Reviews
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Afternoon tea was lovely , enjoyed my massage but disappointing as facilities were limited due to refurbishment
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Great experience at mar hall. Even though the pool is still being renovated we enjoyed the outdoor facilities.
My treatment by Steph was perfect! Thank you
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I was disappointed in the experience compared to the deal description. I wrote to the spa with some feedback but haven’t had a reply:
he staff were lovely and my massage with Marie was a proper treat!
Unfortunately we were very disappointed by the wider experience.
The deal was advertised as a ‘luxury spa day’ and while I appreciate that the indoor spa facilities are under refurbishment, I felt let down by the condition of the facilities.
*The outdoor jacuzzi was broken (I received a pass to join another day due to this),
* floors in the changing rooms were dirty, covered in hair and dust. Most of the areas were dusty and unkept.
* I had a dirty robe (a used plaster washed into it)
* the relaxation room wasn’t clean or fresh - beds unmade, no fresh water to drink or for the kettle, cups lying around by the beds.
* the outdoor space was disappointing, beds unmade and advertised with fire pits.
In general, there was no clean and enjoyable space to enjoy around the treatment. I feel that the ItIsOn advert is misleading. The headline says, ‘step into a multi award-winning Ishga spa for a day filled with total relaxation’.
Given I was there to catch up with a friend and to relax for the day, had I know the condition of the spa facilities, I would not have booked this deal. If the deal had been advertised only as a treatment and afternoon tea, I would have been less disappointed.
I’d be grateful of some thoughts on my feedback and to know if you’d like any further details. I’d appreciate if you could consider a partial refund for the booking.
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I bought a itison voucher for my friend’s birthday and one for myself.
We had a wonderful experience, the staff were lovely from reception, therapist right through to the waiter when we had our afternoon tea.
Would highly recommend the spa day experience.
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Thoroughly enjoyed our day. Afternoon tea was lovely and the massage and facial were excellent. Loved the relaxation room. Definitely recommend it!
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My friend and I paid around £70 each for a spa day and we've both never been so disappointed. The whole place is in desperate need of refurbishment. The sauna was out of order and just a small pool, no jacuzzi or hot tub. The relaxation room is tiny and there were people coming in who couldn't get a day bed / seat to relax in. The Therapist my friend had was unwell and coughing constantly. She had to continually leave the treatment room during her treatment because her cough was so bad. I'll be surprised if my friend doesn't catch whatever cold or virus the Therapist had. My Therapist however was lovely and I had a good treatment. The Afternoon Tea was nice and fresh and perhaps the best part of the whole experience. We feel mis-sold to and completely let down by an experience we were both looking forward to.
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Treatments were lovely - Erin and Joanna were fabulous.
Pool area was tired looking in areas. Sauna wasn’t working and neither was jacuzzi.
Waited over 15 mins for afternoon tea to arrive. My sister doesn’t like tea or coffee and so ordered a Diet Coke with hers. We were charged for this which I think is ridiculous given she didn’t opt for a pot of tea or coffee.
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Really enjoyed the day, well worth it.
Both saunas out of use and a few things that looked a bit tired but over looked and just enjoyed the day.
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Fabulous!
Gorgeous treatments, fantastic service, delicious afternoon tea, we asked for more savoury than sweet and had a perfect combination.
Perfect treat on a winter's day.
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Massage and afternoon tea was lovely. The leisure facilities were a bit disappointing.