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4* Lumley Castle getaway

Ropery Ln, Chester Le Street, County Durham, DH3 4NX

SOLD OUT
4* Lumley Castle getaway 4* Lumley Castle getaway 4* Lumley Castle getaway 4* Lumley Castle getaway 4* Lumley Castle getaway 4* Lumley Castle getaway 4* Lumley Castle getaway

Overnight stay for two with wine, full English breakfast and late check-out or 1 or 2 nights with dinner allowance at 4* Lumley Castle Hotel, County Durham; stunning historic castle with beautiful décor - save up to 50%

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Questions and answers

Hi,
I want to book this as a gift and they have a dog, will this be ok?
Many thanks

08:04, 14/12/20

Hi there,

Thanks for getting in touch!

I'm afraid dogs aren't permitted at this hotel.

I hope this answers your question though

Wallis, itison Customer Support, 10:19, 14/12/20

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Hi, what happens if the hotel does not re-open after lockdown until after the end of March which is the voucher expiry date?

Deborah, 10:24, 14/01/21

Hi Deborah,

Thanks for getting in touch!

You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.

With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:

- A business closes or is unable to fulfil your voucher
- You’re unable to use your voucher because of travel restrictions or isolating
- You’ve gifted a voucher that the recipient is unable to use for the above reasons

You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.

I hope this helps!

Wallis, itison Customer Support, 11:35, 14/01/21

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Hi I was given a voucher as a gift for lumley castle which states it must be booked by 26th February and used by 31st March. As under current restrictions this is not possible are they extending the date on this deal? If so do we need new voucher? Many thanks diane

12:22, 02/02/21

Hi Diane,

Thanks for getting in touch.

Please email support@itison.com with your query and voucher code, and we'll be happy to look into this for you.

I hope this helps in the meantime.

Courtney, itison Customer Support, 13:00, 02/02/21

Reply

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Do you have a question about a different deal?

Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.

What to expect

  • Overnight stay for two with bottle of wine, full English breakfast and late check-out OR
  • 1 or 2 night stay for two with £20pp dinner allowance, full English breakfast and late check-out

Small print

Voucher is valid from Thu 3 Dec 2020 until Sat 31 Jul 2021, valid 7 days; subject to availability. 

Excludes 30 Apr - 3 May 2021.

A supplementary charge of £30 is required for Friday and Saturday night stays; payable directly to hotel.

Voucher must be booked by Wed 30 Jun 2021.

You risk forfeiting your voucher if you cancel within 24 hours of your booking.

Multiple voucher purchases permitted.

Multiple vouchers can be used on consecutive nights.

Check-in 3pm, late check-out 12noon.

Courtyard classic double or twin room available.

Rooms can be upgraded to a castle feature room for a supplementary charge per room per night; please discuss and pay directly to hotel.

Stay can be extended by a night for a supplementary charge; please discuss directly with hotel.

Option 1: Includes a bottle of red or white wine in room on arrival; alcohol cannot be replaced with a soft drink.

Options 2 & 3: Includes a £20pp dinner allowance on the first night only. Menu is subject to change. Allowance must be used in full; no change will be given. Max of 1 voucher per table. Vegetarian options are available.

Max of 1 child permitted; ages 0-2yrs stay free of charge, ages 2-12yrs require a supplementary charge of £10 per child per night room only or £20 per child per night bed and breakfast; payable directly to hotel.

No pets permitted.

Wheelchair access available.

Advanced booking required or risk forfeiting your voucher.

The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.

The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.

Vouchers can be presented on mobile device or printed for redemption; please show your voucher on arrival.

Voucher is not exchangeable for cash or valid with any other offers.

Images used for illustrative purposes only.

  • Lumley Castle Hotel
  • Ropery Ln, Chester Le Street, County Durham,
    DH3 4NX
  • Tel: 0191 389 1111
  • Website