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Hi. Do you have an option for afternoon tea for four at the weekend with 2 bottles of Prosecco? Many thanks
Claire, 19:51, 06/02/20
Hi Claire,
Thanks for getting in touch!
Our Saturday vouchers are for two people only, but I'm happy to let you know multiple purchases are permitted, and you can use 2 vouchers per table.
I hope this helps!
Wallis, itison Customer Support, 09:43, 07/02/20
What time of day is the afternoon tea available. Thanks
19:42, 10/02/20
Hi there,
Thanks for getting in touch!
I can confirm this deal is valid from 2pm-5pm, subject to availability.
I hope this helps!
Rachael, itison Customer Support, 09:08, 11/02/20
How can you sell this even when I bought it before lockdown and didn’t use I have sent loads of emails asking what will happen to my voucher and I have just been ignored absolute disgrace
Derek, 10:27, 12/07/20
Hi Derek,
Thanks for getting in touch.
I'm really sorry you weren't able to use your voucher before it expired. I can confirm this is a new offer now available until the end of September.
I'm afraid we're particularly busy at the moment, but we will get back to your email asap.
Thanks for your patience!
Courtney, itison Customer Support, 10:09, 13/07/20
Can I change the glass of fizz for a soft drink
Christine, 12:17, 12/07/20
Hi Christine,
Thanks for getting in touch!
I'm happy to confirm alcohol can be replaced with a soft drink.
I hope this helps!
Jen, itison Customer Support, 10:26, 13/07/20
Hi I have just bought this voucher for the Brisbane House hotel for the afternoon tea for 4 mid week deal. I phoned to book but have been told I cannot book a place until August reading the small it tells me I can book from April till 20th September. So thus now giving us a much lesser time to use said voucher
June, 18:28, 18/07/20
Hi June,
Thanks for getting in touch, although I'm sorry you've had trouble booking.
We know things are a wee bit uncertain at the moment, so if you can't use your voucher due to Covid-19, we'll be happy to issue an itison credit valid for 12 months.
I hope this helps.
Gillian, itison Customer Support, 10:14, 20/07/20
Hi, where it says includes a glass of fizz, is that a non-alcoholic drink similar to a coke or what? Thank you.
09:21, 28/07/20
Hi there,
Thanks for getting in touch!
I can confirm a glass of fizz here refers to a glass of sparkling wine, but alcohol can be replaced with a soft drink if you'd prefer.
I hope this helps!
Gillian, itison Customer Support, 09:28, 28/07/20
Where do I find the promotional code to end when purchasing a deal
Many thanks Liz Clive x
Liz, 02:44, 30/07/20
Hi Liz,
Thanks for getting in touch!
I'm afraid this isn't a valid promotional code, and there aren't any other codes available at the moment. I'm really sorry for the disappointment this will cause.
Just so you know for next time, we only issue promotional codes directly to our customers and not through any unofficial websites.
I hope this helps.
Rachael, itison Customer Support, 09:56, 30/07/20
Is there a gluten free option? Thank you
Ivana, 20:20, 02/08/20
Hi Ivana,
Thanks for getting in touch!
I'm happy to let you know gluten-free options are available. Just let the venue know your requirements when you make your booking.
I hope this helps!
Jen, itison Customer Support, 09:43, 03/08/20