Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Hi could you tell me when this deal ends looking to book next week
sam, 10:13, 19/04/19
Hi Sam,
Thanks for getting in touch!
I can confirm all vouchers are valid until Sunday 30 Jun 2019 and this deal should be available to buy for the next week or so, but I can't guarantee it won't sell out before then.
I hope this helps!
Courtney, itison Customer Support, 10:43, 19/04/19
Can you please tell me if there is availability for Friday 21 June 2019
Innes, 11:48, 22/04/19
Hi Innes,
Thanks for getting in touch!
You'll be able to check availability and make a booking by email immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 11:59, 22/04/19
Hi see this deal how much is it extra to add the 3 course meal thanks .
Lynsey, 13:11, 24/04/19
Hi Lynsey,
Thanks for getting in touch!
I can confirm Option 2 is £79 for overnight stay for two with 3 course meal, a glass of fizz, breakfast and late check out.
I hope this helps!
Courtney, itison Customer Support, 13:51, 24/04/19
Are all the rooms now renovated?
15:54, 24/04/19
Hi there,
Thanks for getting in touch.
I can confirm this deal is valid for a double or twin standard room. If you'd like to discuss recent renovation works your welcome to contact the Riverside Lodge Hotel directly and they'll be happy to advise.
I hope this helps.
Rachael, itison Customer Support, 16:05, 24/04/19
Hello we have a small baby who would be in their moses . Can they come ? X
22:02, 24/04/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know babies in travel cots or Moses baskets would be welcome to stay in the rooms at no further supplement, please just advise the hotel of this at the time of booking.
I hope this helps!
Wallis, itison Customer Support, 09:51, 25/04/19
Morning. How much is it with dinner, please?
glen, 10:28, 25/04/19
Hi Glen,
Thanks for getting in touch!
I can confirm Option 2 for this offer is £79 for overnight stay for two with 3 course meal, a glass of fizz, breakfast and late check out.
I hope this helps!
Courtney, itison Customer Support, 10:48, 25/04/19
Would you be able to book for check in on 30th June?
13:30, 06/05/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know this voucher can be used up to and including the 30th June, subject to availability.
I hope this helps!
Gillian, itison Customer Support, 13:32, 06/05/19
Hi Can I get this deal for 2 adults and 3 kids for the 29th and 30th of June? thanks
anita, 23:02, 06/05/19
Hi Anita,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Riverside Lodge Hotel directly on 01294 279274 and they'll be happy to discuss.
I hope this helps!
Jen, itison Customer Support, 09:44, 07/05/19
How do I add two children to a booking. I don't see an option for this.
06:42, 17/05/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know children can be added to your booking directly with the hotel after buying your voucher.
I hope this helps!
Wallis, itison Customer Support, 09:20, 17/05/19