Reviews
Pleasant break in a hotel.
Reviewed on
The hotel is located in a lovely position and all the staff are polite and helpful.
The room was a little dark and the shower in the bathroom leaked onto floor.
The meal in the restaurant was tasty though the service was very slow waiting over 50 mins for our first course and another half hour afterwards for a desert.
Breakfast was satisfactory but again had to wait on items being topped up - no bacon, no eggs, croissants and pastries finished etc.
Well worth the journey for delicious food.
Reviewed on
It was a dry but cold day. The hotel was obviously busy as the car park was full. We made our way to the reception through a beautiful old building, probably full of history.
The staff were busy organising a wedding reception. However, my friend and I were shown into a small dining which overlooked the gardens.
The menu was varied, - lots of choice - and the food was delicious.
A great day out.
Relaxing stay
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Great stay at Thainstone, staff we polite and friendly especially at dinner and breakfast in the green lady restaurant. The room was a small cosy but had everything we needed.
A bit of a shambles.
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Disappointing, booked afternoon tea for a friend a few days in advance. Very disorganised, thought we were here for lunch, had to wait quite some time. Big pot of tea for 2 had 1 teabag, dirty teapot. To be fair the waitress brought us another, and the food was nice enough.
Very disappointed
Reviewed on
The only nice thing about the afternoon tea was the company and sandwiches. Scones rock hard, cream did not look inviting, very small sausage roll cold. Mini Victoria sponge stale, did not eat any of other cakes. I had been before albeit a few years ago and it was fantastic so not sure if it was because itcwas a voucher. The staff were wonderful. First time in my life that I did not complain as could not be bothered.
Not what I've experienced before
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Have now stayed here 3 times, each time I've booked it through ItIsOn and done the stay and leisure offer. First 2 stays was a lovely experience, however my 3rd time I was a bit disappointed with our stay. Our room was extremely small, dusty and we had to take apart the fan as it was full of hair and dust. The room never had tea or coffee in it, however it had the kettle and the coffee cups available. Dinner was lovely as always, breakfast was lovely but on the 2nd morning we had to ask the waiter for cutlery, tea and coffee and when I asked I felt like I shouldn't of as he just mumbled and then came back with the tea and coffee and never said a word. I understand it was busy but it's just a bit of a disappointment when my previous stays have been lovely.
Very relaxing stay.
Reviewed on
To celebrate our 50th Wedding Anniversary I booked a stay at Thanestone House. On checking in we were given a voucher for 2 Prosecco drinks. We had our 17 week old puppy with us and had booked a pet friendly room. We had our meals in the comfortable bar room. The staff were super friendly especially Owen on reception and Lachlan on the bar. Great really hot meals. Highly recommend.
Shame there was no one else in the place so no atmosphere but staff were lovely
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Lovely food but overpriced if no voucher
Lovely hotel, very friendly and helpful staff.
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Enjoyable experience overall. Friendly, very pleasant staff, very willing to help,
Decor was a little tired round the edges, but overall comfortable and clean. Food was good. Weren't given breakfast menus until the final day, so we were not aware we could have ordered porridge, pancakes etc. Nevertheless, the breakfast selection was very good.
Excellent food, beautiful environment, attentive service
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