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this deal says Voucher is valid from Fri 1 Nov 2019 until Tue 31 Mar 2020, valid 7 days. is that 7 days from 1st Nov?
Carolyn, 09:05, 15/10/19
Hi Carolyn,
Thanks for getting in touch!
"Valid 7 days" simply means your voucher can be used any day of the week between the valid from and expiry date, subject to a supplement of £15 per person for Friday to Sunday visits.
I hope this helps!
Gillian, itison Customer Support, 09:12, 15/10/19
Hi, I'm looking to buy two voucher, are you able to submit both vouchers for the same day and time slot? Small print says yes, however other locations in the past have denied this and stated that I should of booked the couple voucher. Even tho we are best friends NOT a couple..
Can you please confirm that if two separate vouchers or purchase they are able to be used the same day?
08:43, 01/11/19
Hi there,
Thanks for getting in touch!
I can confirm you're welcome to use two seperate vouchers and go along together.
I hope this helps!
Jen, itison Customer Support, 10:28, 01/11/19
Hi I want to purchase this spa day as a gift with my sister however upon reading the small print it says that treatments aren’t suitable when pregnant? is this a recommendation or a restriction as I’m pregnant and would be happy to have a hand and foot nail polish as my preferred treatments?
Thanks.
Rachael, 08:13, 26/11/19
Hi Rachael,
Thanks for getting in touch.
You're welcome to contact Macdonald Linden Hall directly and they'll be happy to discuss any health concerns.
I hope this helps!
Gillian, itison Customer Support, 10:03, 26/11/19
Hello I would like to book this deal for 3 people on the 17th or 18th Feb.
How would I be able to check one of these dates are avaliable through ITSON ?
Thank-you
Amanda, 14:19, 09/01/20
Hi Amanda,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 14:39, 09/01/20
Hi I have received a spa voucher as a gift for Christmas but one of the guests is pregnant and is near her due date, would it be possible to extend the validity date until mid April so she can enjoy the treatments in which she wants?
Thank you
Kerry, 09:05, 11/01/20
Hi Kerry,
Thanks for getting in touch – I’m really sorry you haven’t been able to use your voucher yet.
I can confirm the decision is up to the venue rather than us, your welcome to get in touch with them directly to discuss this further.
If you need any further help our support team are happy to assist at support@itison.com
Rachael, itison Customer Support, 13:31, 11/01/20