Reviews
Lovely Central Hotel
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The rooms were very spacious. Breakfast was ok could have been a lot hottet
Fantastic
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The hotel was beautiful first class service staff very welcoming and attentive
Thank you
Good location nice hotel
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Great Hotel
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We had a lovely time in the hotel could not ask for more.Very central location 1st class.
Lovely hotel
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Very comfortable hotel good breakfast and excellent location
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I had a problem at check in as the hotel had booked me using the wrong name. The staff were excellent and eventually found the booking. The hotel was in an excellent position near grand central station. The breakfast was very good and the bed was comfortable.
Conveniently Situated Hotel
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The hotel was in an excellent situation being a 5 minute walk from the Central Bus Station and a 5 minute walk from the centre of the city. The staff were excellent and very friendly. We were told that we had been upgraded to an executive suite, but I am sorry to say that it could not be described as "executive". The carpet was very badly stained and the bed linen was not what I would have expected in an executive suite. The meals were good.
Hotel good, only issue was with itison
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When we turned up at the hotel, they had no record of the booking, which was apparently an issue for several itison bookings. We booked through the link and it showed the correct booking date, but the information wasn’t shared with the hotel. Thankfully the hotel had availability, otherwise it could have been a nightmare. Also, there was a £20 supplement for a Friday night, which the voucher didn’t mention (it only mentioned the supplement on Friday/Saturday for 2 night bookings & we had the voucher for one night). Hotel itself was fine, but the itison issues were disappointing.
Good but service was slow
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No welcome drink given on arrival. Instantly asked to pay extra due to booking being a Friday. Check in was far too slow, huge queue and 1 person on reception. Common areas are lovely, Rooms are nice enough but carpet heavily stained. Breakfast was ok but far too busy and poorly managed. Basic Coffee machines available but no option to pay for a proper coffee or hot choc. Had to go across the road to Starbucks.
Location was fantastic, walking distance to everything. Due to this and the price point I would stay again
Fab hotel in great location
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Great welcome, friendly staff.
Room really comfortable and immaculately clean.
Breakfast was fab, everything that you needed was there. Including a separate hot water machine for tea drinkers like me. No need to wait at coffee machines, hoping not to have coffee flavoured water.
Bar staff were fab. Michael deserves a special recognition for his fab service.