Reviews
Soft play induced vomiting
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Staff lovely. Bit characterless in the spa building. Got stuck on island with ferry engine failures, told couldn't extend itison offer another night, so was unaffordable to stay an extra night. Child got vomiting bug from soft play. Had to leave on lochranza ferry with vomiting child in back of car. Very long drive home.
Need to review your voucher policy
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Bought this for my mum and dad for their Christmas. On the 9th January, they phoned to book it to be told there was no executive rooms available, the only thing they could offer was a small double room however, if you went onto the website to book, there was still executive rooms available. When my mum questioned this she was told they only keep so many rooms by for vouchers and when my mum asked how many executives rooms were kept by then, 1?, the response was she should have booked sooner. Totally understand companies have to make money but there was a big price difference between a small double and a executive so to just pocket that and not even offer something to make up for the price difference is pretty poor. And also, the excuse of they could have booked during the week to get the executive room isnt going to fly. If you only keep so many rooms aside for vouchers at the weekend then more for weekdays, you should be doing separate vouchers for weekends and weekdays then.
Excellent
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Excellent facilities complemented by excellent staff.
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Blissful stay
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Absolutely loved staying at Auchrannie. The staff went above and beyond.
Cosy,comfortable amd relaxing
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Good but some drawbacks.
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Loved the resort and spa however the entrance of the hotel was up a lane which was pitch dark at night making leaving somewhat hazardous. Food was just okay and we travelled out rather than eat again in the restaurant. We were in a family room…poor sound proofing above and a lot of noise from the hallway. We were awake both mornings at 7.30am due to the noise. We did however really enjoy our stay and loved Arran as a whole.,
Excellent friendly hotel
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This hotel is fabulous, beautiful and clean. The staff are exceptional from check in to dinner service they are very friendly.
A wonderful family friendly hotel
Lived up to expectations
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We enjoyed the updated rooms in the house hotel.
Quite happy with stay.
Good hotel but deal not great availability
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Hotel good but hardly any availability to book two rooms so ended up paying to upgrade quite a considerable amount otherwise could not use vouchers. Not a great experience.