Accessibility

Accessibility at GlasGLOW

We want to make GlasGLOW as accessible and inclusive as we can - if you have any access requirements or concerns that we haven't answered please get in touch with us at glasglow@itison.com and we will do our very best to help.

Relaxed ASN Sessions

Our relaxed ASN sessions are on Friday 16th and Saturday 17th October at 5.30pm and will have a reduced capacity and volume to create a quieter GlasGLOW experience. 

The two slots immediately after the Relaxed ASN session will have a significantly reduced capacity to allow a gradual flow of visitors into the Garden. Please feel free to take your time and enjoy the event at your own pace. 

Please be aware due to the nature of the show that people with certain sensory sensitivities may still find some areas overwhelming. Our sensory guide aims to help prepare people in advance of the event. 

There will also be a quiet space available at the event for anyone who needs it. 

Sensory Guide

Our Sensory Guide offers guidance on the sights, sounds, smells and space to expect in each area - without giving away any surprises. We hope it'll be of help to our neurodiverse and neurodivergent attendees or anyone with other sensory processing difficulties who may appreciate a bit more info on what to expect before attending.

Download the GlasGLOW Sensory Guide

GLOW passes

Our GLOW Passes are designed for guests who may need a little more time, extra space or might want to skip a zone or take an alternative route if need.

Please contact glasglow@itison.com in advance to request a GLOW Pass. We also have a quiet space available should you need a break from the lights and sounds of GlasGLOW. 

Good to know

Accessible Route

The route is fully hardstanding - wheelchairs and mobility scooters are welcome - please note some paths in the Botanics have some gradual inclines.

Accessible Facilities

We have wheelchair accessible toilets available on site for the duration of the event.

Pamiloo – Mobile Changing Places Toilet

We are delighted to be welcoming the team from Pamis with their Pamiloo (a mobile changing places toilet) from Friday 16th October to Sunday 18th October 2026.

Blue Badge Parking

We have a small number of Blue Badge Parking spaces on Queen Margaret Drive in front of the Botanics - these are available on a first come first served basis to try and help as many people as possible. You must display your blue badge and have a valid GlasGLOW ticket.

PA tickets

If your disability requires you to have a Carer or Personal Assistant (PA), you can apply for a complimentary PA Ticket for them. To organise a ticket, please email glasglowcarers@itison.com with your ticket number, Carer/PA name and a copy of your identification – recognised forms of ID are listed below.

See valid forms of ID

• Entitlement to Disability Living Allowance or Child Disability Payment for children under 16 or DLA/Adult Disability Payment/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
• Attendance Allowance or Carer's Allowance letter of award.
• Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded.
• Incapacity Benefit or Employment and Support Allowance (ESA).
• A valid Blue Badge.
• In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).
• A local authority registration document which is local to the attraction where it is being submitted.
• A recognised Assistance Dog ID Card.
• Credibility's Access Card.