Reviews
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Stayed 4 nights. Housekeeper would have been good. Entertainment was good. Pool is a bonus. Arcades and grounds kept grandson amused.
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We had our small dog with us and although I realise dogs cannot go into the restaurant. In any other hotel we have stayed in, tables were set up for breakfast in the bar area. Nothing was set up, we had to go back and forward to get our food, tea etc. There was no cutlery provided and we had to ask staff for cutlery, this seemed to annoy them as if we were going to steal it. Also there was lots of children and I was very worried about going along the corridor (right outside the swimming pool), where children were running and excited about going for a swim, incase they got scolded with hot tea/coffee as we were going back and forward with our breakfast. This is definitely a health and safety issue and an accident waiting to happen.
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Great family facilities to keep the kids entertained
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We enjoyed our stay. The hotel was busy but it was good to have the friendly , cheerful atmosphere. The staff were exceptional making sure we were comfortable , even upgrading us on night 2 to a suite. The hotel probably needs some upgrading in decor but it was clean and warm
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Rooms need updating, a lot of condensation on windows. Beds extremely uncomfortable as mattresses were old & cold feel every spring even with mattress topper
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Good for families. Plenty to do for kids. Food options were limited as one of the Restaurants (the Woodshed) was closed during our stay.
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From the moment we arrived we knew it was going to be awful. Reception staff were rude. Bar area was extremely dirty and children were running riot at 10pm at night. A family approached us and told us to leave before checking in due to the experience they had had that evening.
Rooms were very dated but clean. Despite having late check out the cleaning staff tried to enter our room before normal check out time. Breakfast was provided and was fine. Restaurant staff were helpful.
Thankfully only staying for one night on route to somewhere. Would avoid at all costs and not recommend. It put me off using itison again.
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There were no "Dog free" bedrooms which was very disappointing.
The evening buffet was over priced for the choices.
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Had a lovey time. Food was nice and the staff were friendly.