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Christmas dinner for a homeless person

Buy Xmas dinner or a gift for the homeless in Scotland, Newcastle and Manchester

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£5
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SPOTLIGHT

£5 to buy Christmas dinner for a homeless person, or a Christmas gift for homeless children, families and individuals hardest-hit by the COVID-19 crisis

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Questions and answers

I have bought meals and have received vouchers in my mail box?? What do I do with these? How does this work with itison? Do I need to hand them in anywhere? Confused.

Dorothy, 13:12, 10/12/20

Hi Dorothy,

Thank you so much for your donation!

I'm happy to let you know don't need to do anything else with these vouchers - your donation goes straight to Social Bite.

Thanks again for your generosity!

Gillian, itison Customer Support, 14:06, 10/12/20

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When I try to buy this it gives me the sign in section etc, but when I click that I’m not a robot I just get the spinning wheel of doom and then eventually get kicked out. This has happened a few times now. Any ideas?

13:47, 10/12/20

Hi there,

Thank you so much for your generosity here!

Can I ask if you're able to try making your donation again using a different device or, failing that, a different browser on your current device? This should hopefully do the trick but if you continue to have trouble, just let us know at support@itison.com directly and we'll be happy to lend a hand!

Gillian, itison Customer Support, 14:07, 10/12/20

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Hi, I tried to send as a gift voucher to someone but must have missed it somehow. Can you advise?
Thanks
Morag Mackinnon

14:56, 10/12/20

Hi Morag,

Thanks for getting in touch.

Not to worry - you can still gift it from your account on our website. To view your order, just head to itison.com/my/complete_orders/. Select Give this Voucher as a Gift, and you’ll be asked to enter your name, your recipient’s name, and a gift message.

If you want to print the voucher to give as a gift, select Save Gift and then Print Voucher. Your message should show at the top of the voucher, and you can select Print to go ahead.

If you’d rather email the voucher to your recipient, just enter their email address before selecting Save Gift. It’ll be sent to them right away.

I hope this helps!

Courtney, itison Customer Support, 15:09, 10/12/20

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I have just purchased these vouchers and didn't press to print.
I have no proof off purchase,whst do i do?

15:27, 10/12/20

Hi there,

Thanks for getting in touch!

I'm happy to let you know you'll be able to view and print your voucher when signed into your account. Just visit www.itison.com/my/complete_orders.

I hope this helps!

Courtney, itison Customer Support, 16:07, 10/12/20

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Do the meals purchased get distributed across Scotland or is it only Glasgow and Edinburgh?

Kate, 16:06, 10/12/20

Hi Karen,

Thanks for getting in touch!

I'm happy to confirm meals are distributed across Scotland.

I hope this helps and thank you for your generosity!

Courtney, itison Customer Support, 10:35, 11/12/20

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If i purchase through the website how is the funds distributed into the area I chose? As in I live closer to Newcastle so would prefer to donate in this area.

20:53, 10/12/20

Hi there,

Thanks for getting in touch!

I'm happy to confirm your donation will automatically be distributed to the area closest to your chosen Home City.

Money raised in the Newcastle & North East area will go to Changing Lives - https://www.changing-lives.org.uk/.

I hope this helps!

Courtney, itison Customer Support, 10:38, 11/12/20

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Hi l thought I had bought 2 Christmas dinners and 2 Christmas gifts for homeless children = £20, but it’s showing on my receipt as only £10 can you advise please
Thanks

10:45, 11/12/20

Hi there,

Thanks for getting in touch!

I've double checked and I can confirm your previous donation was for 2 x £5 Christmas dinners. You can see this donation for yourself by heading to https://www.itison.com/my/complete_orders.

If you'd like to make a further donation for 2 x Christmas gifts, just head to itison.com/donate.

I hope this helps and thank you so much for your generosity here!

Gillian, itison Customer Support, 11:08, 11/12/20

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Good afternoon, I work within Greater Manchester Police Crime Recording Unit and we have £200 raised and would like to donate it for Christmas meals for homeless within Manchester. Could you advise me the best way to donate the full amount all together please. Regards Bev

Bev, 15:40, 11/12/20

Hi Bev,

Thanks for getting in touch and for your generosity!

I'm happy to confirm you'll be able to buy 40 vouchers for our Social Bite campaign, and this will account for your £200 money raised.

I hope this helps and do take care!

Courtney, itison Customer Support, 16:04, 11/12/20

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Hi not sure if my 2 vouchers went through. One was for dinner for a homeless person.(£5) The other was for a Xmas gift for a family (5).

The prompt said it would take me to my bank for clarification but it didn't. Thanks Patricia Meldrum

14:57, 17/12/20

Hi Patricia,

Thanks for getting in touch!

I'm happy to confirm that both of your £5 donations - one for Christmas dinner and one for a gift - did complete successfully.

Thank you so much for your generosity here!

Gillian, itison Customer Support, 15:16, 17/12/20

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I live in Portugal but have a UK bank account and debit card it will not accept my post code

19:11, 18/12/20

Hi there,

Thanks for getting in touch!

I'm sorry you're having trouble placing an order, but I'd recommend perhaps trying again using a different device/browser.

I hope this helps!

Courtney, itison Customer Support, 09:46, 21/12/20

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Hi
I live overseas so my credit card has an overseas billing address but I would like my money to be spent in Edinburgh, where I am from. How do I do this?
Karen

Karen, 13:28, 21/12/20

Hi Karen,

Thanks for getting in touch!

I'm happy to confirm your donation will automatically be distributed to the area closest to your chosen Home City. You can view your chosen Home City by visiting https://www.itison.com/my/profile/email_preferences/edit.

I hope this helps!

Courtney, itison Customer Support, 15:22, 21/12/20

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Hi there
Have tried to purchase vouchers but when I complete the form it’s saying missing information. Only thing I can’t add is issue number as my card doesn’t have one. I have been doing this for years and is always straight forward.
Looking for help please

Annette, 17:27, 22/12/20

Hi Annette,

Thanks for getting in touch – I’m really sorry you’re having trouble placing your order.

I’d suggest checking in case:

a letter or number is missing from your postcode.
a digit is missing from your card number.
the CV2 number is missing (the last three digits on the back of your card).

You’re welcome to try again by visiting https://www.itison.com/Aberdeen/products/deals/christmas-dinner-for-a-homeless-person/messages

You’ll know straight away if the transaction goes through as you’ll see a page confirming your order has been successful. If you don’t, I’d suggest trying again on another computer or device.

I hope this helps!

Rachael, itison Customer Support, 08:13, 23/12/20

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Can I pay with PayPal as I don't like giving my card details out

09:47, 23/12/20

Hi there,

Thanks for getting in touch!

I’m afraid we don’t accept PayPal but we do accept most UK payment cards.

I hope this answers your question.

Courtney, itison Customer Support, 10:03, 23/12/20

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Does this go to Aberdeen?

09:04, 24/12/20

Hi there,

Thanks for getting in touch!

I'm happy to confirm your donation will automatically be distributed to the area closest to your chosen Home City.

You can view your chosen Home City by visiting https://www.itison.com/my/profile/email_preferences/edit.

I hope this helps!

Wallis, itison Customer Support, 11:11, 24/12/20

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I think that I selected the the gift voucher option as opposed to the buy now. Just checking that I do not need to do anything more and that gifts will be forwarded by itison to the charity. thanks Alison

Alison, 08:46, 25/12/20

Hi Alison,

Thanks for getting in touch!

I'm happy to confirm your donation will automatically be distributed to the area closest to your chosen Home City.

I hope this helps!

Jen, itison Customer Support, 09:49, 29/12/20

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Hi, will you be running this again this year? It is a great think to do and i always buy 1 for each if my staff.

08:14, 12/11/21

Hi there,

Thanks for getting in touch!

We often work with Social Bite, and will likely feature another campaign later this year to help feed homeless people during Christmas.

I'm afraid this year's promotion isn't up yet, but if I can lend a hand with anything else just let me know!

Wallis, itison Customer Support, 09:20, 12/11/21

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Do you have a question about a different deal?

Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.

What to expect

  • Christmas dinner for a homeless person for every voucher purchased OR
  • Buy homeless children, families and individuals a gift this Christmas

    - Multiple voucher purchases encouraged
    - 100% of all donations via itison will go directly to charity

Once a voucher has been purchased no further action is necessary.

Your money will go directly to Social Bite to pay for a homeless person to have Christmas dinner this year or buy presents for homeless families and children. Surplus funds will go towards feeding the homeless & long-term projects throughout 2021.

Social Bite has capacity to feed as many homeless people as necessary across 3 cities during the festive period. Any funds raised over and above this will be used to provide meals for homeless people at Social Bite through the year. Social Bite shops are also now open exclusively to homeless people in the evenings for 'Social Bite Suppers'.

Social Bite are working with a charity partner in Manchester, The Booth Centre & Newcastle charity, Changing Lives – dinners & gifts bought in these locations will be donated to the charities via Social Bite.

Multiple voucher purchases encouraged. Option to send as a gift.

Voucher is not exchangeable for cash or valid with any other offers.