Reviews
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This was our third stay at The Mercure! Such a lovely hotel in a fab location! The staff are lovely! The rooms are so nice and so clean! The breakfast is the best we have in any hotel! Don’t think twice!
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It was okay breakfast could have been hotter
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Had a great stay at the mercure aberdeen. Great location and breakfast was good. Nice clean rooms and helpful staff. Will definitely stay again.
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We were unable to make our trip due to illness.
Staff went out of there way to help us rebook a new day.
So looking forward to our visit.
Thank you to all staff at ITISON and Mercure Aberdeen.
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Our room had blacked out windows with no view and not ‘overlooking Union Terrace Gardens as wrongly advertised by ItIsOn. It was misleading and mis sold by ItIsOn
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Lovely hotel in a very central location. However , it is greatly let down by the staff (not all but most ) At check in , the manager was very helpful and explained the lift was broken and asked would we be ok with the stairs . This was ok for us but there were a lot of other customers who struggled . We had an issue with the room with something not working but the manager quickly sorted this . The room was large and lovely and clean with a fan if we were too hot , the window also opened which was nice ! We attended an evening function which was an absolute shambles and staff were rude and did not speak or interact , so much so that we all left early ! The food was lovely with the exception of breakfast as three times we went back and the buffet was empty as was the bread and juice was empty and no one there to ask to top up and no explanation of breakfast given and looked like one member of staff trying to do everything ! Reception staff were lovely but would not stay again sorry
Reviewed on
Great location lovely breakfast