Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Hi xx
Just wanted to ask you, is this deal for 7days a week ? Including weekend stay? Or just during the week?
And what about expired date?
Thank you
Paulina, 23:28, 28/10/18
Hi Paulina,
Thanks for getting in touch!
I'm happy to let you know this voucher is valid from Wednesday 2nd January 2019 until Sunday 31st March 2019; subject to availability.
It can be used 7 days a week throughout January but excludes all Saturdays in February and March.
I hope this answers your query!
Ruth, itison Customer Support, 08:55, 29/10/18
Thank you :)
Is there a free parking around the hotel?
Thank you
Paulina, 09:45, 29/10/18
Hi Paulina,
Thanks for getting in touch!
I can confirm there is on-street metre parking available.
I hope this answers your question!
Courtney, itison Customer Support, 10:08, 29/10/18
Hi is 31/12/18 available??? For one night
Wendy, 21:35, 07/11/18
Hi Wendy,
Thanks for getting in touch!
If you'd like to check availability prior to purchase you're welcome to contact Tigerlily directly, on 0131 225 5005, and they'll be happy to advise.
I hope this helps!
Courtney, itison Customer Support, 09:54, 08/11/18
If we need a refund is this possible
Irene, 18:25, 15/11/18
Hi Irene,
Thanks for getting in touch!
We offer a refund on unused vouchers within 14 days of purchase. Just email support@itison.com and we'll be happy to help.
Courtney, itison Customer Support, 09:06, 16/11/18
Can the suite have twin beds?
Helen, 20:02, 18/11/18
Hi Helen,
Thanks for getting in touch!
I'm happy to let you know double or twin mini suites are available.
I hope this helps!
Courtney, itison Customer Support, 09:28, 19/11/18
Hi, was just wondering how I go through with booking the hotel after buying the voucher? Would i have to phone as looked online and couldn’t figure out how i would put the voucher in,
thank you!
18:40, 23/11/18
Hi there,
Thanks for getting in touch!
I'm happy to let you know full instructions for making your reservation with the hotel will be included in the How To Book section of your voucher once you've purchased.
I hope this helps!
Ruth, itison Customer Support, 09:47, 24/11/18