Reviews
Straightforward and comfortable
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Lovely reception staff, nice clean room
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The spa needs a refit, good functional but a bit tired looking and spa staff member needs training on customer service. The rest of the hotel was nice. Staff at reception were lovely
Ideal location
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As expected stayed there before and Roma’s good and staff friendly and helpful
Brilliant stay.
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Despite our check-in process being a little difficult (and having to do it twice due to a miscommunication between Itison and the hotel), we had a brilliant 3 night stay. The hotel was lovely, our room was OK although would benefit from a refresh in the bathroom. The breakfast was amazing. The pool and spa facilities were great. The reception staff were really helpful. Improvements include: all staff to be trained on troubleshooting where third party vouchers are used; bathroom in our room needed a refresh as had peeling paint; advising residents of different breakfast times during the week and at weekends (we nearly missed breakfast on the Monday as we weren't told times were different).
Lovely hotel, good food and comfy bed
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Every bit as good as I expected
Comfortable stay.
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Only negative was bar persons attitude to exchange of free bottle of Prosecco for a lesser value bottle of wine.
Unnecessary jobsworth attitude.
ideal place to stay in inverness
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attentive staff comfy rooms great spa
Friendly staff and good meal and breakfast.
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We did enjoy the stay however we were very surprised to be asked to pay a £30 supplement. The Itison deal says the Pat £15 per person on Tuesdays and Saturdays however we were a Monday check in??? Why is this?
First class from start to finish
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Wonderful stay ,facilties ,bar,breakfast.Pool,steam room,sauna all great It is great the hotel does not stick in an extra charge to use leisure facilities A lot of hotels do when they should not, as you are buying the deal to try the hotel with hopefully a view to returning .I will be back next time i visit Inverness
Nice hotel, short walk from town centre
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Good staff, efficient and pleasant