Reviews
Good value and good service.
Reviewed on
The Itison package was good value, service in hotel was good and staff were warm and welcoming.
The room was a good size and spotless.
Food choice at dinner was limited but enjoyable.
Peebles is a nice town to visit with many interesting shops.
A lovely visit with a few tweaks required to make it perfect.
Reviewed on
We have been many times. Cosy rooms with the heater on and friendly staff too.
Lovely surroundings but having lights outside(golf course side) to avoid staring out into pitch black from room, bar, restaurant.
Some atmosphere required in the bar - even having a music channel on to limit workload.
Definitely more staff required at breakfast - hot trays left empty and dried up - this has not happened on my previous visits.
Would generally recommend.
Not bad but not good.
Reviewed on
Place just needs refurbished. It’s just a bit tatty and ragged round the edges. Staff were good and food decent and we only paid £239 for two nights. We were on the ground floor and people kept walking past and there were no nets on windows so no privacy.
It was great
Reviewed on
No it was very nice apart from the lift not working
Disappointing
Reviewed on
This is a tired hotel. Our room was very basic, with just 2 glasses and an empty water jug instead of what we think is the standard in most hotels of bottled water. The room was however clean and beds were comfortable. The bottle of Prosecco on arrival as part of our deal had to be requested. The food was very poor - £39 for a barely edible steak and handcut chips (which were limp and almost black) was ridiculous. My cauliflower main dish was almost raw (the naan bread turned out to be deep fried greasy chapati and the basmati rice was just plain boiled rice). We complained to the Manager, who took the extra cost off our bill. The staff in the restaurant at dinner were running around in a panic as there was a table of 24 guests who were there on a Golfing weekend. Some of the staff seemed unable to cope and other guests were offered the wrong orders. All in all, pretty awful and very disappointing.
Staff,food and accommodation excellent.
Reviewed on
Staff greeting was very good and room very clean throughout stay. Restaurant food high quality.
Relaxing short break
Reviewed on
Rooms very comfortable, hotel in good decorative order, restaurant very nice with views over to the river. Spa facilities very good, changing rooms clean etc
On the downside, the pool was rather cold and the breakfast could have been hotter and with less of a wait for a table. Was also surprised that the lift was out of action and appeared to have been for some time, with so many older guests evident.
Overall a very enjoyable stay however.
Good if lift was working
Reviewed on
We are both in our 80s. Our room was on the 4th floor at the end of a long corridor with no lift! The kind man who carried our cases upstairs for us as we are both slightly disabled went back to reception to complain we were moved to the floor below reception, which was a lot better as we only had one flight to climb.
Food was very good and replacement room so much better.
Booking Nightmare
Reviewed on
Clicked to confirm the booking via Itison ad required. Rang MacDonald’s Cardrona to confirm rooms available - there were but booking number required from HQ. Rang HQ but was advised no rooms available using the voucher. After numerous requests to HQ they refused the booking. Rang MacDonalds Cardrona explained the situation and they accepted the voucher bypassing HQ. Stay at Cardrona was great as per usual but may not use Itison voucher again
A pleasant experience with good food and service.
Reviewed on
It was enjoyable and we didn't feel sidelined because of our dog.