Our guarantee

We know life can still be unpredictable, and having to isolate might mean that you are unable to use your itison voucher as planned.

That’s why we’ve set out our itison guarantee to protect your voucher purchase – meaning you can shop in confidence, without worrying about missing out if you have to isolate.

With our guarantee, your voucher is covered if:

  • A business closes or is unable to fulfil your voucher
  • You’re unable to use your voucher because of isolating
  • You’ve gifted a voucher that the recipient is unable to use for the above reasons

We’ll do our best to respond quickly and try to rearrange your visit if possible. If we can’t rearrange it, you’ll receive itison credit. Your credit will be valid for a year from the date of issue, and you can use it to treat yourself to anything on itison.

Supporting businesses is vital to us, and we know how important it is to our members too. If the business you had a voucher for comes back on itison.com, we’ll let you know in case you want to use your credit with that business.

Please note, tickets for events have their own terms and are not covered by this guarantee. To check individual terms, please see the Small Print on your ticket.