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Hi there do you have to boo this I advance?
09:32, 04/07/20
Hi there,
Thanks for getting in touch!
Advanced booking is required with this deal, but to check their availability before buying a voucher, please contact Loch Lomond Faerie Trail directly on 01436 860 820 and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 10:48, 04/07/20
Hi I was wondering if you were going to have a Halloween faerie trail this year ?
Elsie, 16:02, 31/08/20
Hi Elsie,
Thanks for getting in touch!
I'd recommend contacting Loch Lomond Faerie Trail directly, on 01436 860 820, to discuss any upcoming events.
I hope this helps!
Courtney, itison Customer Support, 17:12, 31/08/20
Are dogs allowed in the trail?
Thank you
16:18, 05/07/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know dogs are permitted on the trail, but must be kept on a leash at all times.
I hope this helps!
Rachael, itison Customer Support, 10:02, 06/07/20
The option for 1 adult and 1 child does not mention fairy dust. Can this be purchased on the day
11:44, 06/07/20
Hi there,
Thanks for getting in touch.
I'm afraid only option 5 for this deal includes fairy dust, but I'm happy to let you know this can be booked and paid for separately.
I hope this helps!
Gillian, itison Customer Support, 12:04, 06/07/20
How do I book a slot now I have the voucher. I have been on the website and it does not allow you to book without paying for tickets
19:25, 09/07/20
Hi there,
Thanks for getting in touch!
You should be able to make a booking by following the instructions in the How To Book section of your voucher, but if you have any further issues, just email us at support@itison.com and we'll be happy to pick this up.
I hope this helps!
Wallis, itison Customer Support, 09:13, 10/07/20
Could you please clarify if it’s one voucher per group that can be redeemed on a visit or one voucher per person? I am one adult and 5 children ranging ages 4-16yrs. Thank you
Esther, 10:52, 18/07/20
Hi Esther,
Thanks for getting in touch!
I’m happy to let you know only one voucher can be redeemed at once, but you're welcome to use multiple vouchers on separate bookings for the same group.
I hope this helps!
Wallis, itison Customer Support, 11:17, 18/07/20
Can you bring dogs
Julie, 20:05, 22/07/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know dogs are permitted on the trail, but must be kept on a leash at all times.
I hope this helps!
Wallis, itison Customer Support, 07:55, 23/07/20
Offer is 2adults 2 children can and how do you buy additional ticket for 3rd or 4 th child
23:20, 22/07/20
Hi there,
Thanks for getting in touch!
I’m happy to let you know the first voucher option at £2 is for one child, and can be bought to use with your voucher to bring additional children.
I hope this helps!
Wallis, itison Customer Support, 07:56, 23/07/20
I’ve just paid for two vouchers and when I’ve gone to the website to book for tomorrow there’s timed slots but none are suitable. Why does your description not state that there are times slots. If this information was provided I would have checked what times were available first and therefore would not have purchased the vouchers.
We have a journey of an hour and a half to get to the faerie trail and none of the time slots available are suitable. On the website is states that tickets can be purchased when you arrive so why can’t I arrive at a time that suits and show the vouchers on my phone?
Elisa, 22:34, 28/07/20
Hi Elisa,
Thanks for getting in touch!
I'm afraid advanced booking is required with this deal, but I'm sorry you haven't been able to book a suitable time.
If you're no longer able to use the vouchers, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 09:14, 29/07/20
Hi. Can you tell me if there are toilet facilities open at the location and if so are they being monitored and cleaned regularly? Thanks
08:23, 29/07/20
Hi there,
Thanks for getting in touch!
To check toilet facilities and Covid-19 precautions before buying a voucher, please contact Loch Lomond Faerie Trail directly on 01436 860 820 and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 09:15, 29/07/20
Are dogs welcome on this trail?
20:40, 26/08/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know dogs are permitted on the trail, but must be kept on a leash at all times.
I hope this helps!
Jen, itison Customer Support, 08:23, 27/08/20
Hi I will have an infant who gets in for free. He’s two. Does he need a ticket? Even though he gets in for free? Thanks
Julie, 11:15, 03/09/20
Hi Julie,
Thanks for getting in touch!
I can confirm under 2's are free of charge but will require a ticket; please purchase directly from Loch Lomond Faerie Trail.
I hope this helps!
Courtney, itison Customer Support, 11:17, 03/09/20
Can I just get the ticket on the day or do I need to get this in advance? Thanks again
Julie, 11:21, 03/09/20
Hi Julie,
Thanks for getting in touch!
Advanced booking is required with this deal, but to check their availability before buying a voucher, please contact Loch Lomond Faerie Trail directly on 01436 860 820 and they'll be happy to discuss.
I hope this helps!
Rachael, itison Customer Support, 11:25, 03/09/20