are valid 7 days a week.
I hope this helps!
Grace, itison Customer Support, 09:22, 24/11/22
Can I give this to my son as a present even though I’ve bought it in my name? Thank you
19:08, 25/11/22
Hi there,
Thanks for getting in touch.
Once you've ordered this deal you'll receive a unique voucher, and to give this, just select Give this Voucher as a Gift, and you’ll be asked to enter your name, your recipient’s name, and a gift message.
If you want to print the voucher to give as a gift, select Save Gift and then Print Voucher. Your message should show at the top of the voucher, and you can select Print to go ahead.
If you’d rather email the voucher to your recipient, just enter their email address before selecting Save Gift. It’ll be sent to them right away.
I hope this helps!
Wallis, itison Customer Support, 10:39, 26/11/22
Hi is their something i can print or be sent its a xmas gift
henry, 10:33, 26/11/22
Hi Henry,
Thanks for getting in touch.
Once you've ordered this deal you'll receive a unique voucher, and to give this, just select Give this Voucher as a Gift, and you’ll be asked to enter your name, your recipient’s name, and a gift message.
If you want to print the voucher to give as a gift, select Save Gift and then Print Voucher. Your message should show at the top of the voucher, and you can select Print to go ahead.
If you’d rather email the voucher to your recipient, just enter their email address before selecting Save Gift. It’ll be sent to them right away.
I hope this helps!
Wallis, itison Customer Support, 10:39, 26/11/22
Can this deal be used on Saturday 11th March?
Michael, 18:29, 28/11/22
Hi Michael,
Thanks for getting in touch.
I'm afraid the 10th - 12th March is excluded from this offer.
I hope this answers your question, though.
Courtney, itison Customer Support, 09:33, 29/11/22
Can we bring a child age 4
Claire, 14:07, 30/11/22
Hi Claire,
Thanks for getting in touch!
I'm happy to let you know children are permitted and can be accommodated in a suite. To discuss the possibility and cost of this, please contact The Glasshouse directly on 0131 525 8200 who will be happy to advise!
I hope this helps!
Caitlin, itison Customer Support, 17:29, 30/11/22
Is there parking ?
Claire, 14:07, 30/11/22
Hi Claire,
Thanks for getting in touch!
To discuss the possibility and cost of local parking, please contact The Glasshouse directly on 0131 525 8200 who will be happy to advise!
I hope this helps!
Caitlin, itison Customer Support, 17:31, 30/11/22
Hi can you tell me the cost for 2 nights and what
this includes.
Thank you.
21:32, 15/12/22
Hi there,
Thanks for getting in touch!
I'm happy to let you know the 2 night stay option includes a cocktail on arrival and breakfast, at £329.00
I hope this helps!
Fiona, itison Customer Support, 08:59, 16/12/22
Hi can you tell me the cost for 2 nights and what it includes.
Thank you.
21:34, 15/12/22
Hi there,
Thanks for getting in touch!
I'm happy to let you know the 2 night stay option includes a cocktail on arrival and breakfast, at £329.00
I hope this helps!
Fiona, itison Customer Support, 08:59, 16/12/22
is parking available at the glasshouse
ROMLEY, 12:33, 18/12/22
Hi Romley,
Thanks for getting in touch!
To discuss the possibility and cost of local parking, please contact The Glasshouse directly on 0131 525 8200 who will be happy to advise!
I hope this helps!
Fiona, itison Customer Support, 12:44, 18/12/22
Can availability be checked prior to booking ?
09:37, 27/01/23
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Caitlin, itison Customer Support, 09:48, 27/01/23
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.
Voucher is valid from Thu 1 Dec 2022 until Fri 31 Mar 2023; subject to availability.
Dec stays: valid Sun - Thu. Excludes Fri - Sat.
Jan - Mar stays: valid 7 days. A supplementary charge of £15prpn is required for Fri - Sat stays; payable directly. Excludes 1 Jan, 10 - 12 Feb, 10 - 12 and 17 - 19 Mar 2023.
Voucher must be booked by Tue 28 Feb 2023 (we don’t want you to miss out!).
Online bookings only.
Once booked with hotel, the voucher is non-changeable or refundable.
Multiple voucher purchases permitted.
Multiple vouchers can be used on consecutive nights; subject to availability.
Check-in 3pm, check-out 11am.
Signature double or twin room available.
Rooms can be upgraded for a supplementary charge per room per night; please discuss directly with hotel.
Stay can be extended by a night for a supplementary charge; please discuss directly.
Includes a cocktail on arrival. Alcohol can be replaced with a soft drink.
Children permitted and can be accommodated in a suite; please discuss directly with hotel.
No pets permitted.
Wheelchair access available.
Advanced booking required or risk forfeiting your voucher.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
You can use your paperless voucher from your itison account on any mobile device. Printed vouchers are also accepted.
Voucher is not exchangeable for cash or valid with any other offers.
Images used for illustrative purposes only.