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Can you take a dog
Stewart, 18:07, 20/10/20
Hi Stewart,
Thanks for getting in touch!
I can confirm dogs are permitted with the approval of Nostalgic Campers, and a £30 charge will be applied. Please discuss and agree with Nostalgic campers prior to purchase. Please note, all pet hair and odours must be removed on return of motorhome to the depot at the end of your holiday.
I hope this helps!
Gillian, itison Customer Support, 09:08, 21/10/20
Hi,
Could you explain what this supplementary charge is for?
"A supplementary charge is required per night for the following: £25 for 19 Oct 2020 - 1 Nov 2020 and £20 for 12 - 21 Feb 2021; payable directly to Nostalgic Campers."
Many thanks
Maimuna, 09:34, 21/10/20
Hi Maimuna,
Thanks for getting back in touch.
I can confirm these supplements are set by and payable directly to Nostalgic Campers if you'd like more information you are welcome to contact them directly on 01565 722028 and they'll be happy to advise.
I hope this helps!
Rachael, itison Customer Support, 10:38, 21/10/20
Hi, are there showering/bathing facilities?
Thanks.
Lu. ?
Lulu, 13:31, 21/10/20
Hi Lu,
Thanks for getting in touch!
You can find out more about the facilities available by heading to https://www.nostalgiccampers.co.uk/VWcampervancheshirepolly.html.
I hope this helps!
Gillian, itison Customer Support, 13:44, 21/10/20
Hi,
Is this the same owners who had the offer on last year? They cancelled our trip the evening before we were due to go. You refunded the cost of the van hire but we lost out on £75 site fees with no offer of compensation from Nostalgic campers.
There Facebook page was so full of complaints for the same thing they had to remove it for a few months with the owner becoming quite nasty to the numerous people she had let down. Disappointed you are using these again as they clearly couldn't fulfil this offer last time it was on.
13:56, 21/10/20
Hi there,
Thanks for getting in touch.
We do review the businesses we work with on an ongoing basis, and we always aim to bring our customers the best deals possible.
I'm really sorry you were disappointed with your experience, though, and I've passed this feedback onto our teams.
I hope this helps.
Gillian, itison Customer Support, 16:30, 21/10/20
Hi,
Is either of them available to hire over new years eve and new years day?
Vivienne, 21:38, 21/10/20
Hi Vivienne,
Thanks for getting in touch!
I'm afraid this voucher excludes the 21st of December 2020 to the 3rd of January 2021.
I hope this answers your question though.
Wallis, itison Customer Support, 09:30, 23/10/20
How can I check my dates are available on lease before purchase
11:57, 22/10/20
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Nostalgic Campers directly on 01565 722028 and they'll be happy to discuss.
I hope this helps!
Courtney, itison Customer Support, 13:12, 22/10/20
Where can I pick up the van ?
08:58, 29/10/20
Hi there,
Thanks for getting in touch.
Members can leave their car for £10 per stay and entirely at own risk. Collection also available from local train stations or airports; please arrange with Nostalgic Campers directly. To discuss this further, please contact Nostalgic Campers directly on 01565 722028 and they'll be happy to advise.
I hope this helps!
Rachael, itison Customer Support, 10:16, 29/10/20