Reviews
A relaxed and comfortable resort with friendly efficient staff
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Very much as expected
Excellent stay
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Lovely room and hotel environment. Excellent leisure facilities. Staff very friendly
It was wonderful
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It was great our room was lovely and the staff were great and the amenities were great
Couldn’t fault the standard of anything.
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Found the lodge comfortable and well fitted out…grounds well looked after.
Soft play induced vomiting
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Staff lovely. Bit characterless in the spa building. Got stuck on island with ferry engine failures, told couldn't extend itison offer another night, so was unaffordable to stay an extra night. Child got vomiting bug from soft play. Had to leave on lochranza ferry with vomiting child in back of car. Very long drive home.
Need to review your voucher policy
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Bought this for my mum and dad for their Christmas. On the 9th January, they phoned to book it to be told there was no executive rooms available, the only thing they could offer was a small double room however, if you went onto the website to book, there was still executive rooms available. When my mum questioned this she was told they only keep so many rooms by for vouchers and when my mum asked how many executives rooms were kept by then, 1?, the response was she should have booked sooner. Totally understand companies have to make money but there was a big price difference between a small double and a executive so to just pocket that and not even offer something to make up for the price difference is pretty poor. And also, the excuse of they could have booked during the week to get the executive room isnt going to fly. If you only keep so many rooms aside for vouchers at the weekend then more for weekdays, you should be doing separate vouchers for weekends and weekdays then.
Excellent
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Excellent facilities complemented by excellent staff.
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Blissful stay
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Absolutely loved staying at Auchrannie. The staff went above and beyond.
Cosy,comfortable amd relaxing
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