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New Lanark Christmas Experience

New Lanark Mills, South Lanarkshire, ML11 9DB

New Lanark Christmas Experience New Lanark Christmas Experience New Lanark Christmas Experience New Lanark Christmas Experience New Lanark Christmas Experience New Lanark Christmas Experience New Lanark Christmas Experience New Lanark Christmas Experience

Child or adult ticket to the New Lanark Christmas Experience; take a magical ride through the Christmas past and present of New Lanark & meet Santa in his grotto

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Questions and answers

Hi is this event wheelchair accessible/friendly? Thanks in advance
Melissa

Melissa, 18:39, 28/09/19

Hi Melissa,

Thanks for getting in touch!

I'm happy to confirm wheelchair access is available.

I hope this helps.

Jen, itison Customer Support, 11:44, 29/09/19

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I’m trying to buy tickets 2 adults and one child ticket my son is 2, how do I buy the infant ticket at £4 as there isn’t an option for that it’s only adults tickets and over 3s tickets available?

09:56, 02/10/19

Hi there,

Thanks for getting in touch!

I'm happy to let you know the infant ticket can be bought from New Lanark Mills directly.

I hope this helps!

Wallis, itison Customer Support, 08:25, 03/10/19

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Hi, looking at New Lanark experience tickets for Adult with special needs and support worker. Andrew is able to walk but needs 24 hour carer. He is 34 but about 6 in ability and size of a 10year old. He adores Christmas and would like to be able for him to experience it.

Janet, 07:49, 03/10/19

Hi Janet,

Thanks for getting in touch!

For more information about the suitability of this experience for you, please contact New Lanark Mills directly on 01555 661345 and they'll be happy to advise.

I hope this helps!

Gillian, itison Customer Support, 09:13, 03/10/19

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hi does this include tickets to the show/panto or do we buy these seperate

Mairi, 12:39, 05/10/19

Hi Mairi,

Thanks for getting in touch!

Our tickets are for the New Lanark Christmas Experience only, and not Panto Time.

I hope this answers your question!

Gillian, itison Customer Support, 13:02, 05/10/19

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Can you arrive anytime between the opening times or do you have to be there for 10am?

15:18, 08/10/19

Hi there,

Thanks for getting in touch!

I'm happy to let you know entry is available from 10am-5pm, subject to availability.

I hope this helps!

Gillian, itison Customer Support, 15:35, 08/10/19

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It says ‘all children must be accompanied by an adult’

I assume 2 adults can bring 3 kids?

09:27, 22/10/19

Hi there,

Thanks for getting in touch!

I can confirm adult tickets must be purchased with a child ticket. All children must be accompanied by an adult and two adults can accompany three kids.

I hope this helps!

Rachael, itison Customer Support, 09:51, 22/10/19

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Interested to see what is offered as part of this for adults ? Mince pies ?

12:31, 22/10/19

Hi there,

Thanks for getting in touch!

I'm happy to let you know adults will be able to accompany children through all aspects of the day, and enjoy this magical experience with them.

I hope this helps!

Gillian, itison Customer Support, 13:27, 22/10/19

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Hi I wondered if you had to be finished by 5 pm or if is that the last entry time? Thanks

16:41, 23/10/19

Hi there,

Thanks for getting in touch!

New Lanark Mills have advised the event will be running until around 5pm, and last entry will be at 4.15pm.

I hope this helps!

Wallis, itison Customer Support, 09:25, 25/10/19

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Can this be used in December?

JANE, 17:46, 26/10/19

Hi Jane,

Thanks for getting in touch!

I can confirm this event will take place on specific dates throughout November and December, and you'll be able to see all the dates offered after selecting 'Buy now'.

I hope this helps!

Gillian, itison Customer Support, 17:48, 26/10/19

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I've bought tickets for the 22nd December. Can I use them on another date instead?

Aly, 22:21, 03/11/19

Hi Aly,

Thanks for getting in touch!

Tickets can only be used on the date they've been purchased for. I'm happy to let you know they are transferable though, so if you can't make it along on this date you can perhaps pass your tickets on to a friend or family member.

I hope this helps!

Courtney, itison Customer Support, 09:06, 04/11/19

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Do you have a question about a different deal?

Try visiting our Help Centre for help, or email us at [email protected] and we'll be happy to help.

Small print

Advance booking is not required.

Multiple purchases permitted.

Entry is available from 10am - 5pm; subject to availability.

Please dress appropriately for the weather as the event is both indoors and outdoors.

Suitable for all ages. Children are classed as 3 - 15 years. Under 3s can attend for £4; payable directly to New Lanark.

Adult tickets must be purchased with a child ticket. All children must be accompanied by an adult.

Wheelchair access available.

Tickets must be printed for redemption; please print your ticket and bring along with you to avoid disappointment.

Ticket is non-refundable unless event is cancelled.

Ticket is not exchangeable for cash or valid with any other offers.

Images used for illustrative purposes only.

  • New Lanark Mills
  • South Lanarkshire,
    ML11 9DB
  • Tel: 01555 661345
  • Website

New Lanark Christmas Experience

£9