Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Hi,
If I buy this deal, will it be refundable through Itison? Thanks, Leyla
Leyla, 12:59, 26/03/19
Hi Leyla,
Thanks for getting in touch!
I'm afraid these tickets are non-refundable unless the event is cancelled.
I hope this helps.
Ruth, itison Customer Support, 13:12, 26/03/19
Thanks Ruth, good to know.
Leyla, 13:40, 26/03/19
Hi
I purchased 2 tickets but not had any reply from 2 emails sent to the contact email address. Could a member of your team follow this up please?
21:07, 28/03/19
Hi there,
Thanks for getting in touch.
I'm really sorry you're having trouble getting in touch with Eden Festival.
Our customer support team are happy to help at support@itison.com, just let us know your contact details (ideally a phone number and email address) and we'll ask Eden Festival to contact you asap.
I hope this helps in the meantime.
Rachael, itison Customer Support, 09:07, 29/03/19