Reviews
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My friend and I had the most amazing experience at Kohler Waters Spa. Every single member of staff were so friendly and helpful.
Lunch was delicious and very filling. The 50min back massage was so good. So relaxing. My friend said it was the best spa experience she had ever had.
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Everything was as l expected from this venue . Exceptional
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Enjoyable day, excellent facilities, welcoming staff, very good massage which was part of deal.
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We will certainly return.
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The 50 minute massage was fabulous. Everything is top quality in the spa of this 5 star hotel. The pool area is beautiful although all the beds were all taken the day we were there. All areas were spotless. The healthy 2 course lunch which was included in our deal was very tasty. A great visit which we hope to repeat soon.
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Sadly one of our party became unwell soon after arriving in the spa. The care and attention from staff was exceptional. He recovered and after a thorough checkout from the very professional caring paramedics we went on to enjoy a beautiful afternoon tea.
Thank you Kohler staff. You were outstanding.
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Arrived before our allocated time … I checked in at reception but she said she was a beautician and not a receptionist . She told us to through without asking my name . We didn’t know where to go and ended up asking other users where to go for the spa. Didn’t know how to work lockers so left some valuables unlocked . Once we weee in it was beautiful .
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Maybe pegs around the pool for hanging towels instead of loungers being “ claimed “. Over 6 loungers unoccupied but had towels, books etc on them for over 30 mins.
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The spa facilities and my therapist were excellent. The things that let the experience down: lack of towels- there were no dry towels once your one allocated towel to use pool side was wet- I dried myself with a small hair towel after my shower. Lack of water glasses at the water fountain in the changing room. Excessive number of people in the spa at one time (14 in Hydropool which has max capacity of 8). Excessive noise and inappropriate behaviour unchecked. I would return but not under these conditions.
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