Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Do they have option dishes for a vegan diet and not just vegetarian diet?
Caroline, 08:36, 02/03/23
Hi Caroline,
Thanks for getting in touch!
I'm happy to confirm vegan options are available; please advise the restaurant of your dietary requirements at the time of your booking.
I hope this helps!
Courtney, itison Customer Support, 09:17, 02/03/23
Do they have option dishes for a vegan diet and not just vegetarian diet?
Caroline, 08:36, 02/03/23
Hi Caroline,
Thanks for getting in touch!
I'm happy to confirm vegan options are available; please advise the restaurant of your dietary requirements at the time of your booking.
I hope this helps!
Courtney, itison Customer Support, 09:17, 02/03/23
Hi, are kids excluded from the 6 person max per group? We would like to go as a group of 4 adults plus 5 kids.
13:05, 02/03/23
Hi there,
Thanks for getting in touch!
I can confirm this particular deal is for two people only, therefore you would need to purchase two vouchers for four people to use.
You're welcome to contact Sapporo Teppanyaki directly on 0141 553 4060 to discuss the possibility and cost of children attending and they'll be happy to advise.
I hope this helps!
Lucy, itison Customer Support, 13:40, 02/03/23
Is £34 for 2 people dining or £34 each, thankyou
22:23, 02/03/23
Hi there,
Thanks for getting in touch!
I'm happy to let you know this deal includes 2-course Teppanyaki dining experience for two at £34 total.
I hope this helps!
Fiona, itison Customer Support, 09:14, 03/03/23
Hi , what dates I can use this voucher for ? Thanks
16:57, 08/03/23
Hi there,
Thanks for getting in touch!
I'm happy to let you know this is valid to use from Tuesday 11th April until Friday 30th June 2023, Sunday - Thursdays 12noon - 8:30pm & Fridays 12noon - 4:30pm; subject to availability.
I hope this helps!
Fiona, itison Customer Support, 17:06, 08/03/23
Hi,
I have a £90 voucher from itison and would like to book a table for 6 on Friday the 14th of April at 4pm. I will pay the excess.
How do I go about this?
Thank you.
Kind regards,
Amber Bevan
14:45, 14/03/23
Hi Amber,
Thanks for getting in touch.
To check their availability before buying a voucher, please contact Sapporo Teppanyaki directly on 0141 553 4060 and they'll be happy to discuss. Just make sure to mention that you'll be using an itison voucher.
If your preferred dates are available, you will be able to use your itison gift card towards your vouchers at the check out stage.
I hope this helps!
Lucy, itison Customer Support, 15:56, 14/03/23
What dates are available for Sapporo Teppanyaki deal
11:03, 29/03/23
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Fiona, itison Customer Support, 11:17, 29/03/23
Morning,
I am looking at your Sapporo deal and wondered if there is an option for a 4 person deal with this? My husband and I are staying over in Glasgow with our 2 children and we’re looking to take them to Sapporo.
Kind regards,
Zoë Hector
Zoë, 08:45, 05/04/23
Hi Zoe,
Thanks for getting in touch!
I can confirm this particular deal is for two people only, therefore you would need to purchase two vouchers for four people to use.
You're welcome to contact Sapporo Teppanyaki directly on 0141 553 4060 to discuss the possibility and cost of children attending and they'll be happy to advise.
I hope this helps!
Fiona, itison Customer Support, 09:18, 05/04/23
Hi. There are 3 of us so just checking if we bought one voucher how much to add 1 more person in for the same experience? Thanks
Aideen, 13:33, 05/04/23
Hi Aideen,
Thanks for getting in touch!
You're welcome to contact Sapporo Teppanyaki directly, on 0141 553 4060, to discuss the cost of adding a third guest to your booking.
I hope this helps!
Courtney, itison Customer Support, 13:45, 05/04/23
Is there any chance this could be extended to be used on Sunday 2nd July?
18:31, 16/05/23
Hi there,
Thanks for getting in touch!
I can confirm this deal is only valid to use until Friday 30th June, so I'm afraid it wouldn't be valid to use in July.
I hope this answers your question though.
Fiona, itison Customer Support, 07:50, 17/05/23