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Exclusive presale: Elfingrove Silent Snow Disco

Kelvingrove Art Gallery and Museum, Argyle Street, Kelvingrove, G3 8AG

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Questions and answers

Our snow disco tickets say 4:30 but our Elfingrove tickets are for 9pm that day. Are the snow disco tickets good for any time the night we attend Elfingrove? Is the snow disco open until late or should we plan to do that first when we get in?

Shona, 12:18, 13/11/19

Hi Shona,

Thanks for getting in touch!

I'm happy to let you know your Silent Snow Disco tickets can be used at any time on the day of your Elfingrove tickets.

I hope this helps!

Gillian, itison Customer Support, 12:43, 13/11/19

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Hi there our Elfingrove tickets are for 10pm on the 13th December this was the only time we could get, can we therefore only go to the snow disco at 10pm or can we go earlier?

jenni, 12:55, 13/11/19

Hi Jenni,

Thanks for getting in touch!

Your ticket for the Silent Snow Disco can be used at any time before or after your allocated Elfingrove ticket time slot, prior to the last entry for the Silent Snow Disco which is 10pm.

I hope this helps!

Gillian, itison Customer Support, 13:02, 13/11/19

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Hi just wondering if you can go to the silent snow disco at any time on the night you’ve bought the ticket for?

15:02, 13/11/19

Hi there,

Thanks for getting in touch!

I'm happy to confirm The Silent Snow Disco is open 4.30pm - 10.30pm daily, and your ticket can be used at any time before or after your allocated Elfingrove ticket time slot. Last entry is 10pm.

I hope this helps!

Courtney, itison Customer Support, 15:05, 13/11/19

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Hello. Can you confirm whether or not the silent disco has full wheelchair access? One of our party attending elfingrove is a full time wheelchair user. I don’t want to buy tickets for the disco to later discover he can’t get in? Thanks

Helen, 16:00, 13/11/19

Hi Helen,

Thanks for getting in touch!

The Silent Snow Disco is fully wheelchair accessible.

I hope this helps!

Gillian, itison Customer Support, 16:02, 13/11/19

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Hi my little one will be 4 and the only under 5 in our party, if I buy her a ticket can she get a headset? Thank you

Elaine, 16:39, 13/11/19

Hi Elaine,

Thanks for getting in touch.

I'm afraid children are classed as 5 - 15 years, and you must be over 5 years old to wear a headset.

I hope this answers your query.

Courtney, itison Customer Support, 16:53, 13/11/19

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Hi. Are headsets provided or do we have to bring our own Bluetooth headphones?

K, 18:50, 13/11/19

Hi there,

Thanks for getting in touch!

I can confirm we will be providing the headsets so you don't need to worry about bringing your own.

I hope this helps!

Jen, itison Customer Support, 09:20, 14/11/19

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Hi are the headphones suitable for hearing aid wearers?

Angela, 22:06, 13/11/19

Hi Angela,

Thanks for your patience on this.

I'm really sorry for the delay, but we are still looking into this one for you and we'll be back in touch as soon as we have an answer.

Gillian, itison Customer Support, 09:26, 21/11/19

Hi thanks but really disappointed in the delay to a simple accessibility question. That’s almost one month for a hearing aid wearer to wait for an answer -clearly not a priority.

Angela, 12:55, 09/12/19

Hi Angela,

Thanks for getting back to us.

I'm really sorry for the disappointment here, and just want to let you know we're also a bit annoyed and frustrated it's taken so long for us to get an answer for you. We strive to make our events accessible for all, and we should've had answers for this sort of question before tickets went on sale.

We'll absolutely take this on board for future events.

Courtney, itison Customer Support, 13:30, 09/12/19

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I was looking for 2 adult and one child silent disco ticket on 8th Dec but it says adult sold out, as it says here presale will there be more tickets available to buy?

10:12, 14/11/19

Hi there,

Thanks for getting in touch!

I'm happy to let you know this is an exclusive pre-sale which guarantees entry to the Silent Snow Disco on your chosen date, but more tickets will be available on-site.

I hope this helps!

Gillian, itison Customer Support, 10:22, 14/11/19

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HI, we have bought ticket for Elfingrove and wanted to do the silent disco also on Sat 14th Dec will you have extra ticket come up?

14:48, 14/11/19

Hi there,

Thanks for getting in touch!

I'm happy to let you know this is an exclusive pre-sale which guarantees entry to the Silent Snow Disco on your chosen date, but tickets will also be available to purchase on the night from the Silent Snow Disco box office.

I hope this helps!

Wallis, itison Customer Support, 15:17, 14/11/19

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When advertised this was sold as if part of package, then when it was released presale yesterday tickets where unavailable on the 7th fir children but available for adults, thus is extremely disappointing as it's not as if I could cleave my two kids outside and proceed to the disco myself. Primarily this is wrong and ultimately false advertising from your initial elfingrive sale

18:58, 14/11/19

Hi there,

Thanks for getting in touch.

The Silent Snow Disco is not included in Elfingrove tickets, and this was advertised prior to purchase and on the tickets themselves. I'm really sorry if you missed this information.

I'm afraid tickets for the 7th of December have now sold out, but tickets will also be available to purchase on the night from the Silent Snow Disco box office; subject to availability.

I hope this answers your question.

Courtney, itison Customer Support, 09:42, 15/11/19

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Hi I’m still waiting for a reply to my question. Are the headphones suitable for hearing aid wearers ?

Angela, 19:04, 15/11/19

Hi Angela,

Thanks for your patience.

I'm sorry for the delay, but I can assure you we're currently looking into this one for you and we'll be back in touch as soon as we have an answer.

Courtney, itison Customer Support, 09:21, 16/11/19

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Is this available as a separate event or does it require elfingrove tickets? We missed out on the presale of them?

sharyn, 16:42, 16/11/19

Hi Sharyn,

Thanks for getting in touch.

Tickets for Elfingrove Silent Snow Disco are valid in conjunction with Elfingrove tickets only, and can't be used without Elfingrove tickets.

I hope this answers your question.

Courtney, itison Customer Support, 17:47, 16/11/19

Will there be any more Elfingrove tickets released for sale?

sharyn, 09:10, 29/11/19

Hi Sharyn,

Thanks for getting in touch!

I'm afraid all tickets for Elfingrve have already been released.

I hope this answers your question though!

Gillian, itison Customer Support, 09:19, 29/11/19

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I have 1 adult and 2 child tickets for Friday 13th December . I have logged on today to purchase snowglobe tickets which are now sold out for children for my required date. Are more tickets going to be issued?

11:40, 18/11/19

Hi there,

Thanks for getting int ouch.

I'm afraid child tickets for the 13th of December have now sold out, but tickets will also be available to purchase on the night from the Silent Snow Disco box office; subject to availability.

I hope this answers your question.

Rachael, itison Customer Support, 11:47, 18/11/19

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My ticket isn’t until 9:15pm
Can I arrive early for the disco before my tour? Otherwise I’ll kiss it as it closes at 10pm and your is 60+ ‘minutes.
Thank you.

23:28, 20/11/19

Hi there,

Thanks for getting in touch!

I'm happy to let you know the Silent Snow Disco is open 4.30pm - 10.30pm daily, and your ticket can be used at any time before or after your allocated Elfingrove ticket time slot.

I hope this helps!

Gillian, itison Customer Support, 09:23, 21/11/19

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Can I arrive early to go to this before my late tour?

23:30, 20/11/19

Hi there,

Thanks for getting in touch!

I'm happy to let you know the Silent Snow Disco is open 4.30pm - 10.30pm daily, and your ticket can be used at any time before or after your allocated Elfingrove ticket time slot. Please note last entry is 10pm.

I hope this helps!

Wallis, itison Customer Support, 09:16, 21/11/19

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I’ve just tried to buy tickets but they are sold out for my date, does that mean we can’t get in the silent disco?

20:20, 21/11/19

Hi there,

Thanks for getting in touch!

I'm happy to let you know this is an exclusive pre-sale which guarantees entry to the Silent Snow Disco on your chosen date, but more tickets will be available on-site.

I hope this helps!

Rachael, itison Customer Support, 09:20, 22/11/19

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Are tickets available on the day the adult ticjets are sold out for the day we are going

14:05, 22/11/19

Hi there,

Thanks for getting in touch!

I'm happy to let you know there will be tickets available on the night at the Silent Snow Disco box office.

I hope this helps!

Gillian, itison Customer Support, 14:16, 22/11/19

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Do children need accompanied inside snowglobe, i have purchased tickets just for children was hoping adults could just watch outside snowglobe . We have tickets for elfingrove for the same night.

Linda, 16:09, 25/11/19

Hi Linda,

Thanks for getting in touch.

I can confirm children under 14 must be accompanied by an adult inside the snow globe.

I hope this answers your question.

Gillian, itison Customer Support, 16:30, 25/11/19

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Hi pet I’ve just baught tickets for both elfengrove and silence disco but I have book both for the same time and date however I’m now wondering if that’s what I was ment to do or if I should have booked the silent disco for later time

Diana, 20:23, 28/11/19

Hi Diana,

Thanks for getting in touch!

The Silent Snow Disco is open from 4.30pm-10.30pm daily, and your ticket can be used at any time before or after your allocated Elfingrove ticket time slot. Just keep in mind the last entry time for the Silent Snow Disco is 10pm.

I hope this helps!

Gillian, itison Customer Support, 09:16, 29/11/19

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Looking for tickets for Friday 13th if anyone can help didn't know you had to book separately

Emma, 09:49, 06/12/19

Hi Emma,

Thanks for getting in touch!

I'm happy to let you know these tickets are an exclusive pre-sale, but there will be tickets available on the night.

I hope this helps!

Gillian, itison Customer Support, 11:04, 06/12/19

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So this is not included in the price of the ticket??? After the horrible reviews of elfingrove will you be issuing refunds?

Cheryl, 13:31, 06/12/19

Hi Cheryl,

Thanks for getting in touch!

I'm afraid the Silent Snow Disco isn't included in your Elfingrove ticket.

I hope this answers your question, though.

Gillian, itison Customer Support, 17:55, 06/12/19

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Do you have a question about a different deal?

Try visiting our Help Centre for help, or email us at [email protected] and we'll be happy to help.

Small print

  • Valid in conjunction with Elfingrove tickets only. Your ticket is valid for the day of your Elfingrove ticket, it guarantees you entry to the Silent Snow Disco but there may be short queues. 
  • The Silent Snow Disco is open 4.30pm - 10.30pm daily, and your ticket can be used at any time before or after your allocated Elfingrove ticket time slot. Last entry is 10pm.
  • Advance booking is not required. Entry is on a first come, first served basis. Short queues may be in operation.
  • Ticket is for a single use only; readmission is not permitted once you leave the Disco.
  • Multiple purchases permitted. Max of 10 per person.
  • Maximum time 30 mins inside the Silent Snow Disco.
  • Great for all ages; children are classed as 5 - 15 years, must be over 5 to wear a headset. Under 5s go free. Under 14s must be accompanied by an adult.
  • Tickets will also be available to purchase on the night from the Silent Snow Disco box office.
  • Standing event.
  • No food or drink permitted in the Disco.
  • The snow fluid used within the Silent Snow Globe is non-toxic, bio-degradable, non-staining and has been dermatologically tested. It is predominately water based and designed to evaporate away to nothing.
  • Fully wheelchair accessible.
  • Tickets can be presented on mobile device or printed for redemption; please show your ticket on arrival.
  • Ticket is non-refundable unless event is cancelled.
  • Ticket is not exchangeable for cash or valid with any other offers.
  • Images used for illustrative purposes only.
  • Kelvingrove Art Gallery and Museum
  • Argyle Street, Kelvingrove,
    G3 8AG
  • Website