Reviews
Clean and comfortable.
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The hotel and staff where lovely.
An enjoyable overnight stay
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B&B with prosecco deal - smooth check-in and room available early. Lovely large room with double bed and single bed. Room clean. Plenty of storage space for clothes, hangers in wardrobe, iron & ironing board, fridge, tea and coffee, coffee machine. Bathroom decent size with shower over bath. Plenty of clean towels available. Bed comfy and no noise heard in or outside hotel.
Plenty of choice at breakfast buffet - hot or cold options (very tasty), tea, coffee, juice.
Would highly recommend and look forward to staying again.
Super experience!
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Good in every way
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Everything was good.
Online didn’t work because of their system and that it was a deal.
Lovely room, great breakfast with fantastic selection and friendly helpful staff.
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Had a great time with my friend in Edinburgh during Christmas Market season m. Location ideal and easy to get to all the main interest areas. Using the Itison deal, the hotel offered an inexpensive and very comfortable stay.
Very nice and cosy stay
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The hotel and room itself was lovely, the room was cosy the only reason it wasn’t 5 star is because the tv wouldnt work.
Bedrooms require updating and buffet breakfast poor choice
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So glad we got a good deal at Leonardo's through itison as wouldn't have paid full price, whilst the hotels location is ideal for arrival at Haymarket Train station the bedrooms themselves (3 rooms booked) were really old fashioned with broken sockets and inoperative bedside lights, comfortable enough beds but really disappointed with the buffet breakfast, selection more catered for continential, sadly we wouldn't return.
Friendly staff, rooms are comfortable , great location
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Friendly staff and a decent room
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There was mixed reviews online about this hotel but I found it to be worth the money and a good location. Our voucher included breakfast and a bottle of Prosecco.
The hotel was very busy but the staff coped well both at the bar in the evening and at breakfast.
My only gripe was the bathroom in the hotel could have been a little cleaner- just round the corners of the floor and the grout.
This hotel is the worst hotel I have ever stayed in.
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My husband and I stayed there for one night. I called at 11:30 in the morning and asked if we could possibly check in earlier. The lady over the phone said the room is not ready yet but she will make a note on the room. We arrived at the hotel at 13:30. The lady at the reception said the room is not ready but will be ready in an hour. We booked a deal which includes a bottle of prosecco. I wanted to confirm that they know about it and the lady said there is no note she will check on it and will let us know later. We went to eat some lunch a d arrived back at the hotel at 14:45. (We are aware that check-in is at 15:00). When we came back there was a different elder lady that assisted us. She said we arrived to early she will see if there is a room available for us. I asked her about the prosecco and she said yes I will give you a voucher for it in a rude way. Our one piece small luggage was kept in reception and we had to follow the elder lady to where they kept our luggage which was far from the reception and feel that was not great service. She placed us in a room for disabled people, and the room is also allocated directly next to the housekeepers room where they keep their cleaning materials as for we heard people moving things around well after 22:00 (10pm). The room was very uncomfortable, there is dirt on the bathroom door and I feel that we have been placed in this room on purpose. We stayed there because we were too tired moving around. The next morning I went to reception and asked is there someone we can raise our concerns about as for we are not happy with the room and the gentleman in the reception said to leave a review on booking.com. We went for breakfast, we were not showed to a table, explained where everything is, nothing of that sort. It is not a special experience and I will never stay at a Leonardo hotel again after this bad experience.