Reviews
Absolutely miles off the type of experience i would have expected
Reviewed on
Firstly, called out about using phone in spa area. Although many others using phone. Not done in a particularly nice manner, more like a school teacher. Not great in front of other customers but appreciate phones not supposed to be used.
Only very small sized robes available. Making you feel uncomfortable and bad about yourself from the minute you walk in.
The treatment was the worst experience i have ever had in a spa;
- Masseuse admitted they were not fully qualified
- Tried to convince me to get facial only as they didnt like doing back massages
- After i said i wanted a half/half facial/back, they barely touched my back anyway
- Lay down on the towel and it was soaking wet from the last person. So not even bothered to change for my treatment. This was then swapped as i complained but left me feeling the whole place was unclean.
- Masseuse talked constantly making it hard to relax
- Swore and yawned on several occasions
- When the facial mask was applied, i could tell that they were on there phone. Which made me feel uncomfortable as i was in a vulnerable position and no idea what was being done on the phone.
- Came out and tried to go in for lunch. Was left standing being ignored. Then told no space...no takeaway available either. Just a perfectly terrible ending to match the rest of the experience.
Contacted the hotel to raise complaint after i left but 3 days later i have had no call back
Welcoming and relaxing
Reviewed on
Right from the start Robyn was fabulous. From sorting out our booking over the phone and to keeping us right when we got there. My first masseuse was Beth who gave me a great back and neck ‘firm’ massage which I asked for and my wonderful facial was done by the multi-talented Robyn. Great value for money. Will definitely be back.
So relaxing
Reviewed on
The whole experience was lovely and just what I needed.
Only thing they’d need to change is upgrade the music systems in the treatment rooms. Ours didn’t work so there was no relaxing music which does add to the experience.
I will definitely go back
It was very relaxing
Reviewed on
Staff were friendly & welcoming.
Totally relaxing
Reviewed on
The treatments I had were lovely, and the staff were really friendly and helpful. Facilities were good and lunch in the restaurant was really nice.
Chilled experience .
Reviewed on
Nice relaxing atmosphere . Was made to feel very welcome
Excellent treatments - will definitely be back!
Reviewed on
Treatments were amazing, left feeling relaxed and rejuvenated! Treatment girls were lovely and done a brilliant job, will definitely return!
Fabulous
Reviewed on
Really enjoyed out spa day at the Crutherland, all the staff were very welcoming, the place was spotless and the treatments were fantastic
Relaxing, fantastic treatments professionally delivered.
Reviewed on
Great day, staff very welcoming and treatments as advertised.
Relaxing spa and treatment
Reviewed on
Staff very welcoming and helpful. Access to swimming and sauna and steam room prior to our treatment. Treatment was relaxing and calming and the rest room after was a lovely touch. The complimentary tea/coffee was a lovely touch. Will be back again soon