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hi i just booked wh-at i thought was Prescco afternoon tea valid Sat and Sunday but voucher says Monday to Friday which is no good as work during week. can you help the price i paid was £34? is the voucher details wrong in the print?
many thanks
Linda
Linda, 13:59, 26/11/22
Hi Linda,
Thanks for getting in touch!
I can confirm there are a few different options available for this deal, some valid Monday - Friday and some valid Saturday - Sunday.
I've had a look at your order and can see you've purchased the Mon - Fri option. If this means you require a refund just email support@itison.com within 14 days of purchase.
You're welcome to buy another voucher in the meantime by selecting Buy Now and then choosing the Sat - Sun option.
I hope this helps!
Courtney, itison Customer Support, 16:36, 26/11/22
Hi there,
I am interested in the weekend unlimited deal.
I would like to know if the kids (3&5 year old) can join and eat for free with unlimited afternoon tea buffet for two voucher or I will have to get the voucher for four?
Or is there option to pay for the kids price at the venue on the day?
Thanks
Jac
Jackie, 19:41, 01/12/22
Hi there,
Thanks for getting in touch!
I'm happy to confirm that this voucher is valid for two people, but multiple voucher purchases are permitted.
You're welcome to contact DoubleTree by Hilton Glasgow Central directly on 01413323311 to discuss the possibility and cost of paying for your children at the venue and they'll be happy to advise.
I hope this helps!
Grace, itison Customer Support, 09:36, 02/12/22
Can you pick sandwich fillings as I know more than half of the sample menu none of us like them ?
22:22, 07/12/22
Hi there,
Thanks for getting in touch.
You're welcome to make requests, but I'm afraid we can't guarantee this will be possible if not included in the venue's menu.
We'd recommend contacting DoubleTree by Hilton Glasgow Central prior to purchase to discuss further.
I hope this helps!
Courtney, itison Customer Support, 08:04, 08/12/22
Do I have to pick mom-fri
Or the weekend. Can the person I am thinking of buying it for make that choice once I gift them it?
Thank you
Lorraine
Lorraine, 08:42, 15/12/22
Hi Lorraine,
Thanks for getting in touch!
As these options have different price points, you need to pick whether you'd like a Monday - Friday or Saturday - Sunday voucher prior to purchase.
I hope this answers your question.
Courtney, itison Customer Support, 09:27, 15/12/22
How do we use this if we bought it.
Lynsey, 16:51, 19/01/23
Hi Lynsey,
Thanks for getting in touch!
Once you've ordered this deal you'll receive a unique voucher with full instructions on how to make a booking.
I hope this helps!
Lucy, itison Customer Support, 16:55, 19/01/23
I'm having trouble redeeming my voucher with the information my teenage son gave me as our Christmas gift. We have a voucher code number and 4 digits PIN. Where do I enter these?
07:52, 01/03/23
Hi there,
Thanks for getting in touch!
Please contact support@itison.com and we'll be happy to advise on how to book your voucher.
Thanks in advance,
Lucy, itison Customer Support, 09:05, 01/03/23
Can alcoholic options be swapped for non alcoholic equivalents?
11:18, 02/03/23
Hi there,
Thanks for getting in touch!
I'm happy to let you know alcohol can be replaced with a soft drink.
I hope this helps!
Fiona, itison Customer Support, 11:58, 02/03/23
Can 3 people attend sat-sun unlimited afternoon tea and share from 2 person voucher? We also don’t want alcoholic drink. Thank you.
19:31, 07/03/23
Hi there,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact DoubleTree by Hilton Glasgow Central directly to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Lucy, itison Customer Support, 08:03, 08/03/23