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Santa’s magical Glenskirlie Castle experience

Glenskirlie Castle, Kilsyth Road, Banknock, FK4 1UF

SOLD OUT
Santa’s magical Glenskirlie Castle experience
from £15
  • tickets sold
SPOTLIGHT

Sunday 3rd December 2017

Starts at 11:30, 14:30, and 17:30

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Santa’s magical Glenskirlie Castle experience

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Questions and answers

What age do kids go free up to?!

21:39, 01/09/17

Hi,
Thanks for getting in touch.
I can confirm children aged 1 and under go free, but must sit on parent's knee / high chair during dining.
I hope this answers your question!

Jen, itison Customer Support, 07:25, 04/09/17

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I am possibly being silly here. I have a 5yr old who wld like to bring to santa event. Does that mean i need an adult ticket and one child? Many thanks

09:28, 03/09/17

Hi,
Thanks for getting in touch.
I can confirm children aged 1 and under go free, so you would require one adult and one child ticket for you and your wee one.
I hope this answers your question!

Jen, itison Customer Support, 07:25, 04/09/17

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Hi is the 12.30 sitting breakfast or afternoon tea

Elizabeth, 12:53, 03/09/17

Hi Elizabeth,

Thanks for getting in touch.

The 12:30pm event is for afternoon tea.

I hope this helps!

Jen, itison Customer Support, 07:26, 04/09/17

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I have one child, would I need an adult ticket and a child ticket ? If so how much is that ?

angela, 15:08, 03/09/17

Hi Angela,

Thanks for getting in touch.

All adults and children over the age of 1 require a ticket, adult tickets are priced at £15 and child tickets are £18.50.

I hope this helps!

Jen, itison Customer Support, 07:27, 04/09/17

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hi
Do you need to buy adult tickets as well as 2 children's ?

Pam, 16:04, 03/09/17

Hi Pam,

Thanks for getting in touch!

All adults in attendance at the event will also require an adult ticket.

I hope this helps!

Jen, itison Customer Support, 07:26, 04/09/17

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Do u need to buy adults tickets as well or just the kids ?

Pamela, 21:59, 03/09/17

Hi Pamela,
Thanks for getting in touch!
All adults in attendance at the event will require an adult ticket.
I hope this helps!

Jen, itison Customer Support, 07:28, 04/09/17

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Hi I see you have a gluten free option available. Would I be able to just get 1 adult afternoon tea and the child one non gluten free? Also when would I advise I need a gluten free Thanks?

10:51, 05/09/17

Hi there,

Thanks for getting in touch!

I'm happy to let you know you'll be able to request one gluten free afternoon tea. Once you've purchased your ticket, you can give Glenskirlie Castle a wee call on 01324 840201 and they'll be happy to have this organised.

I hope this helps!

Ruth, itison Customer Support, 11:09, 05/09/17

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Hi so it's £15 for a child ticket and £18 for adult regardless of breakfast or afternoon tea?? Also, how can u guarantee a seat it says first comes first seated (I don't fancy waiting with kids for us not to get in)
Thanks

07:30, 07/09/17

Hi there,

Thanks for getting in touch!

I can confirm the ticket price is the same for both afternoon tea and breakfast. You are guaranteed a seat at the event, however, as this is first come, first served, those who arrive earlier will be given better seats.

I hope this answers your questions!

Jen, itison Customer Support, 07:53, 07/09/17

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Hi there, I would be 1 3year old and 5 adults so would I get 1 itson voucher for 1 child and 1 adult and then purchase 4 adults separate?

Lindsay, 09:14, 07/09/17

Hi Lindsay,

Thanks for getting in touch!

All adults and children over the age of 1 require a ticket, so for your party, you can purchase 1 child ticket and 5 adult tickets.

I hope this helps!

Ruth, itison Customer Support, 09:35, 07/09/17

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Hi, I have 4 grandchildren aged 1, twins at 18months and 10 years.
What ticket combinations would I need if my 2 daughters came along and myself?

09:42, 07/09/17

Hi there,

Thanks for getting in touch!

All adults and children ages 1 and over require a ticket, so for your party, you'd need 4 child tickets and 3 adult tickets.

I hope this helps!

Ruth, itison Customer Support, 11:18, 07/09/17

I thought children 1 year old go free so I have purchased 3 adult tickets and 1 child ticket. Is this not correct?

11:25, 07/09/17

Hi there,

Thanks for getting in touch.

I'm sorry for any confusion caused but I can confirm that children up to 1 year go free but must sit on parent's knee / high chair during dining. As all of the children in your party are over the age of one, they will each require a ticket for entry.

I hope this helps!

Jen, itison Customer Support, 11:43, 07/09/17

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If I'm taking myself , my daughter and two granddaughters is that four tickets. Daft question but just making sure

Douglas, 09:00, 09/09/17

Hi there Douglas,

Thanks for getting in touch.

I can confirm that everyone over the age of 1 will require a ticket for this event.

I hope this helps!

Jen, itison Customer Support, 08:13, 11/09/17

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Hi for some sittings I see there are children tickets left however there are no adult tickets - will you be releasing more adult tickets or for example halving the availability of the children and adding adults - just it seems obvious that children would not be there without an adult

Alexandra, 09:05, 14/09/17

Hi Alexandra,

Thanks for getting in touch!

itison are provided with a fixed allocation of both child and adult tickets prior to the offer being made available, this can sometimes mean we are left with more of one option than the other after the offer goes on sale. Where possible we will try to balance this out throughout the offer period.

You're welcome to view ticket availability for each date at the checkout before you complete your purchase.

I hope this helps!

Ruth, itison Customer Support, 11:50, 14/09/17

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I am disabled but have a wheelchair. Main problem will be food as i get fed directly into my stomach at home. My appearance is normal and I'd love to attend with children and grandchildren. Is this feasible, Isabel

Isabel, 19:06, 18/09/17

Hi there Isabel,

Thanks for getting in touch.

I'm happy to advise that Glenskirlie Castle is wheelchair accessible if you'd like to discuss your specific requirements further, please contact Glenskirlie Castle directly and they'll be happy to advise.

I hope this helps.

Jen, itison Customer Support, 08:20, 19/09/17

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Hi is that £15 for an adult & child together or wud that be £30 for myself & my grandaughter x

19:16, 18/09/17

Hi there,

Thanks for getting in touch!

I can confirm child tickets are priced at £18.50 each and adult tickets are £15.

I hope this helps!

Jen, itison Customer Support, 08:21, 19/09/17

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Hi , I would like to book Sunday 3rd at 17:30 for 2 adults and 4 children 1, 3,4 and 7 but it will only let me book 2/2 does this mean the event is sold out ? Thanks

Lesley-ann, 21:22, 26/09/17

Hi there Lesley-Ann,

Thanks for getting in touch.

I'm afraid we only have two adult and two child tickets remaining for this particular event, this is why the checkout isn't allowing you to purchase more than this.

I hope this answers your question though!

Jen, itison Customer Support, 07:19, 27/09/17

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Can you please email me when tickets for this event become available for Christmas 2018.

Regards

Marie Burns

Marie, 10:34, 20/01/18

Hi Marie,

Thanks for getting in touch!

I'm afraid we can't notify you about specific deals or events at the moment, but as long as you're signed up to our emails for Glasgow we will let you know via those if this event becomes available again.

I hope this helps!

Gillian, itison Customer Support, 10:30, 21/01/18

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Can you say when the 2018 christmas tickets for this will be onsail/ available.

If not can a remender be sent when known if poss.

Regards

alan

ALAN, 16:03, 20/06/18

Hi Alan,

Thanks for getting in touch!

I'm afraid I'm not too sure when we will be featuring this deal again, but I'm sure we'll let all of our customers know if this becomes available this year through our daily emails.

I hope this helps.

Courtney, itison Customer Support, 16:11, 20/06/18

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Hi i have 4 adult tickets purchased to take a baby of 6 months unfortunately we cant make the 22/12/2019 afternoon tea sitting do you know of any way we could swap to another date ? thank you

caroline, 11:02, 09/12/19

Hi Caroline,

Thanks for getting in touch!

I’m afraid we can’t exchange event tickets, but I’m happy to let you know they are transferable between people. If you can’t use them on this day yourself, you’re welcome to perhaps give them to a friend or family member to use instead.

I'm sorry I can't be of more help here, but I hope this answers your question.

Courtney, itison Customer Support, 12:12, 09/12/19

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The area I live in has now been put into tier 4 until 11th November. I have booked 6 tickets for 5th November, will this be refunded.

Margaret, 07:19, 18/11/20

Hi Margaret,

Thanks for getting in touch!

Our teams are currently looking into this and will contact you by email as soon as we have an update.

I hope this helps in the meantime, and do take care.

Wallis, itison Customer Support, 07:49, 18/11/20

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Good morning,
Could you please let me know if this event is going to go ahead this weekend?
Many thanks
Anne-Sophie McNeish

22:55, 08/12/20

Hi Anne-Sophie,

Thanks for getting in touch!

I can confirm Falkirk has moved to tier 2 so future events can go ahead.

I hope this helps in the meantime, and do take care.

Rachael, itison Customer Support, 10:09, 09/12/20

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Do you have a question about a different deal?

Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.

Advance booking is not required.

Multiple purchases permitted.

Duration: approx. 1hr 30mins.

Seating will be on a first come first served basis.

Suitable for all ages; children up to 1 year go free but must sit on parent's knee / high chair during dining.

Children are classed as 12 years and under, 12 years+ are classed as adults and will require an adult ticket.

Breakfast is served buffet style and will have a selection of cereals, fruits, yoghurts, pastries and juices. Plus a full Scottish breakfast with choice of tea or coffee.

Afternoon tea will be a selection of sandwiches, scones with cream & homemade jams, cakes, tea or coffee for adults & hot chocolate for children.

Menu is subject to change.

Vegetarian, vegan, gluten / wheat, dairy free and halal options are available.

Wheelchair accessible.

Tickets must be printed for redemption; please print your ticket and bring along with you to avoid disappointment. 

Ticket is non-refundable unless event is cancelled. 

Ticket is not exchangeable for cash or valid with any other offers. 

Images used for illustrative purposes only.