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Do you have family room?
russell, 13:30, 02/07/20
Hi Russell,
Thanks for getting in touch!
I can confirm the room types available for this deal are a Comfort double or twin room. You're welcome to contact the hotel directly to discuss the possibility of upgrading your room type and the costs involved.
I hope this helps.
Courtney, itison Customer Support, 15:21, 02/07/20
Does the hotel have a car park?
AMINAH, 13:34, 07/07/20
Hi Aminah,
Thanks for getting in touch!
Mercure Edinburgh Haymarket has advised they do not have a car park at the hotel, but there is the Thistle Car Park situated on Semple Street, a 2-minute walk from the hotel. It is a secured multi-storey car park and the hotel get a discounted rate of £10 for 24 hours.
I hope this helps!
Courtney, itison Customer Support, 14:09, 07/07/20
Hello. Looking to book the Edinburgh mercure hotel. How do we go booking the over night stay? Do you pay for the voucher on here then ring the hotel for availability?
Thanks
Helena
20:44, 28/07/20
Hi Helena,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 09:12, 29/07/20
when purchasing voucher if its for 2 people do I need to put the quantity as 2 ?
21:10, 10/10/20
Hi there,
Thanks for getting in touch!
I can confirm this deal is for two people, so you'll only need to buy one voucher.
I hope this helps!
Gillian, itison Customer Support, 09:27, 11/10/20
Is there free parking?
10:21, 20/11/20
Hi there,
Thanks for getting in touch!
Mercure Edinburgh Haymarket has advised they do not have a car park at the hotel, but there is the Thistle Car Park situated on Semple Street, a 2-minute walk from the hotel. It is a secured multi-storey car park and the hotel get a discounted rate of £10 for 24 hours.
I hope this helps!
Jen, itison Customer Support, 10:54, 20/11/20
Hi guys ,
I have a voucher and I am trying to use it through the app to book a date in May can you book a date and use voucher code through app
Thanks
Mark Sutherland
Mark, 19:11, 24/03/21
Hi Mark,
Thanks for getting in touch!
You should be able to arrange a booking for your voucher by clicking 'Book online now' in the How to Book section of your voucher.
If you need any help with this, please just drop us a line at support@itison.com directly and we'll be happy to lend a hand!
Gillian, itison Customer Support, 08:27, 25/03/21