Frequently asked questions

The Event

170 million years ago dinosaurs roamed Scotland. The year is now 2022. 

And they’re back. 

Get ready to be catapulted into the greatest adventure of your life as itison presents GlasGLOW – The Land That Time Forgot 

Coming into its fifth year, after selling out year after year and generating thousands of five stars reviews, GlasGLOW is back bigger and better than ever over the 26th October – 6th November with a blockbuster new show.  

Created and produced by itison, and brought to life by the teams behind some of the UK’s biggest and best outdoor events, GlasGLOW is a spectacular illuminated trail like no other, taking you on a magical 60-minute journey through Glasgow’s Botanic Gardens including our gourmet street food village and unmissable Marshmallowland.  

Early bird tickets go on sale on Wednesday 24th August 2022 at 7:30am exclusively on glasglow.com – dates sell out quickly so make sure you set your alarms to avoid missing out!  

  • GlasGLOW adult ticket - £22 
  • GlasGLOW child ticket – £12    
  • Mallow & Fast Pass adult ticket - £30 
  • Mallow & Fast Pass child ticket - £20 
  • Under 3s - FREE (no ticket required) 
  • Carers – FREE (please note carers still require a ticket and may be asked for ID on the night – see section further below for more info) 

GlasGLOW is open from 26th October – 6th November with time slots every 15 minutes from 5pm (and a 6pm start before the clocks change). Final entry is at 9.30pm and the event finishes at 10.45pm.  

GlasGLOW is for everyone who loves a great night out, a fantastic picture opportunity and there’s even a land dedicated to marshmallows! 

The show is family friendly but definitely not just for the kids – it’s a brilliant night out for friends, family, colleagues, date nights – and anyone who wants to experience a world class show right here in the heart of Glasgow.    

Definitely not – this is a brand new creative taking you back to The Land That Time Forgot – expect dinosaurs, volcanos, creepy creatures – all set against spectacular sound and light displays 🦴 🦖 🔥 

Young kids love GlasGLOW – it’s an amazing sensory experience with loads to see and do – they’ll be fascinated by all the lights, set and sounds ❤️ 

 

Some young children might find parts a wee bit overwhelming but mostly what we hear from parents is that their kids loved it and can’t wait to go back.

This year we’re inviting you into a zone called The Creatures Within as part of the show – it’s not designed to be scary but if Incy Wincy Spider gives you the heebies, it might not be your favourite bit. 🕷️ 

There will be an option to skip this bit though if you really don’t like creepy crawlies. 👍 

Get your favourite warm coat on and wrap up cosy – it’s most likely going to be cold! The route is fully outdoors so make sure you check the weather and bring a hat or brolly – it is Glasgow! 

 

The route is on hardstanding ground but we’d recommend sensible footwear – high heels don’t fare particularly well on the paths of the Botanics!  

Absolutely – we love seeing guests in fancy dress! It is optional but we firmly believe any excuse to dress up is a good one. 

Our Mallow & Fast Pass ticket is a way to enjoy GlasGLOW with fast pass access to the event through a dedicated entrance; including a Campfire Classic Marshmallow skewer and fast pass entry into Marshmallowland. Each guest in your group must have fast pass tickets. 😊 There are a very small allocation of Mallow & Fast Pass tickets available per time slot.  

We’re very conscious about the impact our events have on the environment and are continuously looking at the cleanest and greenest ways we can deliver our events.  Measures in place include: 
 

We are moving to HVO instead of Diesel to power our generators. HVO is a FAME-free and fossil-free CO2-friendly alternative to regular diesel. It’s renewable, sustainable and made from 100% renewable raw materials.   


A ban on single- use plastics (containers, straws, cutlery, bottled drinks) 


All caterers have signed up to source produce from local suppliers, offer vegan alternatives and use compostable packaging such as Vegware 


All pumpkins used in the show are recycled and converted into reusable energy 


A commitment to reduce, reuse and recycle across the show including reusing scenic elements from previous years to help reduce items going to landfill at the event of the event. 


Tickets available digitally to reduce the need to print 


Use of the latest LED lighting to dramatically reduce power consumption 


Encourage active travel to get to GlasGLOW 


Install equipment wherever possible that is part of the circular economy where it has been previously used on another event and will go on to be used in another event  

Facilities

We’re excited to welcome back GlasGLOW favourites Loop & Scoop, Brigston & Co and Nomad Pizza 😊  

 

We’ll also have our Fossil Fuel food stop serving up sweet treats & hot chocolates, a whole land dedicated to marshmallows plus The GLOW Bar where you can grab a drink or candy floss. 

 

We’re covering something for everyone with vegetarian and vegan options available too. 

*Yes. Our outdoor bar has loads of space to enjoy an incredible view, a warming drink and a bite to eat. 

 

Please note, last orders at the bar are 10pm and mean those with tickets for later show entry times may have limited time to enjoy a drink. If this is important to you please make sure to purchase for an earlier time slot, we recommend any time prior to 8.45pm.  

 

*Subject to confirmed licence. ID will be required to purchase alcohol  
 

We have loads of brilliant options available at our food and drink village so you’ll have plenty to keep you going, but we’re afraid food and drink from outside is not permitted into the event. 

Parking in the west end is incredibly limited so we would strongly advise using public transport wherever possible. 

There are loads of great hassle-free ways to get to the event. 
 

  • Nearest Subway stations: Hillhead, Kelvinbridge, Shields Road station has a large Park & Ride facility. 
  • Nearest train station: Partick  
  • Check bus timetables to find the best route for you  

If public transport is not an option and you have no choice but to drive, please be mindful of our neighbours in streets around the West End, Bear in mind parking restrictions and Enforcement Officers will be in operation in nearby streets. Please note, spaces are very limited. 

 

The closest parking is available at Lilybank Gardens, just off Ashton Lane, and at Kelvinbridge Subway station

 

  • Lilybank Car Park, Lilybank Gardens, G12 8SA  

 

Yes - there will be toilets located along the route at multiple points, as well as baby changing facilities and accessible loos.  

 

We will also have a Pamiloo (mobile changing places toilet) available on the 4th, 5th and 6th of November. 

Yes, it is card only payments at our food and drink village.  

Need to Know

For the best GlasGLOW experience for both you and the wee ones, we recommend you bring them in a carrier but you’re welcome to bring a pram if that’s not an option.  
 

We’re really sorry but no pooches (except assistance dogs) are allowed. The event is busy, has flashing lights and lots of sounds, so while it’s great fun for humans, it won’t be a nice experience for your canine pals. 

Yes, small bags are allowed, but please remember no alcohol will be permitted – we have a bar at the show where you can grab a drink. 

We’re not afraid of a bit of rain, and the event will go ahead unless we’re experiencing extreme weather conditions.  

Make sure you check the weather report and dress appropriately before heading out. 

Like the GlasGLOW Facebook page for the latest updates.

We don’t have any strobe lights, but due to the number of lights along the route which may flash at times, it could be unsafe for anyone affected by photo-sensitive epilepsy. 

 

We do also use some special effects to create the appearance of smoke and mist – these are all water based effects which cause no respiratory issues. 

Filming & Photography

Yes! GlasGLOW has loads of incredible things to see - time to level up your TikTok game! 

There’s a lot going on and tripods can get in the way of other event-goers, so unfortunately tripods aren’t permitted. Professional photography and videography isn’t permitted without permission. To obtain permission, please contact toni.lally@itison.com 

Access

Yes. We have disabled access and accessible toilet facilities available on site including a Pamiloo which will be available on the 4th, 5th and 6th of November 

Parking is extremely limited in the westend however we have a small number of Blue Badge Parking spaces on Queen Margaret Drive in front of the Botanics. These will be available on a first come first serve basis on the night when you arrive at GlasGLOW. You must display your Blue Badge and have a valid GlasGLOW ticket. 

Yes - the route through the event is entirely on hardstanding paths. Please note that parts of the route are narrow and there are several fairly steep inclines. If you have any queries, please contact glasglow@itison.com

Yes, but please note that parts of the route are narrow and there are several fairly steep inclines. If you have any queries, please contact glasglow@itison.com

There are lots of benches throughout the Botanic Gardens if you need to stop for a rest. There’s also an outdoor bar and street food area if you want to enjoy a warming drink as you take in the view. 

A disabled person purchasing a ticket may bring one essential carer free of charge. To organise a ticket, please email glasglowcarers@itison.com with your ticket code and a copy of your identification – recognised forms of ID are listed below 😊 

 

  • Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book 
  • Attendance Allowance or Carer's Allowance letter of award 
  • Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded 
  • Incapacity Benefit or Employment and Support Allowance (ESA) 
  • A valid Blue Badge 
  • In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI) 
  • A local authority registration document which is local to the attraction where it is being submitted 
  • A recognised Assistance Dog ID Card 
  • Credibility’s Access Card 


Our aim is to make GlasGLOW as inclusive and sensory friendly as possible.  

 

An online copy of the sensory guide will be available online from mid-September.  

 

We will also have a quiet space available for anyone who might need it.  

The Botanic Gardens

This year’s show is fully outdoors and we won’t be going inside the Kibble this year.  

Absolutely, the Gardens are open throughout the day although they will close a wee bit earlier than normal at 4pm during the show run.  

Refunds & Cancellations

We’ll only cancel the event in extreme circumstances. Keep an eye on our Facebook page for updates, but if we do have to cancel the event we’ll email you to let you know.

If the event is cancelled for any reason, you’ll be able to get your choice of a refund or a ticket to a postponed date (if we choose to postpone the event). If you choose to receive a refund, your ticket will be refunded by itison via your original payment method.

Unfortunately tickets are non-refundable and non-exchangeable unless the event is cancelled.

Get in touch

For all media enquiries, please contact Toni Lally at itison on toni.lally@itison.com or call 0141 222 2266 

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