We take your privacy seriously and you can find out more here about your privacy rights and how we gather, use and share your personal information – that includes the personal information we hold about you now and the further personal information we might collect about you. How we use your personal information will depend on the products and services we provide to you.
Our Data Protection Officer (DPO) provides help and guidance to ensure we apply the best standards to protecting your personal information. Our DPO can be reached by email at [email protected] or by post at Data Protection Officer, itison House, 29 Cochrane Street, Glasgow, G1 1HL if you have any questions about how we use your personal information.
Please read Your privacy rights for more information about your rights and how our DPO can help you.
You have the right to object to how we use your personal information. You also have the right to see what personal information we hold about you. In addition, you can ask us to correct inaccuracies, delete or restrict personal information or to ask for some of your personal information to be provided to someone else. You can make a complaint to us by contacting our Data Protection Officer.
You can object to our processing of your personal information. Please contact us as noted above, providing details of your objection.
You can request access to a copy of your personal information that we hold, along with information on what we personal information we use, why we use it, who we share it with, how long we keep it for and whether has been used for any automated decision making. You can make a request for access free of charge by contacting our Data Protection Officer as noted above. Please make all requests in writing, and provide us with evidence of your identity.
If you have given us your consent to use your personal information, you can withdraw your consent at any time and update your marketing preferences by contacting us or signing in to your account on itison.com.
You can ask us to change or complete any inaccurate or incomplete personal information held about you.
You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn your consent, or where we have no lawful basis for keeping it.
You can ask us to provide you or a third party with some personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.
You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.
You can make a complaint about how we have used your personal information to us, by contacting us via the details on our website on itison.com, or to a supervisory authority – for the UK this is the Information Commissioners Office at https://ico.org.uk . We will not make any charge for responding to any request from you to exercise your privacy rights, and we will respond to your requests in accordance with our obligations under data protection law.
We use a variety of personal information depending on the services we deliver to you. To become a member, we need to use your email address and date of birth.
Sometimes where we ask for your personal information needed to enter into a contract with you or to meet a legal obligation – we will not be able provide all our services to you with that personal information.
To purchase through us, we will need to collect payment details from you.
We obtain personal information directly from you when you join our site.
To operate and administer our services, including dealing with your complaints and fixing our mistakes, we will use:
To administer payments to and from you we will use:
To carry out market research and analysis to develop and improve our services we will use:
To market services to you from us we will use:
We will never provide third parties with your data to directly market to you.
We only use your personal information where that is permitted by the laws that protect your privacy rights. We only use personal information where:
Where we have your consent, you have the right to withdraw it. We will let you know how to do that at the time we gather your consent. Please read Keeping you up to date for details about how to withdraw your consent to marketing.
We share personal information with our suppliers and other third parties where needed to provide you with the best services. We also share personal information with regulators and payment processors.
In normal processing we will only share your name (if you have provided it to us) with our partners.
If we ever need to share more than that, we will only do so after gaining your explicit consent. This information is used to confirm a booking, for competitions and for processing refunds/returns.
Sometimes we may need to transfer personal information outside the UK for these purposes, and we will only do so where suitable protection is in place.
How long we keep your personal information depends on the services we deliver to you. We will never retain your personal information for any longer than is necessary for the purposes we need to use it for.
We will communicate with you about services we are delivering using any contact details you have given us – for example by post, email, social media and notifications on our app or website
Where you have given us consent to receive marketing, you can withdraw consent and update your marketing preferences by signing in to your account or calling us directly. You can also email our Data Protection Officer on dataprotect[email protected]
You have the right to withdraw your consent for processing your data at any time. There are several options available to you, detailed below:
Like most sites, we use small text files called cookies to allow you to shop with us and to help us improve your experience.
A cookie is a small text file that your browser (Internet Explorer, Firefox, Safari, etc) downloads in much the same way as it displays images and video. The cookie allows us to remember certain things about your visit, such as: if you've signed in, what's in your shopping basket and so forth.
When you visit a page in your browser the cookies from that site are sent back to the server to allow it to change its response accordingly. The information held in a cookie cannot be sent to any site other than its original source.
In visiting a page on itison.com your browser may store the following types of cookie:
If these cookies are not enabled by your browser you won't be able to sign in or purchase items from itison.
These cookies tell us if you've visited our site before, what pages on our site you've seen and if you have taken certain actions (signing in, purchasing an item, etc). The information held by this system is anonymous and cannot identify an individual user.
Most modern browsers will allow you to control which cookies you want to accept for any particular website. Although the exact mechanism will vary between browsers you will usually find a "cookies" or "privacy" section under the "Help" menu of your browser's toolbar.
For more information on how your browser can help you filter cookies, please refer to the user guide.
More information about cookies, including how to block them or delete them, can be found at AboutCookies.org.