Overnight stay for two with breakfast plus options to add afternoon tea, dinner and spa treatments or stay 2 nights with dinner on the first evening & breakfast both mornings at 4* Macdonald Old England Hotel & Spa, Lake District - valid until March 2021
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Hi, I am looking to buy this deal for my partner's birthday in June as hopefully the hotel will be open again between Sept - March. If, sadly, it isn't for whatever reason, would I be entitled to a refund? Kind regards, Fiona
Thanks for getting in touch.
While we hope every business we work with will be able to reopen and keep trading, I understand your concern here and we’ve made sure our guarantee covers this.
If you buy something for your favourite business and your voucher can’t be used in the future due to the business closing, we’ll give you itison credit to the value of that voucher for a full 12 months from the date of issue.
To find out more about how itison credit works, just head to https://help.itison.com/hc/en-gb/articles/360012727819-How-does-itison-credit-work-.
I have purchased a voucher for 2 to stay at the Macdonald hotel but there was no place to put in my original code that I purchased earlier in the year but had it refunded because of virus please use that code instead but there will be £9 to pay as last voucher was for £239 which is owed to me thank you Maureen
Maureen, 00:15, 28/05/20
Thanks for getting in touch!
I've sent you a wee email directly which will hopefully help.
HI if we book two nights but then find we need to change the dates can we do this and if so how much notice do we need to give.
Jim, 15:07, 03/07/20
Thanks for getting in touch!
You risk forfeiting your voucher if you cancel within 24 hours of your booking, so we'd always recommend contacting the hotel with as soon as you can to discuss the possibility of changing the date of your booking.
Overnight stay for two with breakfast and leisure access OR
Overnight stay for two with breakfast, leisure access & afternoon tea OR
Overnight stay for two with breakfast, leisure access & 2 course dinner OR
Overnight stay for two with breakfast, leisure access, afternoon tea & 25min spa treatment each OR
2 night stay for two with dinner on the first evening, breakfast both mornings and leisure access
Voucher is valid from Tue 1 Sep 2020 until Wed 31 Mar 2021, Sun - Fri; subject to availability.
Excludes Saturdays, 24 Dec 2020 - 3 Jan 2021 and 14 - 15 Feb 2021.
Advance booking required. Voucher must be booked by Wed 3 Mar 2021 (we don’t want you to miss out!).
You risk forfeiting your voucher if you cancel within 24 hours of your booking.
Multiple voucher purchases permitted. Multiple vouchers cannot be used on consecutive nights.
Check-in 4pm, check-out 11am.
Deluxe double or twin room available.
Rooms can be upgraded for a supplementary charge per room per night; please discuss and pay directly to hotel.
Stay can be extended by a night for a supplementary charge; please discuss directly with hotel.
Includes use of leisure facilities with 20-metre heated pool, thermal suite and a state-of-the-art gym.
Options 2 & 4: Includes afternoon tea with a choice of tea or coffee; menu is subject to change.
Options 3 & 5: Includes a 2 course dinner from the market menu; subject to change. Option 5: Dinner is on the first night only.
Vegetarian options are available.
Option 4: Includes 25 min treatment each choosing from the following: superfood pro radiance facial, freestyle deep tissue massage, cleansing salt scrub or best foot forward. Over 16s only. Treatment is not suitable during pregnancy/breastfeeding or for cancer sufferers/those in remission.
Max of 2 children permitted; children are classed as ages 12 and under are free of charge including breakfast; please discuss directly with hotel.
No pets permitted.
Parking is available for a charge of £20 per night; please discuss at time of booking.
Wheelchair access available.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
Vouchers can be presented on mobile device or printed for redemption; please show your voucher on arrival.
Voucher is not exchangeable for cash or valid with any other offers.