Reviews
Reviewed on
Brillant night
Reviewed on
Reviewed on
We booked a two night stsy. When we arrived, the hotel said we were booked in for a later date. We had the confirmation email to show we were booked for that day and it was sorted without much issue. The next day we returned to the hotel in the afternoon to find our keys had been de-activated. Another 30 minutes at reception while they sorted it out. No apology but we did get another welcome drink voucher. None of the hotel bars were open and the reception staff didn’t seem to know when they would open. It all seemed a bit chaotic.
The hotel is in a good position in the West End and the breakfast was good. The room was clean.
Reviewed on
Room was clean and comfortable, staff were helpful and cheerful, the breakfast was freshly prepared and a hearty fare.
Reviewed on
Reviewed on
We had a lovely stay at the hotel, staff were very helpful and polite, rooms were clean and tidy and bed and especially pillows were soooo comfy.
Breakfast both mornings was excellent.
We will definitely be back.
Reviewed on
Staff at the Grosvenor were great, rooms however are a bit tired; but ok.
Cooked Breakfast was one of worst I have ever had at a Hilton Hotel. This was not the fault of the serving staff (who were very friendly) but more of the management of the breakfast food available from the kitchen.
Everything was over cooked as it had been so long under the heated lights. Fried Eggs were rubbery, haggis & black pudding were dry and baked beans had gone to mush! The tattie scones were so hard they were inedible. I feel so sorry for any one visiting from abroad who thought this meal represented a full Scottish Breakfast.
We would use a Hilton again but go elsewhere for food. Their staff saved the day!!
Reviewed on
The room was clean and comfortable enough with a nice view of the Botanic Gardens but unfortunately it was next to the goods lift which made an awful racket every few minutes for hours in the mornings. The voucher said that vegetarian/vegan options were available but when we arrived for our breakfast there was none and nobody was particularly helpful/apologetic about it.
Reviewed on
Lovely hotel opposite botanic gardens just off Byres road. Great area for pubs, cafes and restaurants. Great breakfast with lots of choice. Staff friendly and helpful. Room was very nice.
Reviewed on
Very enjoyable stay. Lovely room, friendly staff and fantastic location.