Small print

• Advance booking is not required.
• Multiple purchases permitted.
• Duration approx. 30mins. Please arrive 10 minutes before your allocated time to ensure you are on the train at your time slot. Late arrivals will not be permitted / may not be able to move to another time slot. Running times may change.
• 4.30 time slots: Please note the fairground rides and Santa's Grotto end at 5pm. So please come along a little earlier to enjoy these before your train ride.
• Please note that this is not a one-on-one experience with Santa. Santa's Grotto one-on-one experience will be available on the day for a supplementary charge of £12 including a gift; payable directly.
• Family of 4 can be used by 1 adult & 3 children, or 2 adults & 2 children only. Children are classed as 1 - 12 years old.
• Family of 6 can be used by any combination of adults and children; there must be at least one adult present throughout the experience.
• Babies in arms go free however prams and buggies are not permitted on the train.
• The train ride is outdoors so please wear appropriate warm and waterproof clothing and footwear.
• Train ride is not accessible for wheelchair users unless they can be lifted into the ride. Please email forumevents@yahoo.co.uk if assistance is required. The show is fully accessible.
• Line-up is subject to change.
• You can use your paperless ticket from your itison account on any mobile device. Printed vouchers are also accepted.
• Ticket is non-refundable unless event is cancelled.
• Ticket is not exchangeable for cash or valid with any other offers.
• Images used for illustrative purposes only.