Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
If I wanted to add another night how much would it be ?
17:14, 11/09/21
HI there,
Thanks for getting in touch!
I can confirm your stay can be extended by a night for a supplementary charge, but please discuss this directly with
No 11 Hotel and Brasserie by calling 0131 557 6910 and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 09:46, 13/09/21
Hi
Is there availability 14th Nov staying at No.11
Norman, 14:19, 22/09/21
Hi Norman,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 16:01, 22/09/21
How the fuck do your vouchers work
11:46, 05/12/21
Hi there,
Thanks for getting in touch!
Once you've ordered this deal you'll receive a unique voucher with full instructions on how to make a booking.
If you've already ordered a voucher and are having trouble using it though, please email us at support@itison.com and we'll be happy to lend a hand.
I hope this helps!
Wallis, itison Customer Support, 15:09, 05/12/21
Is there a food or drink voucher included in this offer
Pauline, 07:37, 07/12/21
Hi Pauline,
Thanks for getting in touch!
I can confirm this deal includes champagne & chocolate covered strawberries on arrival and a breakfast the next morning.
To discuss food and drink options further you're welcome to contact No 11 Brunswick directly on 0131 557 6910 and they'll be happy to advise!
I hope this helps!
Hannah, itison Customer Support, 09:28, 07/12/21