Reviews
Enjoyable time at the hotel !!
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The hotel was as expected as we knew it is getting a refurbish !!
However it didn’t spoil our stay there !!
The staff were all really friendly and helpful!!
Especially Sophie at the reception!!
The Breakfast was first class and we had dinner at night which was delicious!!
Our room was clean but we will look forward to coming back when it’s been updated as it was a bit tired !!
Very disappointed
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It was very disappointing the room was average and the common area's were very uninviting poor seating etc.
Very nice staff lovely
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Lovely overnight stay
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Stunning exterior, the restaurant was lovely for dinner and breakfast! Spa was below average and bar area below average. The rooms were really small but well kept with lots of amenities and very clean! Overall we enjoyed our stay!
Usual high quality standards.
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Excellent stay, all customer service aspects presented well, room was more than adequate and breakfast menu again excellent.
Work in progress
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First and foremost was the helpful service given by all staff.
At check-in, Sophie was so keen to help (she noticed my wife walked with a stick) by allocating a bedroom close to the lift. Unfortunately that one did not meet our expectations (nor Apex I would venture). On explaining our concern, Sophie gave us a complimentary upgrade with which we were very happy. Well done Sophie for her spontaneity and best intentions.
The restaurant is Kailyard by Nick Nairn. Some reviewers were disappointed at the lack of choice - four starters, mains and desserts - but we found dishes to suit us and the quality of cooking was certainly there.
Apex Hotels only took over the hotel in November last year. Decades of under-investment was clear to see - tired carpeting and items of bedroom furnishings. However a programme of upgrading is in progress.
What was conspicuous by its absence was a compendium in the bedrooms giving information on the hotel's facilities etc. The provision of a leisure centre and pool was an attraction for us, but be were not aware that it is situated in a separate building some four minutes walk for the hotel. Not a lot, but enough on a dark rainy day!
Regarding the next two questions, we would wait until upgrading was further advance before returning or recommending to friends.
A lovely room ..comfy bed .meal in hotel was very nice .
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Everything was perfect ..room ..dinning experience ..shower ..met my expectations .
The only thing i would have liked the swimming pool to be in the hotel ..as raining when walking over to pool ..
Excellent as it always is
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Absolutely no complaints, room lovely and clean.
Breakfast first class
Staff friendly and accommodating.
Did not use leisure facilities this time.
It would have been better if the hotel was pet friendly rather than just accepting pets.
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I bought the voucher because the description said the hotel allowed pets and my friend and I were looking for a night away with our dogs. It was only when I got the voucher that the charge for dogs was £35 each - the voucher was only £99!
We were unable to use the main restaurants because the dogs were not allowed there. We had to use the bar lounge where the menu options were more limited. A dog package was left in our room but this was for only one dog and the hotel knew we were brining two.
In future, I’ll be looking for a more pet friendly hotel.
We had a really relaxed stay. Everyone was so helpful. Food excellent.
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The hotel is being refurbished, it didn't cause any problems. Our room was lovely.