Reviews
Reviewed on
The hotel itself was lovely. Really nice rooms and facilities. Staff were really lovely too. However, we had a dinner included in the voucher at one of their restaurants. I had emailed in advance to see if any of their restaurants catered to our dietary requirements and I was told that they all did so I booked the one which had the best menu. The night of the dinner was awful. The whole experience took 3 hours and we still left starving. We had a 40 min wait before we were even seated. Service was painfully slow and the menu presented for ‘dine on us’ was not good. It didn’t say if anything was vegetarian at all and we had extremely long waits between courses. Only once did someone come to check in otherwise no one seemed bothered. We had to ask to check again for dietary requirements which they did then suggest. By the time we left we were exhausted and hungry. We were too tired to even try to get someone’s attention to complain. Went back and ordered room service which was good. Don’t think I would go for a deal like that again. It was meant to be a birthday treat which ended in disaster. I’d rather just book the hotel and pay for a proper dinner than do this deal again.
Reviewed on
Staff were great. Rooms of a very high standard and food exceptional.
The little touches added for Easter in the room and an extra treat for my 50th birthday with complimentary cocktail was a lovely unexpected bonus.
Reviewed on
Went wrong.
Our spa sessions were not booked, and by the time we were advised of this they couldn’t be booked anymore as spa was full. A gift voucher + bottle of champagne purchased for us as a gift went missing and we had to spend hours to locate them with reception.
Staff are lovely but completely disorganised. No effort has been made to remedy the frustration. Waiting on a response from the team - apparently should be within 24hrs which has of course also passed.
Reviewed on
Overall service
Reviewed on
Cameron House Hotel is fabulous. We had an overnight stay with spa experience. The staff are all friendly and very helpful. A great spa experience, very relaxing and going at your own speed with what you want to do. The Traven, the sports bar, offers casual dining with four large tv screens and other games. The Scots Bar with all its photographs of famous Scots is a place to relax in the evening and enjoy most of Scotland’s national drinks. Breakfast is to die for with the chef ready to freshly cook anything from the menu. Despite the rain we thought we had been away for several day.
Reviewed on
Our evening meal was booked for the wrong day but the managed to “squeeze” us in. We were brought a bill after our meal despite our meal being included in the deal, we were so embarrassed as the staff couldn’t confirm this and were disputing it which seemed to catch the attention of others in the restaurant. Had better service in three star, never again.
Reviewed on
Great hotel, location and facilities. Booking options for residents very tricky to navigate as info provided very inconsistent and service in Great Scot’s bar and Carrick Clubhouse very slow. Shame as it was a bit of a spoiler to a wee treat!!!
Reviewed on
Whole experience was great. Staff were excellent, professional and very friendly.
Reviewed on
Excellent staff, couldn't do enough for you. Food amazing great choice at dinner and breakfast. Lovely room with `loch view, fluffy robes and slippers. Spa was excellent too. Only issue was the hotel was just a bit chilly room as well as restaurant and bar.
Reviewed on
Fantastic time at Cameron House great staff from Jimmy front concierge Sandy one of the drivers to Edna At reception but truthfully breakfast staff amazing leisure facilities excellent tremendous family