Reviews
Reviewed on
We had a lovely stay from start to finish. The staff were all very friendly and helpful, we were given a tour of the hotel after checking in which was a nice touch. Our room was spacious and clean and we had the added bonus of an outside terrace with a lovely view of Calton Hill. The chocolates and hand written welcome note was a lovely touch as was the complimentary juice and water in the mini bar. Breakfast was tasty and plentiful. A wee haven of tranquility in the city centre. Loved it!
Reviewed on
An amazing experience overall...met by wonderful exceptionally helpful staff. Beautiful hotel,room and snug bar. Cocktail was amazing,sitting in the snug. Very disappointed with breakfast service...we entered the breakfast room and got seated promptly but waited 15 mins and had only been served tea and coffee. I had to ask the staff to take our order..waited over 15mins for porridge. Then had to ask for the poached eggs again that had been ordered about half an hour before. I am still waiting on another coffee. The breakfast area was not even busy. Also at 11am prompt the screen was pulled around the continental breakfast,unfair when the service so slow. Overall wonderful,breakfast was beautiful when it eventually arrived,just awful service
Reviewed on
Have been booking a pre Christmas treat for many years now as has always been a special experience, however noticed last year rooms were looking tired.
This year was so disappointed, after paying a significant amount of money for room and breakfast, to see worn carpets, and chipped furniture this is not acceptable and I will not be booking again
Reviewed on
Excellent hotel, very comfortable. Staff friendly and helpful.
Reviewed on
would not recommend the Glass house, we arrived and were delighted to be informed that we had a free upgrade of room.. got into the room and it h felt unclean and really stuck of smoke. we did go straight back down and had to change rooms but the upgrade was removed. Staff did not seem to worry as they said that they were busy anyway. Also no cocktail or drink provided upon arrival as per the voucher and the hotel said that this was not part of the deal...
Reviewed on
We had a very warm welcome and great room. All staff were delightful, courteous and helpful. The Snug was very comfortable and we enjoyed the outdoor space with lovely views. The experience outlived our expectations.
Reviewed on
Lovely welcome on arrival with prosecco. Staff were very attentive and helpful. The room was very tired looking but the bathroom was lovely and modern. Room was cold as the heating system wasn't working. A large fan heater was sitting in the corner for that purpose but unfortunately was very noisy. Free drinks in the lounge was a nice gesture. Breakfast was good but way over priced if not included in a deal.
Reviewed on
The staff were very nice and helpful. The bedroom layout was a bad use of space. The light controls were at one side of the bed so all light went out at the same time so I could not read. The bathroom layout was not a good use of space.
Reviewed on
From start to finished we had the best experience staying. The staff were exceptional and place is immaculate.