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Hi....how long do I have to cancel the booking if they don’t have the available dates I need once I book it? Thanks
09:11, 28/08/19
Hi there,
Thanks for getting in touch!
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 09:18, 28/08/19
is this deal available for 13th 14th october ?
JOYCE, 20:56, 28/08/19
Hi Joyce,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Kenmore Luxury Lodges directly on 01887 830 205 and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 08:23, 29/08/19
are pets permitted in the lodges with hot tubs
Jo, 10:52, 29/08/19
Hi Jo,
Thanks for getting in touch!
I can confirm a max of 1 dog is permitted a supplementary charge of £20 per night in the 2-bed lodges; payable directly to hotel. Please note pets are not permitted in the 3-bed lodges. You're welcome to discuss this further with the team at Kenmore Luxury Lodges on 01887 830 205.
I hope this helps!
Courtney, itison Customer Support, 10:55, 29/08/19
Are there any 4 bedroom properties available on this deal
23:01, 29/08/19
Hi there,
Thanks for getting in touch!
I can confirm there is no 4 bed lodges available with this deal. However, options 3 and 4 are for a three bed lodge sleeping up to six.
I hope this answers your question!
Jen, itison Customer Support, 09:11, 30/08/19
How do you book a hot tub lodge with this deal?
thanks
16:10, 04/09/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know lodges with hot tubs available at a supplement of £25 per night; please discuss this directly with Kenmore Lodges at the time of booking.
I hope this helps!
Wallis, itison Customer Support, 16:17, 04/09/19
so if i buy a voucher now i would still be able to add a hot tub onto it buy contacting them directly?
thanks
16:19, 04/09/19
Hi there,
Thanks for getting back in touch!
You'll be able to request a lodge with a hot tub at the time of booking, and the supplementary charge will be paid directly to Kenmore Lodges.
If you can't book a lodge with a hot tub on your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 16:45, 04/09/19
Hi is this offer for 2 or 3 nights? If I want 3 nights what is the cost? Thanks
Angela, 17:02, 05/09/19
Hi Angela,
Thanks for getting in touch!
I'm happy to let you know there are a few different options available with this offer:
- £199 for a 2-night stay for up to four people in a two bed cottage
- £279 for a 3-night stay for up to four people in a two bed cottage
- £369 for a 2-night stay for up to six people in a three bed cottage
- £499 for a 3-night stay for up to six people in a three bed cottage
I hope this helps!
Courtney, itison Customer Support, 17:11, 05/09/19
Are dogs allowed at lodges
10:48, 21/09/19
Hi there,
Thanks for getting in touch!
I can confirm a maximum of 1 dog is permitted at a supplementary charge of £20 per night in the 2-bed lodges; payable directly to hotel. I'm afraid pets are not permitted in the 3-bed lodges.
I hope this answers your question, though.
Gillian, itison Customer Support, 10:34, 22/09/19
Hi there , how much would it be for 2 nights for the 3 bedroom lodge do you know if it has a hot tub
12:14, 02/10/19
hi there,
Thanks for getting in touch!
I can confirm option 3 is £369 for a 2 night stay for up to six people in a three bed cottage at Kenmore Luxury Lodges.
You'll be able to request a lodge with a hot tub at the time of booking, and the supplementary charge will be paid directly to Kenmore Lodges.
If you can't book a lodge with a hot tub on your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 15:14, 02/10/19
Hi , how much extra would it be for a hot tub and what can I do if I can’t get the dates I want? X
XHeaather, 19:42, 21/10/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know lodges with hot tubs are available at a supplement of £25 per night. Please discuss this directly with Kenmore Lodges when you make your booking.
If you can't book a lodge with a hot tub on your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 09:20, 22/10/19
If we book a date but wish to have a hot tub - are they always available or do you confirm dates of availability before booking ?
Alison, 13:07, 09/11/19
Hi Alison,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Kenmore Luxury Lodges directly on 01887 830 205 and they'll be happy to discuss.
I hope this helps!
Jen, itison Customer Support, 14:46, 09/11/19
Can i book for this weekend ?
12:22, 20/11/19
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Kenmore Luxury Lodges directly on 01887 830 205 and they'll be happy to discuss.
I hope this helps!
Gillian, itison Customer Support, 13:23, 20/11/19