Reviews
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Great ambiance, very pleasant staff.
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It was better than we expected from arriving till leaving the hotel
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A most enjoyable afternoon tea with a delicious bellini. The staff were wonderful and very friendly and professional. Would definitely return.
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Very disappointed in the service and the food didn’t think it was worth the voucher value.
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Fantastic afternoon tea . The staff the setting and the afternoon tea itself was just brilliant. I have a few food allergies /intolerances and I'm also quite a fussy eater and they accommodated all my requests without hesitation. Definitely recommend !
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When we arrived put on a table and the chairs had crumbs on them, offered cocktail and sandwich stand and coffee delivered, to say the least it was the most miserable amount of food I have ever been served. No server came back near us and had to eventually leave seat as we couldn't get another cocktail. Spoke the head reception downstairs in the hotel who took our details and promised to come back to explain the extremely bad service, as of today I am still waiting on the feedback. To say the least I was extremely disappointed in Grand Central would never go back and would never recommend them.
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I had a lovely afternoon tea with Bellini. Staff was very friendly. Great atmosphere and excellent food.
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It started off great then went south. Had to enquire where our food was an hour in. Drinks had been delivered at that point. It took another 15mins to receive the food after checking in a 2nd time. Then a further 15mins for 2nd drinks. They did apologise and we received a complimentary drink. Maybe they are just too busy and service is going to give way for some folk
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This is the worst experience I have ever endured. Manager was rude and couldn’t care less. Waited 15 minutes to be acknowledged then a further 15 minutes before getting a drink. Complained twice and the manager basically shrugged her shoulders. Poor service and it wasn’t that busy. Will not be back. Ruined a birthday treat.
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Good selection of food and drink and service was also good.
Surrounding are lovely.