Reviews
Wrong Room
Reviewed on
Where to start! Had a voucher for a "superior" double room with breakfast, coffee, newspaper and water bottles in the room - also requested a high floor room. We were allocated a standard 2nd floor double room - no newspaper and no water bottles. Cleaner then decided to clean our room at 9.00am when check-out was 11.00am. That was bad enough until we went downstairs for breakfast - manager decided there was to be no buffet breakfast so we were asked to order our breakfasts. I ordered porridge and both hot meals. The meals arrived before the porridge - one was sent back to the kitchen - then two plates of porridge arrived when only one was ordered. My partners meal was cold - sent back - my meal arrived at the same time as my partners - both cold and inedible plus items missing. The Manager just did not sort out matters but offered a pathetic apology which was not accepted. Enails have been sent and received - stating they admitted sub standard all round - but nothing in the way of refund or compensation for a horrible stay. They have been promising to up their standards for the best part of 12 months - without any form of improvement. I would recommend finding a hotel elsewhere even if more expensive. The standards at the hotel when it was Jury's Inn were fantastic but the new owners just don't give a monkeys about customer services or client satisfaction. AVOID.
Very good value on Itison.
Reviewed on
Very good.
Friendly, helpful staff. Prompt service. Nice room.
Breakfast could be improved as if you time it wrongly there is very little food left and it takes a while for more to arrive. We were also told when we asked about croissants ‘None left’
Very pleasant stay.
Reviewed on
We have used this hotel several times and each time we have been very pleased with the service provided. The staff are very pleasant and helpful.
Lovely hotel and great location
Reviewed on
Stayed at the Leonardo hotel in Aberdeen.
Great location. Friendly and efficient staff, good choicecat breakfast
Friendly welcoming staff
Reviewed on
Hotel nice but a little dated. Location excellent for transport links. Staff welcoming and friendly. Room tired and bad smell coming from drain. Breakfast choice good.
GREAT
Reviewed on
Always stay here..immaculately clean everywhere..most friendly and helpful staff everywhere. Lovely breakfast..and cocktails in evening!
Enjoyed our stay, good breakfast
Reviewed on
Room we had (711) was a bit tired and needs spruced up a bit, but overall it was a good stay.
Xmas break
Reviewed on
Had an amazing Xmas break in Aberdeen, hotel spotless and room size brilliant
Hotel busy with a great Xmas buzz
Highly recommend
Fabulously central, hotel helpful staff and comfy beds.
Reviewed on
This is a great hotel, spacious comfortable rooms, lovely breakfast, helpful staff and great location.
Lovely stay in a central hotel
Reviewed on
Lovely stay in a central hotel - staff were very helpful - kept luggage for us without any fuss. Breakfast was good - tables kept very clean, plenty food selection and seemed to be well organised. We used an itison deal which was an excellent deal for the staying in the Leonardo.