Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
This is not a question. Ive just checked the Radisson Red website and the Itison deal is rubbish. I can get it cheaper outwith Itison. So NOT a good deal this time, unfortunately.
Anne, 10:09, 24/05/21
Hi Anne,
Thanks for getting in touch to let us know.
We have just flagged this to the relevant team for information.
Thanks again, and do take care.
Gillian, itison Customer Support, 10:49, 24/05/21
How do I book the hotel?
Fiona, 23:11, 30/05/21
Hi Fiona,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 08:37, 31/05/21
Do you need to book a slot in the Sky bar if you’re staying overnight
Alan, 16:32, 12/06/21
Hi Alan,
Thanks for getting in touch!
I can confirm access to the rooftop bar is on a first come first served basis and cannot be guaranteed.
I hope this answers your question.
Wallis, itison Customer Support, 08:27, 14/06/21
Can under 18s staying with parents go into the Sky Bar?
tracey, 10:47, 27/06/21
Hi Tracey,
Thanks for getting in touch!
Under 18's are welcome at Red Sky Bar until 9pm.
I hope this helps!
Gillian, itison Customer Support, 09:56, 28/06/21
I’d like to check availability for one night for 21 July please
Wendy, 16:50, 06/07/21
Hi Wendy,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 16:59, 06/07/21
Hi there, we are looking to buy this voucher for a booking on saturday 21st August. I was wondering how we go about booking yhis date after webhave bought the voucher? Do webhave to phonevthe hotel to see ifvthe date and room is available? Please get back to me and let me know how it works.
Thanks
Gordon
Gordon, 20:05, 06/07/21
Hi Gordon,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 09:36, 07/07/21
Do I pay for the room first then put dates in .
11:41, 07/07/21
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 11:56, 07/07/21
Hi. I need to book for the 3rd -5th September - can I use the voucher to stay during this period?
Li, 10:08, 17/07/21
Hi Li,
Thanks for getting in touch!
I'm afraid this voucher can only be used until the 31st of August.
I hope this answers your question though.
Wallis, itison Customer Support, 15:49, 18/07/21
Do you have a room available on 20th august twin please
Betty, 18:27, 28/07/21
Hi Betty,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
Just keep in mind there's a £20 supplement charge for Friday stays.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Hannah, itison Customer Support, 11:32, 29/07/21
Hi is this hotel available on 27/8/21? I dnt want to purchase the voucher and the date not available then have to wait on a refund to book elsewhere
Mark, 17:34, 06/08/21
Hi Mark,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 10:11, 09/08/21