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Hi I am wondering about the policy’s around purchasing this with social distances hanging in the air ?
13:37, 16/06/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know this voucher is protected by our itison guarantee. If you can't use your voucher due to the current COVID-19 situation, we'll issue an itison credit to use towards another deal for the next 12 months.
I hope this helps!
Jen, itison Customer Support, 14:52, 16/06/20
I am worried about the COVID also. Can u not give a refund instead of a credit
Patricia, 09:14, 22/07/20
Hi there,
Thanks for getting in touch.
We know things are uncertain at the moment, so we've introduced our itison guarantee. If you can't use a voucher due to Covid-19, we'll issue an itison credit valid for 12 months.
I hope this helps.
Gillian, itison Customer Support, 09:21, 22/07/20
Do the prices stay the same just for 1?
Loraine, 15:00, 22/07/20
Hi Loraine,
Thanks for getting in touch.
You're welcome to contact the venue directly to discuss the possibility of using a voucher for one person. Many of our providers are happy to have a single person use their vouchers, however please note our prices and discounts are generally based on 2 people. This often isn't a problem, but some hotels may request that a single occupancy supplement is paid.
I hope this helps
Rachael, itison Customer Support, 15:48, 22/07/20
Hi, you have a deal for £55 for a Sunday is there a chance to can make it for a Saturday, partner comes back to Scotland on a Saturday my daughter has desided to stay at her friends on a Saturday and I’ve been working right through the covi virus so was wondering if possible?
21:24, 22/07/20
Hi there,
Thanks for getting in touch!
I'm afraid this voucher is valid for Sundays only, but I'm happy to let you know we have a deal valid to use 7 days a week which you can view by heading to https://www.itison.com/Aberdeen/deals/yotel-edinburgh-stay-valid-7-days
I hope this helps!
Wallis, itison Customer Support, 07:59, 23/07/20
Do you have facilities for disabled. I’m taking my mum for an overnight stay and wish to know if you cater for disabled. Also do you have lift
Linda, 00:55, 02/08/20
Hi Linda,
Thanks for getting in touch!
I can confirm wheelchair access is available, please discuss directly with the hotel before booking and they'll be happy to cater.
I hope this helps!
Jen, itison Customer Support, 08:38, 03/08/20
Hi what dies the breakfast consist of please?
Tracy, 07:57, 08/08/20
Hi Tracy,
Thanks for getting in touch!
If you'd like to discuss the breakfast menu available you're welcome to contact YOTEL Edinburgh directly and they'll be happy to advise.
I hope this helps in the meantime.
Rachael, itison Customer Support, 10:10, 08/08/20
Is there car parking at the hotel
19:47, 06/09/20
Hi there,
Thanks for getting in touch!
For information about parking, please contact YOTEL Edinburgh directly on and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 09:03, 07/09/20