Our guarantee

We know everything can change very quickly at the moment, with things like travel restrictions and self-isolation meaning you might not be able to use your itison voucher as planned.

That’s why we’ve set out our itison guarantee to protect your purchase – meaning you can shop in confidence and support your favourite local businesses, without worrying about missing out if things change.

With our guarantee, you’re covered if:

  • A business closes or is unable to fulfil your voucher
  • You’re unable to use your voucher because of travel restrictions or isolating
  • You’ve gifted a voucher that the recipient is unable to use for the above reasons

We’ll do our best to respond quickly and try to rearrange your visit if possible. If we can’t rearrange it, you’ll receive itison credit. Your credit will be valid for a year from the date of issue, and you can use it to treat yourself to anything on itison.

Supporting businesses is vital to us, and we know how important it is to our members too. If the business you had a voucher for comes back on itison.com, we’ll let you know in case you want to use your credit with that business.