Reviews
Very enjoyable aand relaxing
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Clean tidy and the massage was professional and i would go back
Treatments good, booking difficult, robe terrible
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Took multiple phone calls before someone in Spa answered the phone - kept getting put back to reception as phone in Spa unanswered. Original booking was made for too short a time. Found this out when courtesy call 2 days before mentioned 1 hour appointment. When I said should be 1 hours 30 minutes, staff member said couldn't be accommodated at booked time and didn't apologise - even if not her fault individually, she should have taken one for the team. So I had to phone again (again multiple unanswered calls) to rebook.
Robe provided was terrible. I'm a size 18 - robe barely met at front when I stood, and certainly didn't cover my upper inner thighs when I sat down. Had to get a towel to cover me for decency. And one of the belts loops was broken.
No fruit juice, herbal tea etc offered while we waited or after treatment.
Outside of Spa building needs some TLC.
Treatments were pleasant, but everything else was average at best.
Absolutely wonderful
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The young ladies who did my massage was very attentive all the staff were very pleasant. Good use of pool and steam room and we went for lunch in restaurants was lovely great day will be back.
Spa morning
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We had never visited before and there is no sign to say where to go for the spa. We entered through the main reception and walked through the hotel. When we booked in our therapists were lovely (Leah and Ava). The only issue was the noise level. Our previous spa experiences have always been peaceful but this was not the case here. Outside the treatment rooms is a seated area and I think a fitness class had just finished. The noise level unfortunately, completely ruined the ambience. When we fed this back we were informed the coffee machine had been moved and this may have contributed to the noise. Other than that we had a nice enough morning.
Therapist was excellent but sSwimming are and showers need an upgrade.ed
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For our Spa Day wwe were not actually in the hotel itself so really cannot comment.
Good place to chill and re charge
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I enjoy this experience . It is nearby so can spend just half a day here if want rather than travel for half a day first . Therapist was really good .
Absolutely miles off the type of experience i would have expected
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Firstly, called out about using phone in spa area. Although many others using phone. Not done in a particularly nice manner, more like a school teacher. Not great in front of other customers but appreciate phones not supposed to be used.
Only very small sized robes available. Making you feel uncomfortable and bad about yourself from the minute you walk in.
The treatment was the worst experience i have ever had in a spa;
- Masseuse admitted they were not fully qualified
- Tried to convince me to get facial only as they didnt like doing back massages
- After i said i wanted a half/half facial/back, they barely touched my back anyway
- Lay down on the towel and it was soaking wet from the last person. So not even bothered to change for my treatment. This was then swapped as i complained but left me feeling the whole place was unclean.
- Masseuse talked constantly making it hard to relax
- Swore and yawned on several occasions
- When the facial mask was applied, i could tell that they were on there phone. Which made me feel uncomfortable as i was in a vulnerable position and no idea what was being done on the phone.
- Came out and tried to go in for lunch. Was left standing being ignored. Then told no space...no takeaway available either. Just a perfectly terrible ending to match the rest of the experience.
Contacted the hotel to raise complaint after i left but 3 days later i have had no call back
Welcoming and relaxing
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Right from the start Robyn was fabulous. From sorting out our booking over the phone and to keeping us right when we got there. My first masseuse was Beth who gave me a great back and neck ‘firm’ massage which I asked for and my wonderful facial was done by the multi-talented Robyn. Great value for money. Will definitely be back.
So relaxing
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The whole experience was lovely and just what I needed.
Only thing they’d need to change is upgrade the music systems in the treatment rooms. Ours didn’t work so there was no relaxing music which does add to the experience.
I will definitely go back
It was very relaxing
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Staff were friendly & welcoming.