Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Is there an age restriction for this.
Carole, 13:44, 23/03/19
Hi Carole,
Thanks for getting in touch!
I can confirm this offer is suitable for ages 7+; must be 45kg - 117kg to participate.
I hope this helps!
Courtney, itison Customer Support, 17:12, 23/03/19
Hi do 12 and 14 year olds needs to be accompanied by an adult?
15:05, 26/03/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know children ages 14 and under will need to be accompanied, although the accompanying adult won't need to take part in the tour itself.
I hope this helps!
Ruth, itison Customer Support, 16:22, 26/03/19
If you book the 50 minute session - will the route be from the Wheel to the Kelpies and return?
valerie, 21:21, 28/03/19
Hi Valerie,
Thanks for getting in touch!
You're welcome to view more information about the routes available by heading to https://scottishsegway.com/tours/falkirk/
I hope this helps!
Rachael, itison Customer Support, 10:13, 29/03/19
How do u book Segway
11:13, 09/04/19
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 11:18, 09/04/19
I would like to book 1 adult and 1 Child at Falkirk wheel for 50 minute Segway tour if Saturday 18th May at 10:00 if it is available, many thanks.
Sarah, 22:45, 11/05/19
Hi Sarah,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 10:12, 12/05/19
Why won’t this let me use my voucher codes?
Stacey, 20:39, 16/05/19
Hi Stacey,
Thanks for getting in touch!
If you're struggling to use your voucher code you're welcome to call us on 0141 223 8843 or email us and we'll be happy to help. We're open Mon - Thu 9 - 5.30 and Fri 9 - 4.30.
Courtney, itison Customer Support, 08:56, 17/05/19