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Elfingrove: final tickets!

Kelvingrove Art Gallery and Museum, Argyle Street, Kelvingrove, G3 8AG

FINAL TICKETS: Elfingrove; experience Kelvingrove as never before - this Christmas, believe

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Questions and answers

Hi,
I am interested in attending this event with my son. I am his carer and wanted to check if I just need to purchase a child's ticket the same as I did the for GlasGLOW event?
Also I would be looking to book a car parking space as I have a disabled badge for my son.
Thanks

10:17, 01/10/19

Hi there,

Thanks for getting in touch!

For help with these queries, please email our team at [email protected] directly and they'll be happy to advise further.

I hope this helps!

Gillian, itison Customer Support, 10:20, 01/10/19

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Hi there I just tried to buy 2 adult and 2 kids tickets it would only let me buy 2 tickets so I bought the adult ones thinking I could go back and buy the kids tickets but that time is sold out😬what should I do?

17:07, 01/10/19

Hi there,

Thanks for getting in touch!

I think I have just sorted this for you, but please let us know at [email protected] if we can lend a hand with anything else!

Gillian, itison Customer Support, 17:17, 01/10/19

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I have just purchased 2x adults 2x kids but the code for my purchase isn't showing up on my phone ??

17:12, 01/10/19

Hi there,

Thanks for getting in touch!

I'm sorry to hear you're having trouble locating your tickets.

Just email [email protected] and we'll be happy to look into this for you.

Courtney, itison Customer Support, 17:27, 01/10/19

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Do carers of children With DLA award go free?

Gordon, 17:17, 01/10/19

Hi Gordon,

Thanks for getting in touch!

For help with these queries, please email our team at [email protected] directly and they'll be happy to advise further.

I hope this helps!

Courtney, itison Customer Support, 17:28, 01/10/19

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I have tried this twice but have no confirmation of payment. Please could you contact me via email

17:42, 01/10/19

Hi there,

Thanks for getting in touch!

In order for us to help with this, please drop us a line at [email protected] and we'll be happy to lend a hand!

Gillian, itison Customer Support, 18:16, 01/10/19

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I have bought 4 tickets however I have received no email confirmation? Can you advise? Thank you

19:17, 01/10/19

Hi there,

Thanks for getting in touch!

You can view your tickets by visiting www.itison.com/my/complete_orders.

If you still can't find them please email [email protected]

I hope this helps!

Courtney, itison Customer Support, 09:03, 02/10/19

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Hi i didn’t think tickets went on sale until
2nd October at 7.30am

19:27, 01/10/19

Hi there,

Thanks for getting in touch!

Although limited pre-sale tickets were available on the 1st of October, early-bird tickets were released this morning at 7.30am.

I hope this helps!

Courtney, itison Customer Support, 09:07, 02/10/19

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Hi,
I put purchased tickets this morning but forgot to add on my 2 and half year old. When I went back to purchase it wouldn't let me proceed as his is free and it tells me I need to buy another adult ticket, can you help.
Thanks

19:29, 01/10/19

Hi there,

Thanks for getting in touch!

In order for us to help with this, please drop us a line at [email protected] and we'll be happy to lend a hand!

Courtney, itison Customer Support, 09:07, 02/10/19

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Hi i have just got 3 tickets i need a under 3s ticket i didnt know they had to have a ticket now it is not letting me get a ticket

19:35, 01/10/19

Hi there,

Thanks for getting in touch!

In order for us to help with this, please drop us a line at [email protected] and we'll be happy to lend a hand!

Courtney, itison Customer Support, 09:07, 02/10/19

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I have managed to select tickets for Thursday 12th at 7pm and also at 7.15pm for 4 adults 1 child and 1 under 3 however the site has crashed both times once i have entered my payment details.... i dont want ro put it in a 3rd time as dont want to be charged 3 times but also dont want to lose my tickets.... HELP!

07:56, 02/10/19

Hi there,

Thanks for getting in touch!

You can view your orders by visiting www.itison.com/my/complete_orders and you should see any purchases in there.

I hope this helps!

Courtney, itison Customer Support, 09:13, 02/10/19

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Have booked tickets firstly for 11th dec then the 5th dec get all the way through after picking times and enter bank details click to buy now and goes to an error page. Absolutely disgusted that after getting through on 2 occassions I have no confirmation whether I have tickets or not....whether you have taken my money or not and now I do npt want to try again

Arlene, 07:57, 02/10/19

Have screenshots of each screen confirming date and time how many tickets etc and my bank details going in

Arlene, 07:59, 02/10/19

Hi Arlene,

Thanks for getting in touch.

I'm afraid it may be the case someone has bought the last few tickets for these time slots whilst you've been processing your order, which is why it hasn't been possible to buy further tickets.

I'm really sorry your preferred time slot isn't available, but I hope you'e able to buy tickets for another time.

Courtney, itison Customer Support, 09:16, 02/10/19

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Why were there tickets on sale 1st despite advertised as 2nd? I realized this at 6am, and early slots were sold out. at official sale time once the server stopped crashing there were still no further early slots available??

ashley, 08:22, 02/10/19

Hi there,

Thanks for getting in touch!

Although limited pre-sale tickets were available on the 1st of October, early-bird tickets were released this morning at 7.30am.

I hope this helps!

Courtney, itison Customer Support, 09:09, 02/10/19

Tbh not really, You never answered the original question which was will there be any further early slots available? very much doubt there were new tickets for the early slots made available considering I was early into the site as soon as the server stopped crashing. It seems i am not the only disgruntled customer.

ashley, 09:43, 02/10/19

Hi Ashley,

Thanks for getting back in touch.

We’ve released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here, but I hope this answers your question.

Wallis, itison Customer Support, 11:55, 02/10/19

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Will more tickets be made available....tried to buy at 8am this morning as tickets just on sale but all early evening slots gone and late evening no use for wee ones

geraldine, 08:26, 02/10/19

Same here it's shocking!!

11:11, 02/10/19

Hi Geraldine,

Thanks for getting in touch!

We’ve released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here.

Wallis, itison Customer Support, 11:21, 02/10/19

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As these tickets are early bird ones, will there be more coming at a later date?

If these are the early bird tickets how have people been able to buy them last night?

08:29, 02/10/19

Hi there,

Thanks for getting in touch!

We’ve released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

Although limited pre-sale tickets were available on the 1st of October, early-bird tickets were released this morning at 7.30am.

I'm truly sorry for the disappointment caused here, but I hope this answers your queries.

Wallis, itison Customer Support, 11:23, 02/10/19

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Will there be more tickets going on sale at some point? If so what date do the tickets go on sale ?

08:29, 02/10/19

Hi there,

Thanks for getting in touch!

We’ve released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here, but I hope this answers your question.

Wallis, itison Customer Support, 11:23, 02/10/19

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Hi, I have just purchased two tickets for Tuesday 17th December at 1745. However once I played, the page reverted back to the original home page. I have not received any booking confirmation. Is so I know if my sale went through? Thanks.

08:34, 02/10/19

Hi there,

Thanks for getting in touch!

In order for us to help with this, please drop us a line at [email protected] or call 0141 223 8843 and we'll be happy to lend a hand!

Courtney, itison Customer Support, 09:08, 02/10/19

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Absolutely disgusted at the organisation and legality of ticket sales. Heavily advertised as available from 7.30 am 2nd October but all early evening slots already gone due to some people being able to buy last night. I needed an early slot for my young grandson as we would be travelling home some distance afterwards and he has school the next day. Very underhanded way of doing leaving so many young people disappointed.

denise, 08:42, 02/10/19

Hi Denise,

Thanks for getting in touch.

Although limited pre-sale tickets were available on the 1st of October, early-bird tickets were released this morning at 7.30am.

I'm truly sorry your preferred time slot isn't available, but I hope you're able to make it along at a different time.

Courtney, itison Customer Support, 09:11, 02/10/19

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When will the rest of the tickets go on sale ?
Thanks

jane, 08:45, 02/10/19

Hi Jane,

Thanks for getting in touch!

We’ve released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here, but I hope this answers your question.

Wallis, itison Customer Support, 11:24, 02/10/19

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I finally managed to get the 5 adult tickets and 4 children tickets for the time and date i wanted only to have my overseas visa card rejected by your site when it came to payment. When i managed to get a UK card sorted all the dates and times suitable were sold out!!! Is my visa card going to prove an issue when the rest of the tickets are released as coming from the other side of the world this is on our wish list?
l

Sharon, 08:53, 02/10/19

Hi Sharon,

Thanks for getting in touch - I’m sorry you’re having trouble placing your order.

We do generally accept international orders, but sometimes entering a zip code stops an order from going through.

I’m sorry we can’t offer a solution to this at the moment, other than suggesting you use a UK registered card if possible.

I hope this answers your question!

Courtney, itison Customer Support, 09:12, 02/10/19

Hi thanks for answering. So does this mean your site will accepting a visa debit card if I try booking again as the currency being used to pay will be in sterling? There is also the challenge that the tickets i had managed to get are now sold out!! Will there be more tickets offered and when please?

Sharon, 09:23, 02/10/19

Hi Sharon,

Thanks for getting back in touch!

You shouldn't have any issues placing an order using a UK registered card, but I'm afraid we’ve released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here, but I hope this answers your question.

Wallis, itison Customer Support, 11:39, 02/10/19

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Hi when does general sale go on sale. We are only visiting Friday 13th or Saturday 14th and the times left are too late for my daughter :)

09:04, 02/10/19

Hi there,

Thanks for getting in touch!

We’ve released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here, but I hope this answers your question.

Wallis, itison Customer Support, 11:36, 02/10/19

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Hi
Will there be more tickets available at a later date as see the ones currently on sale are early bird

Vonnie, 09:05, 02/10/19

Hi Vonnie,

Thanks for getting in touch!

We’ve released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here, but I hope this answers your question.

Wallis, itison Customer Support, 11:37, 02/10/19

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Hi
Will there be more tickets released as see ones currently on sale are early bird

Vonnie, 09:07, 02/10/19

Hi Vonnie,

Thanks for getting in touch!

We’ve released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here, but I hope this answers your question.

Wallis, itison Customer Support, 11:37, 02/10/19

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When do non early bird tickets go on sale to the public. My husband is disabled and the times available are too late for him

Angela, 09:31, 02/10/19

Hi Angela,

Thanks for getting in touch!

We’ve released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here, but I hope this answers your question

Wallis, itison Customer Support, 11:39, 02/10/19

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Will there be a release of more tickets later?

09:39, 02/10/19

Hi there,

Thanks for getting in touch!

We’ve released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here, but I hope this answers your question

Wallis, itison Customer Support, 11:40, 02/10/19

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Good Morning, I tried to purchase tickets for my grandchildren for any day for an early slot but without any luck! Will further tickets become available in the future? Thanks

Janet, 09:44, 02/10/19

Hi Janet,

Thanks for getting in touch!

We’ve released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here, but I hope this answers your question.

Wallis, itison Customer Support, 11:40, 02/10/19

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Hi I've got four adult and five children's tickets and I'd like to know how you buy tickets for the snow disco and when they will be on sale.

Thanks Fiona

09:51, 02/10/19

Hi Fiona,

Thanks for getting in touch!

I'm happy to let you know you'll be able to purchase tickets for the Snow Disco on itison.com in advance of the event and on-site at the event.

Tickets for the Snow Disco aren't available to purchase yet, but we'll announce this on social media closer to the time, so I'd recommend keeping a wee eye on our Facebook (https://en-gb.facebook.com/itisonglasgow).

I hope this helps!

Wallis, itison Customer Support, 11:43, 02/10/19

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Hi is it only the snow disco that's not included in the price, can you pay for the snow disco on the night thanks

09:55, 02/10/19

Hi there,

Thanks for getting in touch!

I'm happy to let you know you'll be able to purchase tickets for the Snow Disco on itison.com in advance of the event and on-site at the event.

I hope this helps!

Wallis, itison Customer Support, 11:44, 02/10/19

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Hi
Whilst not wanting to put yet another disgruntled post on here, it does seem to have been unfair that a limited number of tickets were available last night when you quite clearly advertised that early bird tickets were available from 7.30am this morning. Nothing mentioned about availability last night.
My question, like some others here, is that whilst the offer just now is for 'early bird' tickets, will there be then a general sale with more date and time options available? Most people with families like myself will be looking for early to mid evening slots especially at weekends, so it would be useful to know if this is something we should watch out for?
Thanks

10:14, 02/10/19

Hi there,

Thanks for getting in touch, although I'm really sorry for the disappointment on this occasion.

We’ve released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here, but I hope this answers your question.

Wallis, itison Customer Support, 17:57, 02/10/19

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Tickets are sold out for the time slots suitable for my children and travel home, when do the next lot of tickets go on sale and how much will they be?

10:17, 02/10/19

Hi there,

Thanks for getting in touch!

We’ve released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here, but I hope this answers your question.

Wallis, itison Customer Support, 11:54, 02/10/19

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I have managed to get my tickets after several times crashing and getting to checkout then saying no tickets, absolute nightmare tbh. I get there were early bird tickets but this clearly wasn't advertised enough. Site wouldn't even let me on at 7.30 this morning and I was trying since 7.15 - finally got 9pm tickets which to be honest is later than I would have liked but can I ask is all the the other stuff (outside, silent disco etc) available to access before our 9pm time slot? Thanks

Lysette, 10:18, 02/10/19

Hi Lysette,

Thanks for getting in touch!

I'm sorry you had some trouble purchasing your tickets this morning, but I'm happy to let you know you'll be able to access the outside area and Snow Disco ahead of entering Elfingrove at 9pm.

I hope this helps!

Wallis, itison Customer Support, 12:00, 02/10/19

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Is there a discount for consession ticket holders, & dissable persons

Amelia, 10:19, 02/10/19

Hi Amelia,

Thanks for getting in touch!

For help with these queries, please email our team at [email protected] directly and they'll be happy to advise further.

I hope this helps!

Wallis, itison Customer Support, 11:52, 02/10/19

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Will there be more tickets on sale for the sold out times as my kids are abit young for the later times. Thanks.

Suzanne, 10:20, 02/10/19

Hi Suzanne,

Thanks for getting in touch!

We’ve released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here, but I hope this answers your question.

Wallis, itison Customer Support, 11:53, 02/10/19

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is this the only tickets that will be on sale for this?

Gail, 10:35, 02/10/19

Hi Gail,

Thanks for getting in touch!

Tickets for Elfingrove are only available to purchase through itison, and we’ve released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I hope this answers your question.

Wallis, itison Customer Support, 11:53, 02/10/19

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When do the tickets for the snow disco go on sale?

11:09, 02/10/19

Hi there,

Thanks for getting in touch!

I'm happy to let you know you'll be able to purchase tickets for the Snow Disco on itison.com in advance of the event and on-site at the event.

Tickets for the Snow Disco aren't available to purchase yet, but we'll announce this on social media closer to the time, so I'd recommend keeping a wee eye on our Facebook (https://en-gb.facebook.com/itisonglasgow).

I hope this helps!

Wallis, itison Customer Support, 11:45, 02/10/19

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What a shambles. The whole entire time it's been advertised early bird tickets 2nd nothing about pre sale nonsense. Now there are no tickets left and later times like 9pm onwards just aren't practical with children. I'm hoping that someone in management is going to sort out this by adding earlier times or more dates. Been on the site from this morning and every date sold out thanks to the pre sale with no mention of it before. Terrible.

11:17, 02/10/19

Ditto!!

Hazel, 11:20, 02/10/19

Hi there,

Thanks for getting in touch.

Although limited pre-sale tickets were available on the 1st of October, early-bird tickets were released this morning at 7.30am. While a handful of time slots did sell out in advance of this morning, there were still plenty of tickets available for all advertised dates.

I'm truly sorry your preferred time slot isn't available, but I hope you're able to make it along at a different time.

Rachael, itison Customer Support, 14:57, 02/10/19

A handful of time slots!!!!
Don't you mean absolutely every one before 8pm for the weekends and 7pm for weekdays. I am sorry but your response is totally unacceptable.. I like others was ready this morning for the "early bird sale" and was extremely disappointed you allowed all the early evening slots to sell out before even actually going went on sale.
I for one.. Will no longer be a customer for your events..
What you did wasnt right and has left a lot of customers unhappy.
I hope your proud of yourselves.. But I guess you are because of the amount of money you have made..

Paula, 18:32, 02/10/19

Ditto! Very poor handling of ticket sales and why call them ‘Early Bird’ tickets when they were clearly just general sale??! A lot of disappointed kids because of this......

Kirsty, 07:07, 03/10/19

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I’m gutted! Heard tickets were going on sale for this this morning, and was looking forward to a Christmas treat for my kids. I did log on ASAP but looks like the sat/sun/mon pre Christmas are already sold out. We’re only in Glasgow that weekend, so wondered if this relates to early bird tickets only, and if/when later release tickets will be available...?

Hazel, 11:20, 02/10/19

Hi Hazel,

Thanks for getting in touch.

Although limited pre-sale tickets were available on the 1st of October, early-bird tickets were released this morning at 7.30am. While a handful of time slots did sell out in advance of this morning, there were still plenty of tickets available for all advertised dates.

We’ve released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here, but I hope this answers your question.

Rachael, itison Customer Support, 15:00, 02/10/19

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Will there be any more tickets issued? Or once sold, thats it?

Andrea, 11:35, 02/10/19

Hi Andrea,

Thanks for getting in touch!

We’ve released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here, but I hope this answers your question.

Rachael, itison Customer Support, 15:02, 02/10/19

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Hi,
Could you please tell me when you anticipate the full price tickets are available from,Thankyou,
E.Watson

11:57, 02/10/19

Hi there,

Thanks for getting in touch!

We’ve released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here, but I hope this answers your question.

Rachael, itison Customer Support, 15:04, 02/10/19

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Hello can you tell me what the exclusive discount was on this please ?

'Limited early bird tickets with an exclusive discount'

Thanks
Christine

christine, 11:59, 02/10/19

Hi Christine,

Thanks for getting in touch!

I can confirm early bird tickets are now on sale and you're welcome to view the remaining slots by clicking on the green 'buy now' button.

I hope this helps !

Rachael, itison Customer Support, 15:10, 02/10/19

Hi Rachel can yo tell me what an 'exclusive discount' refers to ?

christine, 16:12, 02/10/19

Hi Christine,

Thanks for getting back in touch.

Our early bird tickets were release at a cheaper price than what full price tickets would have been but, due to incredible demand, I'm afraid most timeslots have now sold out at the early bird prices.

I'm truly sorry for the disappointment caused here, but I hope this answers your question.

Gillian, itison Customer Support, 09:09, 03/10/19

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after picking date cant scroll down to pick times...tried a few times..help

suzanne, 12:20, 02/10/19

Hi Suzanne,

Thanks for getting in touch!

You should be able to select your tickets by clicking on the green 'buy now' button. If it still doesn't work I'd suggest trying another device.

i hope this helps!

Rachael, itison Customer Support, 15:17, 02/10/19

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Is the show a separate ticket from the tour and if so how do I get them as I have already bought the tickets for the tour

12:25, 02/10/19

Hi there,

Thanks for getting in touch!

I can confirm Elfingrove tickets include the incredible tour and show, with a winter wonderland outside the museum.

I hope this helps!

Rachael, itison Customer Support, 15:19, 02/10/19

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Hi, if I purchase a ticket for 10:15, can I access the outdoor area before my time slot? I noticed that the outdoor area closes at 10:30, thanks

12:40, 02/10/19

Hi there,

Thanks for getting in touch!

I can confirm our outdoor area closes at 10:30pm so you're welcome to visit beforehand if you’re attending one of our later timeslots!

I hope this helps!

Rachael, itison Customer Support, 15:23, 02/10/19

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Is the Santa's secret show a separate ticket from the tour if so how do I buy them as I already have 8 tickets for the tour

12:40, 02/10/19

Hi there,

Thanks for getting in touch!

I can confirm Elfingrove tickets include the incredible tour and santa show, with a winter wonderland outside the museum.

I hope this helps!

Rachael, itison Customer Support, 15:25, 02/10/19

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Disgraceful - I don't think ITISON understand the term 'Early-Bird'. Misleading and very disappointing.

Christine, 12:44, 02/10/19

Hi Christine,

Thanks for getting in touch.

Although limited pre-sale tickets were available on the 1st of October, early-bird tickets were released this morning at 7.30am. While a handful of time slots did sell out in advance of this morning, there were still plenty of tickets available for all advertised dates.

I'm truly sorry your preferred time slot isn't available, but I hope you're able to make it along at a different time.

Rachael, itison Customer Support, 15:26, 02/10/19

Hi Rachel,

Think the point is totally being missed here! Early-bird definition -An early bird deal or offer is one that is available at a reduced price, but which you must buy earlier than you would normally do.

So why were all the tickets released in the early bird - these should have been on general sale.

ITISON not caring at all that they have made this error only concerned on the mega bucks being mad - disgusting.

We're all asking the same questions and not one of us have received a proper answer!

Christine, 17:32, 02/10/19

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Hello - if the early bird tickets are mostly gone ( earlier times) - when are you releasing the general sale tickets?

Elizabeth, 13:06, 02/10/19

Hi Elizabeth,

Thanks for getting in touch!

We’ve released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here, but I hope this answers your question.

Rachael, itison Customer Support, 15:27, 02/10/19

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I have tried to buy tickets but unfortunately my payment did not go through. I have tried phoning various times but have been unable to get through. I would appreciate if someone could contact me regarding this. Thank you.

Laura, 13:39, 02/10/19

Hi Laura,

Thanks for getting in touch!

I'm sorry to hear you're having trouble ordering your tickets.

Just email [email protected] and we'll be happy to look into this for you.

Rachael, itison Customer Support, 15:33, 02/10/19

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How long does the show last ?

Giuseppe, 13:47, 02/10/19

Hi Giuseppe,

Thanks for getting in touch!

You go at your own pace, so depending how long you spend at each feature, the event typically takes between 60-90 minutes.

I hope this helps!

Rachael, itison Customer Support, 15:34, 02/10/19

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Can you tell me when the silent disco tickets go on sale please thanks

13:51, 02/10/19

Hi there,

Thanks for getting in touch!

I'm happy to let you know you'll be able to purchase tickets for the Snow Disco on itison.com in advance of the event and on-site at the event.

Tickets for the Snow Disco aren't available to purchase yet, but we'll announce this on social media closer to the time, so I'd recommend keeping a wee eye on our Facebook (https://en-gb.facebook.com/itisonglasgow).

I hope this helps!

Rachael, itison Customer Support, 15:39, 02/10/19

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is there a helpline phone number? I have been promised a "sensory guide for the event in consultation with the National Autistic Society" but tix now on sale. Are you seriosuly asking parents to buy tickets without the info re autism friendly hours? please do not direct me to the email address is i just get messages that are exact same as website info (above)

Simon, 14:24, 02/10/19

Hi Simon,

Thanks for getting in touch!

While there aren't designated autism friendly slots we are working really hard to make the whole event as autism friendly as possible. If you'd like a copy of our sensory guide once it's ready we're more than happy to send it over as soon as it's signed off. Just let us know at [email protected] or your welcome to give us a ring on 0141 223 8843.

I hope this helps!

Rachael, itison Customer Support, 15:42, 02/10/19

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Hi I thought I purchased tickets this morning, It seemed to accept my bank details etc but I have recieved no email confirmation and I can't see the tickets in my account. I have tried emailing you but have had no response yet.

14:52, 02/10/19

Hi there,

Thanks for getting in touch!

You can view your tickets by visiting www.itison.com/my/complete_orders.

If you still can't find them please email [email protected] and we'll be back in touch asap.

I hope this helps!

Rachael, itison Customer Support, 15:47, 02/10/19

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Hi, like many i tried from 730 this morning and site was down/crashed. Will you be releasing more tickets for other days and/or earlier time slots? Really disappointed not to get tickets :( Thanks

15:49, 02/10/19

Hi there,

Thanks for getting in touch!

We’ve released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here, but I hope this answers your question.

Gillian, itison Customer Support, 09:05, 03/10/19

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Hi there
I noticed that the additional information suggests going to the outdoor earlier if late tickets have been purchased. I have purchased tickets for 9pm for me and my children. Would we be able to access the outdoor activities beforehand?

Gillian, 16:11, 02/10/19

Hi Gillian,

Thanks for getting in touch!

Yes, you can access the outdoor area any time on the night your tickets are valid.

I hope this helps!

Gillian, itison Customer Support, 09:06, 03/10/19

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Hello, this looks like a pre sale link, can you tell me when general sales will be available, and where these can be purchased? Many thanks

Eve, 17:10, 02/10/19

Hi Eve,

Thanks for getting in touch!

We’ve released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here, but I hope this answers your question.

Gillian, itison Customer Support, 09:06, 03/10/19

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Hi, I noticed the Silent Snow Disco isn't included in the ticket price. How much extra will this cost?

Rosalynn, 21:31, 02/10/19

Hi Rosalynn,

Thanks for getting in touch!

I'm happy to let you know you'll be able to purchase tickets for the Snow Disco on itison.com in advance of the event and on-site at the event.

I hope this helps!

Gillian, itison Customer Support, 09:10, 03/10/19

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Hi, I've 2 tickets for 8th dec at 9.30. I need another ticket but the slot is sold out. Theres a slot 15 minutes later. Could I book that and all go round together

Kirsty, 22:11, 02/10/19

Hi Kirsty,

Thanks for getting in touch!

Yes, you're welcome to do this and the person with the ticket for the later timeslot can hopefully catch you up inside!

Gillian, itison Customer Support, 09:06, 03/10/19

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Hi will any of the earlier slots become available to buy again? I have a two year old and two month old but was only able to get tickets for 21.45 on the 16th despite setting my alarm prior to tickets going on sale, as the website crashed. Also I didn't select two tickets for kids under 3 during my panic.
Thanks for your help, Lindsay

07:19, 03/10/19

Hi Lindsay,

Thanks for getting in touch!

We’ve released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

For help with under 3's tickets, please email us at [email protected] directly.

I'm truly sorry for the disappointment caused here, but I hope this answers your question.

Gillian, itison Customer Support, 09:07, 03/10/19

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This event is a shambles its saying sold out which i dont believe your playing withthe customer ...only 9.45 onwards time to sell ..this is a child's venue who is going to take them out at this time off night shameful

Jacq, 07:30, 03/10/19

Hi Jacq,

Thanks for getting in touch!

We have released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here, but I hope this answers your question.

Gillian, itison Customer Support, 09:07, 03/10/19

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Hi, I was wondering if there will be more tickets released for this event?
Thanks

Shona, 08:35, 03/10/19

Hi Shona,

Thanks for getting in touch!

We have released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here, but I hope this answers your question.

Gillian, itison Customer Support, 09:08, 03/10/19

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Hi there, I’m wondering if there will be a chance to get any more tickets at an earlier time? Or are they all sold out?

Sean-Lee, 10:41, 03/10/19

Hi Sean-Lee,

Thanks for getting in touch!

We have released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here, but I hope this answers your question.

Gillian, itison Customer Support, 11:09, 03/10/19

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Are there more tickets getting sold? Theres no way I could take my kids so late as they are so young

Jennifer, 11:13, 03/10/19

Hi Jennifer,

Thanks for getting in touch!

We have released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here, but I hope this answers your question.

Gillian, itison Customer Support, 11:15, 03/10/19

I have seen your response to another post about the same thing. I think next time it should be advertised probably as so many people with young children have missed out

Jennifer, 11:15, 03/10/19

Hi Jennifer,

Thanks for getting in touch.

I am really sorry for the disappointment here and I promise we are reviewing all customer feedback.

I hope this helps.

Gillian, itison Customer Support, 12:35, 03/10/19

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Hi I was on itison since 7.30 on 2nd Oct and constantly got out of I do order loads from yourselfs and have called u to make sure I definitely got these as it was a Xmas family gathering which my family managed to get apart from myself I needed 2adults & 3 kids I am and kids are so upset and disappointed with this .i have bought loads from itison recently..we were meeting here with family on 22nd nov 7.15 do u know if any more tickets will become available please .people have been saying they also went on sale day and night before .kind regards

12:40, 03/10/19

Sorry tryed constantly from 7.30am and kept getting throw out as I went to pay .not happy at all .been waiting weeks for these

12:42, 03/10/19

Hi there,

Thanks for getting in touch!

We have released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

I'm truly sorry for the disappointment caused here, but I hope this answers your question.

Gillian, itison Customer Support, 13:56, 03/10/19

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Hi when and how you can buy tickets for silent disco, and how much are they? I already bought tickets for elfingrove but silent disco is not included

16:02, 03/10/19

Hi there,

Thanks for getting in touch!

I'm happy to let you know you'll be able to purchase tickets for the Snow Disco on itison.com in advance of the event and on-site at the event - more details will be released soon!

I hope this helps!

Gillian, itison Customer Support, 16:07, 03/10/19

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HI I tried to buy an adult and a child ticket it would only let me buy an adult ticket I am now unable to go back and but a child ticket what am I able to do refund mine for another time or can a child ticket be added please

jill, 16:46, 03/10/19

Hi Jill,

Thanks for getting in touch!

I'm afraid if your time slot is sold out, we're unable to issue any more tickets. If you then need help with your order, please let us know at [email protected]

I hope this helps.

Gillian, itison Customer Support, 08:14, 04/10/19

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Hi I see these are early bird tickets ....will there be any further release of tickets
Can I join a waiting list for any returned tickets ?
I see you are opening further dates how and when are these variable?

Karen, 17:48, 03/10/19

Hi Karen,

Thanks for getting in touch!

Almost all time slots have completely sold out and there isn't any kind of wait list, but I'm pleased to let you know we've just announced extra dates.

Tickets for the 27th-30th Dec and 3rd-5th Jan will be released at 12noon on Tuesday 8th October and you can find our more in our latest post at https://www.facebook.com/Elfingrove/.

I hope this helps!

Gillian, itison Customer Support, 08:15, 04/10/19

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Hi, my family have unfortunately been unlucky to purchase any tickets for Elfingrove. We have young children so 9pm onwards slots are not suitable. We have read today that the dates are being extended. Are you able to confirm this & if true when these tickets will be released please.
Can I also let u kno that I clicked into a link abt ticket info on ur Elfingrove site last nite & it said “more dates available “ it was only when I went to confirm booking that Glasglow showed up. It somehow took me to that booking page . I stupidly had told the kids I had got tickets by that time. Just wanted to bring it to ur attention. as know errors can unfortunately be mistakenly made these days online.
Kind regards
Pamela.

Pamela, 18:07, 03/10/19

Hi Pamela,

Thanks for getting in touch - I'm really sorry for the trouble here.

I'm pleased to let you know we have just announced extra dates.

Tickets for the 27th-30th Dec and 3rd-5th Jan will be released at 12noon on Tuesday 8th October and you can find our more in our latest post at https://www.facebook.com/Elfingrove/.

I hope this helps!

Gillian, itison Customer Support, 08:16, 04/10/19

Hi, bought all the tickets I needed easily this morning thanks. I would like to ask though why itison thought it is fair that all the time slots pre-xmas were allowed to be sold through your discounted early bird offer, but customers like myself who were unfortunate not to get these tickets on the 2nd now have to pay more? I relised when you released more tickets that there must be a reason why it had to be after xmas & not prior the 5th(which would of been so much better), but I've only realised later today after purchasing that it's actually cost me an extra £25 😳. I believe it's been an extra £2.50 per head. My need & quickness after failing on the 2nd to actually get tickets over shadowed my interest in the price this morning. I know it's still the holiday period, but surely as these new dates are POST SANTA these tickets should of been the cheapest ones, at the very least sold at same price as the "early bird"! To say I'm disappointed in itison & its organising of it sales is an understatement. I am not trying to ask for a refund as I am still looking forward to your event, but feel I have to bring this to yourselfs to see if any answer can at minimum be given if not a gesture of goodwill in my ticket price.
I would also like to ask (not a negative point!) but if you will be changing the format at the point where Santa is introduced after xmas?
Kind regards
Pamela.

Pamela, 23:09, 08/10/19

Hi Pamela,

Thanks for getting back in touch!

While we were of course hoping the event would be popular, we genuinely didn't expect - based on previous events like GlasGLOW - for there to be quite so much demand for tickets straight away. We expected to still have plenty of tickets left at the end of last week, at which point they would likely have reverted to non early-bird pricing. As it was though, the vast majority of dates wound up selling out at the cheaper early-bird prices.

For the new dates we added, the prices did revert to full price rather than early-bird.

I can confirm the creative aspect will be adapted after Christmas to ensure the magic isn't spoiled for litte ones!

I hope this helps!

Rachael, itison Customer Support, 09:34, 09/10/19

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If you have tickets for late evening entry can you visit outdoor area with food before? If you go in after 9pm then outdoor area closes at 10:30pm

Shawn, 18:23, 03/10/19

Hi Shawn,

Thanks for getting in touch!

Yes, you're welcome to visit the outdoor area at any time on the night your tickets are valid.

I hope this helps!

Gillian, itison Customer Support, 08:16, 04/10/19

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I just bought 5 tickets for the 16th Dec @ 9.45 I was wondering if I can change for 21st Dec at 9.45 thanks

19:22, 03/10/19

Hi there,

Thanks for getting in touch!

I'm afraid we sadly can't exchange tickets.

I hope this answers your question though.

Gillian, itison Customer Support, 08:17, 04/10/19

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I understand you are releasing other dates for Elfingrove. When can these be booked?

22:18, 03/10/19

Hi there,

Thanks for getting in touch!

I'm pleased to let you know we have just announced extra dates.

Tickets for the 27th-30th Dec and 3rd-5th Jan will be released at 12noon on Tuesday 8th October and you can find our more in our latest post at https://www.facebook.com/Elfingrove/.

I hope this helps!

Gillian, itison Customer Support, 08:17, 04/10/19

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Hi, I was just looking to see if there will be any other dates added to this event?

Kathleen, 07:50, 04/10/19

Hi Kathleen,

Thanks for getting in touch!

I'm pleased to let you know we have just announced extra dates.

Tickets for the 27th-30th Dec and 3rd-5th Jan will be released at 12noon on Tuesday 8th October and you can find our more in our latest post at https://www.facebook.com/Elfingrove/.

I hope this helps!

Gillian, itison Customer Support, 08:17, 04/10/19

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Hi I have bought tickets for Friday 13 th for 10.30 show. What is the earliest can we go to the museum to look around. As it closes at midnight. Thankyou

Heather, 00:16, 05/10/19

Hi Heather,

Thanks for getting in touch!

While you can only access the museum at 10.30pm, you're welcome to visit the outdoor area at any time on the night your tickets are valid.

I hope this helps!

Gillian, itison Customer Support, 10:27, 05/10/19

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Hi there I just bought 4 tickets 2 adult 2 kids for 8th Dec at 7pm. I note the money has not come off my bank account , can you advise why this has not happened?

ann, 11:23, 07/10/19

Hi there,

Thanks for getting in touch.

I'm really sorry you had trouble placing your order, but I'm afraid it sadly didn't complete on this occasion.

I am very sorry for the disappointment this will cause.

Gillian, itison Customer Support, 11:26, 07/10/19

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Hi I've bought tickets and had them emailed to me and I now can't retrieve them???????

Mark, 20:14, 07/10/19

could you possibly resend them its for 9oclock on the 5th for four tickets thank you

Mark, 20:16, 07/10/19

Hi Mark,

Thanks for getting in touch!

I've re-sent your tickets to you now, and you can also view them by heading to https://www.itison.com/my/complete_orders.

I hope this helps!

Gillian, itison Customer Support, 08:01, 08/10/19

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Hi. I have purchased 4 tickets for the 8th Dec at 18.15. Can I change the date of my visit?? Just found our I am indeed working that day and cannot attend
Thanks

21:26, 07/10/19

Hi there,

Thanks for getting in touch!

I'm really sorry, but I'm afraid these tickets are non-exchangeable.

I hope this answers your question though.

Gillian, itison Customer Support, 08:02, 08/10/19

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If our slot is 10pm, when can we arrive before hand to see things and buy food etc before the tour?

Julie, 21:39, 07/10/19

Hi Julie,

Thanks for getting in touch!

You're welcome to visit the outdoor area for food and drink at any time on the night your tickets are valid.

I hope this helps!

Gillian, itison Customer Support, 08:03, 08/10/19

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Hi
I've just purchased 4 tickets for 17.45 on 29th December but after I processed my payment I didn't get a confirmation. Please could you check I have got my tickets ok?
Thanks
Nicola Ostle

Nicola, 12:20, 08/10/19

Hi Nicola,

Thanks for getting in touch!

It looks like your first order didn't go through, but I can see a second order has processed successfully.

I hope this helps!

Gillian, itison Customer Support, 13:21, 08/10/19

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We have a late slot can we come before to the outside area

22:19, 08/10/19

Hi there,

Thanks for getting in touch!

You're welcome to visit the outdoor area for food and drink at any time on the night your tickets are valid.

I hope this helps!

Rachael, itison Customer Support, 09:22, 09/10/19

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I have booked the last slot what time is it opened for us so we can enjoy the whole event.my husband has a blue disable badge. Thankyou.

Heather, 11:31, 09/10/19

Hi Heather,

Thanks for getting in touch!

I can confirm the event closes at midnight.

While you can only access the museum at 10.30pm, you're welcome to visit the outdoor area at any time on the night your tickets are valid.

Kelvingrove car park is closed and only in use for blue badge holders. Please contact [email protected] to reserve.

I hope this helps!

Rachael, itison Customer Support, 11:49, 09/10/19

Hi. I have emailed them but have had no reply.thankyou heather

Heather, 10:36, 10/10/19

Hi Heather,

Thanks for getting back in touch!

I'm really sorry we haven't got back to you yet - I'm afraid we've had a much higher volume of enquiries than usual this week.

We will be back in touch asap, or you're welcome to give us a call on 0141 223 8843 in the meantime.

I hope this helps!

Gillian, itison Customer Support, 10:48, 10/10/19

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Good evening. I have purchased tickets for Friday 13 th Dec. My husband had a blue badge holder. Where do you get the information on parking.thankyou for any information given. From heather

Heather, 23:31, 09/10/19

Hi Heather,

Thanks for getting in touch!

Kelvingrove car park is closed and only in use for blue badge holders. Please contact [email protected] to reserve a space.

I hope this helps!

Wallis, itison Customer Support, 09:15, 10/10/19

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Hi there. I have purchased 4 adults and 2 kids tickets but accidentally have forgotten to book 2 free pre 3 years old tickets. I cannot obviously go back as it sold out. I have also sent an email about it. Can you help???

11:36, 10/10/19

Hi there,

Thanks for getting in touch!

In order for us to help with this, please drop us a line at [email protected] and we'll be happy to lend a hand!

Rachael, itison Customer Support, 11:40, 10/10/19

Do you mean to email ? I have done it already but no reply yet, thank you Sabina

11:57, 10/10/19

Hi Sabina,

I've replied to your email just now!

Gillian, itison Customer Support, 12:17, 10/10/19

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Hi

What dates and times is the £10.50 price available?

13:16, 05/11/19

Hi there,

Thanks for getting in touch!

I'm happy to let you know child tickets are £10.50 during off-peak times; so that's Monday - Thursday from the 5th to the 19th December.

I hope this helps!

Gillian, itison Customer Support, 13:49, 05/11/19

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Hi, Can you please let me know when the tickets for the Silent Disco will be available for sale?
Many thanks Liz

09:09, 06/11/19

Hi Liz,

Thanks for getting in touch!

You'll be able to purchase tickets for the Silent Snow Disco on itison.com in advance of the event and on-site at the event. More details will be released shortly on our Facebook page at https://www.facebook.com/Elfingrove/.

I hope this helps!

Gillian, itison Customer Support, 09:22, 06/11/19

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I booked yickets 8.30 27th december. Cant find email

Isabel, 10:45, 11/11/19

Hi Isabel,

Thanks for getting in touch!

I've re-sent your Elfingrove tickets now, and they should be with you in a few minutes. Just make sure to check your spam/junk folder in case they've been filtered there.

I hope this helps!

Gillian, itison Customer Support, 11:19, 11/11/19

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Hi Iam trying to buy tickets for the snow globe and it will not let me for the 30 of December

13:53, 13/11/19

Hi Iam tried it buy tickets for the snow globe for the 30 of December and it will not let me

13:56, 13/11/19

Hi there,

Thanks for getting in touch!

I'm happy to let you know there are currently still tickets available for the Silent Snow Disco on the 30th of November, and you can view these at https://www.itison.com/Aberdeen/events/elfingrove-silent-snow-disco--5552a0f0-1048-418e-bfd4-4863b87104cc.

I hope this helps!

Courtney, itison Customer Support, 13:57, 13/11/19

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Hi
My family and I are attending Elfingrove on Friday 3rd January at 6pm but we need 1 more adult ticket! Can anyone help?
Thanks

Diane, 07:51, 15/11/19

Hi Diane,

Thanks for getting in touch!

I'm really sorry but I'm afraid we can't issue any more tickets for time slots which have sold out.

I hope this answers your question though.

Gillian, itison Customer Support, 09:18, 15/11/19

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I am interest in the Elfingrove experience I am a carer and have Glasgow carers card would I be eligible for discount please

18:19, 18/11/19

Hi there,

Thanks for getting in touch!

If you send proof of your carers card to [email protected] we'll be happy to look at the possibility of arranging a carer ticket for you.

I hope this helps!

Gillian, itison Customer Support, 09:36, 19/11/19

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Hi

i am still waiting my tickets

could you please look into this?

kind regards
Maria Alevizou

Maria, 11:04, 23/11/19

Hi Maria,

Thanks for getting in touch!

You should be able to view and print your tickets by heading tohttps://www.itison.com/my/complete_orders, but if you're unable to see them here please email us at [email protected] and we'll be happy to help.

Wallis, itison Customer Support, 11:41, 23/11/19

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Hi my slot is 8.15pm. I was hoping to come an hour earlier to visit the outdoor area but notice small print says no earlier than 15mins before allocated time slot?. This will mean my kids eating really late. How early will we be able to come, please confirm?
Thanks.

07:33, 26/11/19

Hi there,

Thanks for getting in touch!

I'm happy to let you know you're welcome to access the outdoor area at any time on the day of your chosen time slot, so you'll be able to come along earlier.

I hope this helps!

Gillian, itison Customer Support, 09:23, 26/11/19

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Will any more tickets be going on sale? Thx

11:21, 30/11/19

Hi there,

Thanks for getting in touch!

I'm afraid it doesn't look like any more tickets will be available for Elfingrove.

I hope this answers your question though.

Jen, itison Customer Support, 13:11, 30/11/19

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Hi, can you use a camera inside the event? Thanks

20:57, 04/12/19

Hi there,

Thanks for getting in touch!

I'm happy to let you know photographs are permitted throughout Elfingrove.

I hope this helps!

Gillian, itison Customer Support, 09:33, 05/12/19

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Hi, could I use an adult ticket for a child?

23:14, 04/12/19

Hi there,

Thanks for getting in touch.

I can confirm a child can use an adult ticket.

I hope this helps!

Jen, itison Customer Support, 09:29, 05/12/19

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I'm booked for weds 18 Dec at 6pm and need a disabled space for blue badge. Can I book a disabled space please?

Julie, 21:39, 05/12/19

Hi Julie,

Thanks for getting in touch!

I'm afraid our blue badge parking spaces are all now reserved. However, there are blue badge spaces available to the public throughout the West End.

I hope this helps.

Gillian, itison Customer Support, 09:30, 06/12/19

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Just read a bad report about this show and people asking for returns. A friend has bought a ticket for me.
Will it be possible to get a refund if the show is as disappointing as reported in the Express

Anne, 21:29, 07/12/19

Hi Anne,

Thanks for getting in touch!

While these tickets are non-refundable, we are working really hard to make sure the event is as magical as possible!

Gillian, itison Customer Support, 10:22, 08/12/19

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Small print

Check out full FAQs here.

Tickets are valid only for your specified slot.

Duration: you go at your own pace, so depending how long you spend at each feature, the event typically takes between 60-90 minutes.

Max 40 tickets per purchase option; for any purchases above 40 please contact [email protected] to arrange.

Please ensure you arrive no earlier than 15 minutes before the time on your ticket.

Great for all ages; under 3s go free but still require a ticket. Children are classed as 3 - 15 years. Prams are permitted, however we recommend baby carriers.

Some areas along the route include flashing lights which may be unsuitable for those with photo-sensitive epilepsy.

As elements of the event are outdoors, please remember to dress for the weather.

Silent Snow Disco is not included in ticket price; tickets will be available on itison.com in advance of the event and on-site at the event. Last entry 10pm and closes at 10.30pm.

Bringing food and drink is not permitted; food and drink will be available to buy onsite.

Alcohol is not permitted but you'll be able to grab a drink at the bar; last orders 10.30pm. (subject to licence).

Small bags are permitted.

Accessibility: Wheelchairs and mobility scooters are permitted. If you have any queries, please contact [email protected].

We will be developing a sensory guide for the event in consultation with the National Autistic Society - if you would like to be sent a copy please contact [email protected].

Some bench seating is available throughout the museum.

Kelvingrove car park is closed to anyone who has not reserved a blue badge space. Our blue badge spaces are now full. However, there are blue badge spaces available to the public throughout the West End. 

Parking is extremely limited in the West End so the best and easiest way is by public transport. There are loads of great hassle-free ways to get here – check our FAQs for more information on transport options.

No pets permitted; assistance dogs only.

Last entry is at 10:30pm. Please note, our outdoor area closes at 10:30pm so we recommend visiting it beforehand if you’re attending one of our later timeslots.

For early entry to the outdoor area please use the Argyle St entrance where a ticket check will be in place.

Event closes at midnight.

Multiple purchases permitted.

Tickets can be presented on mobile device or printed for redemption; please show your ticket on arrival.

Ticket is non-refundable unless full event is cancelled. In poor weather, we may need to close the outdoor area.

Ticket is not exchangeable for cash or valid with any other offers.

Images used for illustrative purposes only.

  • Kelvingrove Art Gallery and Museum
  • Argyle Street, Kelvingrove,
    G3 8AG
  • Website

Elfingrove: final tickets!

from £10.50