Small print

• Check out full FAQs here.
• Tickets are valid only for your specified slot.
• Duration: you go at your own pace, so depending how long you spend at each feature, the event typically takes between 60-90 minutes.
• Max 40 tickets per purchase option; for any purchases above 40 please contact elfingrove@itison.com to arrange.
• Please ensure you arrive no earlier than 15 minutes before the time on your ticket.
• Great for all ages; under 3s go free but still require a ticket. Children are classed as 3 - 15 years. Prams are permitted, however we recommend baby carriers.
• Some areas along the route include flashing lights which may be unsuitable for those with photo-sensitive epilepsy.
• As elements of the event are outdoors, please remember to dress for the weather.
• Silent Snow Disco is not included in ticket price; tickets will be available on itison.com in advance of the event and on-site at the event. Last entry 10pm and closes at 10.30pm.
• Bringing food and drink is not permitted; food and drink will be available to buy onsite.
• Alcohol is not permitted but you'll be able to grab a drink at the bar; last orders 10.30pm. (subject to licence).
• Small bags are permitted.
• Accessibility: Wheelchairs and mobility scooters are permitted. If you have any queries, please contact elfingrove@itison.com.
• We will be developing a sensory guide for the event in consultation with the National Autistic Society - if you would like to be sent a copy please contact elfingrove@itison.com.
• Some bench seating is available throughout the museum.
• Kelvingrove car park is closed to anyone who has not reserved a blue badge space. Our blue badge spaces are now full. However, there are blue badge spaces available to the public throughout the West End. 
• Parking is extremely limited in the West End so the best and easiest way is by public transport. There are loads of great hassle-free ways to get here – check our FAQs for more information on transport options.
• No pets permitted; assistance dogs only.
• Last entry is at 10:30pm. Please note, our outdoor area closes at 10:30pm so we recommend visiting it beforehand if you’re attending one of our later timeslots.
• For early entry to the outdoor area please use the Argyle St entrance where a ticket check will be in place.
• Event closes at midnight.
• Multiple purchases permitted.
• Tickets can be presented on mobile device or printed for redemption; please show your ticket on arrival.
• Ticket is non-refundable unless full event is cancelled. In poor weather, we may need to close the outdoor area.
• Ticket is not exchangeable for cash or valid with any other offers.
• Images used for illustrative purposes only.